Company Details

It took a week or two for me to do my impressions, due to a family medical emergency. However, I dutifully did all four trays. I took them to USPS the very next day. Nothing from Rhiannon for a week. I emailed to ask if they received them. Nothing for 2 days. I emailed again. Still ABSOLUTELY NO communication, except that PayPal said Byte had refunded my money. What??? I wanted to do this, but the communication was terrible.

I was at the end of my treatment waiting for additional aligner for my top teeth and retainers when they sent out information about a safety concern with the treatment. Now they refuse to send me the retainers and additional aligner unless I get a dentist to sign off that I can continue with it, of which the expense would be out of my own pocket. I paid over $2,000 for this and am extremely dissatisfied

Submitted impressions and got no review

I don’t even know what the hell went on with my order. We did the impressions with sent them back as we were told and nothing. This was a waste of my time.

Haven’t received them at all

Extremely poor experience. Had started byte earlier this year and was in the process of waiting MONTHS for refinement aligners.. Now that they’ve stopped production, any progress I made is trashed. Never got aligners and the ones I have now won’t hold up. I was paying monthly through a credit card, and feel as if I should be refunded some amount for the hassle!! I didn’t even finish the treatment or get the results I wanted. For them to now make us go out of pocket to the dentist to get consent forms, x-rays, etc when we went to them for treatment is wild!!

I have a tracking number that states my order hasn’t left the facility and it’s been a couple of weeks now. I have yet record my order and this is really disappointing

I received an e-mail from byte saying the will give me a refund. Here is the text from the e-mail. Byte has made the decision to voluntarily pause shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits while we perform a review of certain regulatory requirements. There is no risk to health or human safety posed by the use of the Impression Kit.     Our records indicate that you have not mailed your Impression Kit back to us, or have mailed your Impression Kit back to us, but we have not yet followed up with you. As such, we will be providing you with a full refund of your Impression Kit purchase amount.

As a physician I felt I could work with aligners on line. The experience has been frustrating. In 2 years my teeth are not straight. Almost all communication is performed on line by“support” staff. ( the level of expertise is unknown) You can not speak to clinical personnel - they aren’t “ set up for that” . It takes insistence to be able to email clinical staff. There is no way to speak to a dentist. The Dr listed as responsible for the aligners can not be found on social media. I would suggest looking into other options to straighten your teeth.

Everything went smoothly initially, but there's little support when issues arise with their treatment. Customer support is essentially a canned response library, and it's been difficult to get help from their inadequate product. Specifically, I have been using the aligners based on their recommendations, and regardless, the aligners don't fit securely on my teeth. They have closed my support case without my knowledge and have withhold support due to their own company's oversight. This oversight being an urgent field safety notification due to regulatory violations from the FDA. That should tell you enough to avoid buying any products from this company. Edit in response to Byte: I already have a case by emailing support and I am still waiting for a response. Rather than me reaching out continuously, could you just respond to my message?

FDA Just shut them down pending Investigation. So glad I did not pay them in full. Now they want me to go, and my own expense and get Dental exam, x-rays, and report back to them, even though I paid them for this same service. Took two months to get the first shipment and there no longer able to ship due to problems and complaints about the product.

The company took our order on 10/18/24 and money knowing it was "working with the FDA" on issues with its aligner system and issued a decision on 10/25/24 to stop taking orders or producing its aligner system. We are now out over $3500.

I was charged $14.95 dollars for this impression kit only for Byte to tell me that my insurance won't cover the cost. So I asked for a refund and would like to return the impression kit but Byte is telling me that they cannot do refunds!? Then they send me a link to "refund questions" and it's a broken link! What kind of scam is this!? I want my refund!

Do not waste your money. I spent over 2k on this treatment and have 0 satisfaction and I have now received an email basically recalling their product! Good lucky getting in contact with any support and the “advisors” are uneducated and unresponsive.

I got my impression kit did it immediately and sent back and then got a message they weren't processing any new clients and my money would be reimbursed and to date it isn't. I am not happy😕

My initial experience with the treatment was positive, but things took a turn after I completed my 7-week program. The promised results didn’t match reality, so I reached out and provided all the requested photos. They assured me new aligners would be sent within a month, but it’s now been over two months without any updates. When I contacted them again today, I learned that they are currently unable to fulfill my order due to some sort of outage, possibly related to legal issues. They’ve refused to send me either the retainers or the new aligners. I’ve been using a set of aligners that are meant for only a week, and they are nearing the end of their usability. I fear that all the progress I’ve made in the past four months will be lost. To make matters worse, they aren’t offering a refund or assistance in obtaining retainers elsewhere. My treatment has come to a halt without any warning, leaving me in a frustrating situation where I risk losing my money, time, and smile. This is incredibly disappointing. I’m considering legal action to resolve this. I strongly advise against pursuing this treatment!

I enjoyed the simplicity of the process with Byte, and they were suitable for an economical option. But, like some others, I realized that you want what's best and not necessarily what's cheapest when it comes to your teeth. I've been to the dentist since, and they love my teeth, but they mentioned that the program I was on before (Byte) did a good job but missed some crucial parts of my teeth that I didn't even know about. The thing is, you trust them and their doctors, but they are more focused on mass than quality, and there have been times when they told me I was finished and showed the graphic of my teeth being completely straightened but totally missed my bite, not connecting on the left side of my mouth. Of course, I'm no dentist or orthodontist, so I thought since my teeth were "straighter" and my gaps were a little more closed in, I was done. Once I learned that my bite was not correct, I went to Byte for assistance, and they mentioned that I would have to pay $987 for an intro to the program now. I am not confident with them in general in doing it right this time, so I will use my insurance for a percentage off and just go with a platform that my dentist recommended that has me periodically come in in person and get the right attention that my teeth need.

Sent in my impressions and received an email saying they got them, but they never made a plan for me. A few weeks later I got an email saying they made the decision to voluntarily pause shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits while they perform a review of certain regulatory requirements and that I would be refunded for the kit. I have yet to see that credit show on my account. It’s giving scam.

I have ordered replacement aligners on August 26 after mine broke .Today is November 2 and despite numerous emails to customer service I still haven’t received anything.they stopped responding and obviously couldn’t care less my teeth are shifting back. All my efforts to straighten them have gone to waste. I had purchased the most expensive plan to ensure this wouldn’t happen but byte is a scam. Stay away from them. There are better options out there.

They totally screwed me. Two days after I sent my kit in they tell me they’re not doing them anymore right now. Which gives me no time to check anywhere else during my benefit open enrollment period.