Company Details

Kerryann solved my issue quickly and was friendly and professional throughout.

Christopher Smith was very helpful and friendly

Chris Smith was very professional polite and helpful. Nothing was too much trouble

Having had the experience of liasing with an accounts manager at Chess, Danielle Cook, made all the difference. Professional, accommodating and attentive, Danielle has been helpful with every query I had. A great credit to her company.

Very quick and thorough response by the support team, checked against the authorised contact list which was great to see!

very help and informative. politely direct to the point with his assistance and i was left with no questions once i had hung up. stayed on the phone with me until I had access which was perfect.

Michael Fenton contacted me soon after I raised my fault ticket and resolved the issue straight away . Really professional and easy to deal with

Good experience using Chess ! Liz O'Connor was especially helpful assisting in resolving a issue I had with our account. Thank you. Would recommend !

We have dealt with Liz O'Connor throughout our recent dealings with Chess. We have been extremely happy with how she has dealt our situation and can happily say that everything is now sorted to hopefully both our satisfaction. She was very kind and helpful and professional.

Sunncamp: We have Martin Cosgrove installing our new VOIP telephone system. Very professional and knowledgeable.

Considering Chess are suppose to be a communication company they can't even pick up the phone when we have an outstanding debt of £34.99 - instead just email and cut off our services. You then call are on hold for ages and as they all work remotely can't put you through to the correct team. Waited an hour - could not receive incoming calls or make out bound calls. Then eventually got through and then had to wait a further 45 minutes for our service to be re-instated. Terrible customer service to a client who has been with them for nearly 10 years. They then have the audacity to send me a bill for £30 inc vat for our re-connection. Avoid Chess Telecom. I have recently signed a new contract with them but I would more than happy look for another provider. Speaking to someone dealing with the account considering we pay by standing order on the 1st of each month did not store me with confidence they had dealt with accounting before. The £30.00 fee I will not be paying either.

I was lead through the set up process in an efficient and friendly manner which was refreshing and helpful

Josephs Wigs - we have had Martin Cosgrove installing our new VOIP telephoen system. Very helpful, friendly and would highly reccomend.

We are small company who have used Chess since 2018. In the past year or so the service has been possibly the worst service I've ever received from a service provider: (1) can't get responses to service requests (2) unclear billing/ adding of licenses - this is not covered by their contract - e.g. they added a work experience student as a permanent employee with resultant charges over a number of months (3) unable to provide contractual paperwork and other billing information etc, so that we have wasted time and effort trying to work out what charges are. (4) ignored requests to remove users e.g. we informed Chess that staff were leaving, we are still charged for these users and we are told an email advising of the staff departure is not the correct way to do this (but there doesn't appear to be a correct process specified by Chess) (5) even the intervention of the customer service director didn't remedy the very poor service/ responsiveness. We have lost faith in Chess as a provider and are settling disputed bills in the hope they will finally respond to requests to enable us to onboard our new supplier. Caveat Emptor. *Ref chess response. Happy to share the full details here, but we paid the outstanding sum because we needed to move to a supplier who had clear engagement and responsiveness as we have lost faith with Chess following repeated poor service. Our business calculation was that overall this would save us money rather than enter into a lengthy dispute with Chess, whose response has been slow (if any ) response to information and paperwork requests, failure to answer queries and repeatedly passing us between teams and individuals. Would you care to answer the following: What is your process for removing license and service charges for departed staff if an email informing you of their departure is not the correct process? what is your process for customer acceptances of new licences including for temp staff? What is your service standard for answering customer queries including a schedule of costs charged to your customers?

Liz O Liz O:connar has been the most helpful and polite person i have dealt with and i have been with them for 5 years

EFFICIENT SERVICE ,STAFF ARE PROFESSIONAL AND VERY HELPFULL . QUICK RESPONSE .

Michael- Provided a fast and efficient service with a follow up call to ensure all was in working order. Thank You, much appreciated Helen

Ricky was very helpful in sorting out my query and has updated the information as I have requested after correctly identifying who I was. Very helpful and professional.

Quick resolution to problem

Dean from Chess was excellent and understood the urgency and importance of resolving my issue.