Company Details

Would recommend Chess as a competent and enjoyable UK parter in IT. Matt Morley our Account manager is always on hand to bring in a consultant and share quick and competitive IT supply and service quotes. We look forward to doing more together in future

Recent experience in enabling a service to suit my elderly parents was first class by Account Manager Mark Heys. He went out of his way to understand our specific needs. I am so very impressed with Mark’s communication, assistance and friendly manner. He seems to genuinely care. First class customer care from Mark. Thank you.

GUC part of FMC Engineer- Martin Cosgrove has installed our new cloud based telephone system. Martin was great! Very patient with our questions and helped us get set up on the new system.

West End Carpets - we have had Martin Cosgrove from Chess ICT with us for the last 2 days, to include a brand new cloud-based system. Ours is a particularly fiddly configuration and he has been absolutely brilliant in getting everything sorted exactly how we want it. Very pleased and the system itself seems great and quite simple to use.

WARNING WARNING WARNING DO NOT under any circumstances sign up or go anywhere near this company, they have conned my 88 year old Mother in law into a contract and are refusing point blank to cancel it without a payment of £634, they have no proof she signed anything (she's not computer literate so she couldn't have signed anything anyway) they are a massive con and obviously choose their victims carefully, you have been warned.

Have just renewed by contract with Chess ICT for another 30 months. Paul Bailey particularly helpful in finding my the best contract for the needs of our business..

Gareth Roper

Michael was thorough, knowledgeable and communicative. He checked back within 24 hours to ensure things ran smoothly.

Assisted in a prompt and professional manner.

This company’s customer service is the worst I’ve ever had had to deal with. They bully individuals into signing ridiculously long contracts when they don’t even want their shocking services. They charge you whatever they want, There’s no consistency, They just want to get the most money they can out of you. If you pull them up on their antics and ask to leave due to them not holding up their side of the contract, They will throw at you thousands of pounds worth of termination fees. To be specific, mine was just shy of £3000. The Internet speeds are the worst on the market. I was averaging 3mbs yet they charge the highest premium. When you pull them up on things they have previously said and promised, and to receive your phone call recordings as proof. (SAR). They will refuse, because they know that they are in the wrong. If anyone has any sense in them, they would stay well clear of this awful company. I can’t wait to take this to court.

Very efficient and helped me with my issue took a little while to figure out the issue but service was great.

Robert Lock went the extra mile to demonstrate the importance of customer satisfaction, by taking complete ownership of both resolving our queries and pairing us with the most suitable offer available, he's an absolute credit to Chess. A very competitive and efficient company. Would highly recommend.

Ryan O'Flaherty was very helpful and committed to resolving my issue promptly

Kerryann clearly explained the options for a new contract to me. Her knowledge is sound and all communications went smoothly. She quickly chased up a glitch and I felt confident that I was in capable hands. I have been with Chess for many years and have always received excellent service.

My phone contract was up for renewal. Spoke to Kerryann Farmer-Tomblin who was extremely helpful in providing me with quotes detailing my options. After discussing it with her we came to a mutually agreed solution which resulted in me renewing my contract with Chess.

Michael was very helpful and solved my issue promptly

Excellent support and solved the problem very quickly

I have written a previous review on google reviews so now it is time for Trustpilot. To add to my google review, today I had an email stating that my outstanding account was now double what it was 3 months ago even though I have an email saying my account had been ceased. Never do business with this company unless you want to be overcharged for zero service.

made the process easy by leigh b and michael f

Gareth Roper came up with an immediate, and cost effective, solution to the question. All dealt with very quickly. More than happy to renew for a further contract term having already been with this company for a long time. The personal service is invaluable.