Company Details

Clear concise instruction, I easily understood, as I am a bit of a dinosaur.

Great service from Kerryann in the Customer Experience Team. Kerryann gave me an excellent overview of the Chess Client Portal.

Liz was very helpful, did everything she promised, said she would pass my number onto another team and ask them to call me, they did. Liz sorted my contract with ease and without complication

Christopher Smith came out to help us set up a new DDI, AA and Call Recording and was very helpful & knowledgeable and quickly got us set up as required. Thanks Chris!

Liz O’Connor was helpful, patient, efficient and professional both on the phone and via email. She has helped sort out everything I needed.

We have worked with Gareth Roper for many years and highly recommend him. His advice is always trustworthy and accurate. His response times to queries are incredible (always within 24 hours, normally within the hour).

Hugely helpful and gave me peace of mind that my best interests were being looked after, very prompt response, great advice and support. Definitely recommend!

Michael Fenton was able to help fix 2 of the issues I had today which has allowed me to continue and complete work more quickly and efficiently.

very quick to get line sorted and almost too many updates 😃

We have had Martin Cosgrove installing our new cloud voice system. He level of customer service was outstanding. He guided us through the new telephone system and answered any questions we had. I felt so confident in our new system and Martin even left me his email incase I have any further questions. Couldn't thank him enough!

Martin Cosgrove has installed our new cloud Voice System, engineer was very polite & Tidy and explained how the system worked. I would recommend Chess as a company, after using them for the past 4-5 years

Very pleased with the information provided when I called Chess with regard to the 2025 line changes, so thank you Kerryann Farmer-Tomlin! I'm now awaiting a call from our area a/c manager, which I'm sure will be just as informative. Thank you.

Have had to leave chess due to no compensation after not having use of the phone line for at least 6 weeks, the line was down due to a broken pole which effected myself and 2 other neighbours who were with BT to which they received very generous compensation, so I am now moving on to B T who offer me a good contract and I will have more confidence in

Ricky was very helpful - despite the fact that I had informed him that we were planning to leave. He talked me through everything which I needed to do and answered any questions i had.

Helped with a problem I was having in regards to porting over a Number from ChessICT. Went out of his way to make sure that the right information was given so I could continue my porting request without any further interruptions.

CHECK YOUR BILLS!!! Was being charged for 3 different kinds of protection that I hadn’t signed up for. They automatically opt you into a 3 month free trial then start charging you. If you don’t realise they’ll sign you up to more!!! Phone charges are capped at £15 per month but was being charged £4.99 per month for fraud protection. Router went faulty and was paying for router protection, ended up having to buy a new router for what worked out to be 5 months payments!!! Stop the scam, check your bills and cancel all the rogue charges!

Liz was easy to talk to, very professional yet personal also, Liz explained the contract and the offer, she made it easy to sign the new contract.

Gareth has always given us great service! We have dealt with Chess for many years and Gareth has always sorted any issues out.

Ricky responded to our queries and questions really well. He is going the extra mile to produce reports to enable us to understand what we current use and the costs of these services moving forward.

Crescent Dental Clinic We just had Martin Cosgrove installing our new VOIP telephones . He was amazing and super helpful .I would highly recommend him .