Bridgford House, SK9 7JP, Alderley Edge, GB
Customer service - very efficient. Kerryann Farmer-Tomblin who I had communication with was so helpful.
Brilliant work today. Michael solved my IT problems today efficiently and patiently. Much appreciated.
They always respond quickly and solve the problems in short time. Highly recommend Michael Fenton
Great help from Tom from start to finish in moving our current mobile phone contracts over to a new provider. Tom couldn't be more helpful.
Very helpful and sorted the problem quickly.
Michael was very helpful. Great service!
great service
Chess always are so helpful. Michael logged on to my laptop remotely and resolved the problem very quickly.
Really quick and efficient, got set up up in no time!
Where do I start with this wonderful lady. You truly have a fantastic employee there, look after she is a fantastic assett for Chess. She assisted us on getting new phones for us and a new package, whilst still being able to stop with our existing provider. She took time out to set the phones up, even offering to do it when she was on holiday. Not only has she helped us with the mobile phones, she has gone above and beyond with helping on a couple of issues that needed a slight tweek for our new land line and broadband. Sarah - Thank you so much for all your help and wonderful, friendly and knowledgeable service, I feel like we have made a new friend
Martin from chess came to install our new cloud based phone system very pleased with the install and he was very helpful in explaining everything and answered any questions that need to be answered so very pleased.
Thank you Tom Parkin for you last minute assistance. Crisis averted. Much appreciated!
To be honest, if I could give a zero star, then I would. Firstly, where do I start aside from my partner having ADHD, and being blocked from posting this, please read what happened in her words to them. "I have been getting billed for something that I wasn't aware I'd had, so called up the company Chess IT. I had a conversation with a couple of people, and then in the end, Martyn explained that it was with NBC a company they now own. They sent me the voice call, and I was saying in the first instance. I remember this call, and actually. This did come off, and enquiry presented online. I then got inundated with companies, including yours. I already told him I use my mobile and didn't possibly need any services until July, and I was at college. He should have left me alone at that point. As having sensory issues and noise I tend to zone out, everything is white noise, the person can be talking, I just can't cypher it properly, I can't concentrate authentically with the noise at college, and a sales person, even if I answer, I don't understand what's been said. Nonetheless, they must have convinced me, but in my head it's normally to get them off the phone quickly and leave me alone, as this is not the first instance I've been exploited by these companies. Anyway, I asked in one call if you're providing me with this so-called service. What calls have been made from this said number, or incoming calls, etc. They said they would find out and still waiting. Cut a long story short. They want me to pay for a service I've not even been receiving. So, I asked them to take me to court. I'd rather show the judge my medical records and report from a psychologist to back me up. Now, does anyone else think this is okay to do this to vulnerable people like me. I'm definitely not happy being a sales commission number". Update 21/02/25 Ryan called and basically said they were not going to pay back the money, and I would need to take this to NBC, who they own. I asked if they could just put me through to that department, they said they couldn't. So, I'm no further forwards, in fact, more backwards. Poooor.
To be honest, if I could give a zero star, then I would. Firstly, where do I start aside from my partner having ADHD, and being blocked from posting this, please read what happened in her words to them. "I have been getting billed for something that I wasn't aware I'd had, so called up the company Chess IT. I had a conversation with a couple of people, and then in the end, Martyn explained that it was with NBC a company they now own. They sent me the voice call, and I was saying in the first instance. I remember this call, and actually. This did come off, and enquiry presented online. I then got inundated with companies, including yours. I already told him I use my mobile and didn't possibly need any services until July, and I was at college. He should have left me alone at that point. As having sensory issues and noise I tend to zone out, everything is white noise, the person can be talking, I just can't cypher it properly, I can't concentrate authentically with the noise at college, and a sales person, even if I answer, I don't understand what's been said. Nonetheless, they must have convinced me, but in my head it's normally to get them off the phone quickly and leave me alone, as this is not the first instance I've been exploited by these companies. Anyway, I asked in one call if you're providing me with this so-called service. What calls have been made from this said number, or incoming calls, etc. They said they would find out and still waiting. Cut a long story short. They want me to pay for a service I've not even been receiving. So, I asked them to take me to court. I'd rather show the judge my medical records and report from a psychologist to back me up. Now, does anyone else think this is okay to do this to vulnerable people like me. I'm definitely not happy being a sales commission number". Update 21/02/25 Ryan called and basically said they were not going to pay back the money, and I would need to take this to NBC, who they own. I asked if they could just put me through to that department, they said they couldn't. So, I'm no further forwards, in fact, more backwards. Poooor.
Michael Fenton was fast at resolving my issue today. He was able to explain what he did and the reason for it for my benefit and understanding. He is always very polite and courteous when I speak to him and always ensures to follow up on tickets so they don't go amiss.
Michael Fenton is a great engineer, he identified and resolved the problem straight away.
I had an issue with a works computer today & Michael Fenton helped me resolve it, with professional, helpful & friendly advice. I wouldn't hesitate to call him again if I need any further assistance.
Essex mortgages- Martin Cosgrove from Chess has today installed our new cloud voice in our new office. Martin as always was very polite and very efficient. An excellent service and will definitely use again.
Just like to thank Tom for all his help on organising some great deals for us. He was very patient and always had time to speak to us. Would highly recommend !!
Kerryann Farmer‑Tomblin made my renewal process very straightforward. She gave me all the options available to me concisely in order for me to make the right choice moving forward for our company. It was a pleasure dealing with her.
