1556 20th Street Suite A , 90404, Santa Monica, US
At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Amazing rep who helped me, easy process!
They emailed me and I responded but then they proceeded to blow up my phone with texts about the exact things I answered in the email while I was at work and told them that. Then they sent me all the stuff I declined with no explanation so if you were going to send it anyways why was it offered as additional? Not thrilled and feel they jacked up the prices to include this stuff i didn't want
So far I hate it. Worst customer experience. May just end the program
Terrible customer service.
easy to use andcan do self
i enjoyed how everything was done online or by phone. The individual assisting me through my process was amazing. i felt as if i was appreciated as a customer although there wasn’t any face to face communication.
Amazing customer service!
Where's my kit
The experience started fantastic: they sent the package for the impressions in a timely manner. Gabe was extra great and all was good and sent on time. After that, when I got my results. I did not have my HSA card right away and did not complete the transaction right away but scheduled a call for the next day. Kylie never returned my calls, texts or anything. Ghosted completely. Nobody from Byte replied or got back to me. Not even to say that they did not want my business - that is the reality with this silence. I am traveling and as soon as I get back home, I will scheduled with another company. Maybe a sign from heaven? So if now they don’t reply when I am trying to pay, what can I expect as far as arrive if I need something during the treatment.
Before I purchased the treatment plan: multiple follow-ups via email/ text/ and calls from their representatives every day. After I purchased the treatment: I had to be the middleman for my dentist to provide Byte with their requested information. I had to follow-up with Byte, for them to respond days later, and only to hear back with no action plan. This process lasted over 5 weeks. During treatment: There is an app to track your treatment, but the app stopped working within the 1st week of the treatment. It still doesn't work even after deleting/downloading the app again.
No responds and no update
Everything is great with your first set of impressions but the second box wont come then they will charge your card the full balance when the second box is due but no second box!
Terrible customer service, wait times and talking to a different person each time. Poor product quality and manufacturing, rigged aligner edges that need to be filed down. Overall did not instill a lot of trust as a company. I am under the impreasion that an AI program is making treatment plans rather than an orthodontist.
My Byte experience was a 10/10. The process was mildly quick, of course the wait was the only thing. I had such a good overall time with the Byte instructor Amber. She was so very helpful and easy going through the whole process. I would definitely choose Byte again in the future and also recommend to anyone.
Well I’ve only done the impression kit but let’s hope it works
What a scam. If I could give zero stars I would. They hound you for the money and the second you pay you cannot get in touch. I have not, nor will I approve my treatment plan. If they couldn’t fix anything they could have simply told me to take my business elsewhere. I have reached out over ten times to speak to someone as they claim “someone will call you back in 24 hours”…. Nothing. They got my money and then I saw the treatment plan and do mot want to proceed but they refuse to answer anything. What an absolute disappointment. I’ll be letting everyone I know made aware of what a joke this company is. BBB has also been made aware and if you don’t believe me check those comments too because there’s a lot of similar ones there. I wish I would’ve read those prior to purchasing.
The process was easy.
I purchased my Byte kit on October 10, 2024. It’s October 30, 2024 The money has been withdrawn from my account. I still have not received my kit. Customer service reps have not returned my phone call.
Not gonna lie I thought bite was gonna be like a quick experience, but it really wasn’t for me cause once I paid for my liners talking to bite support they made it seem like all I had to do was get my impressions and pay for it, but I did not know that I needed an x-ray and some other things which prolonged my treatment and I have yet to still receive my treatment, but I’m still waiting patiently, but that was just very annoying because I feel like they should have. Let me know before I paid for my treatment that I needed all the extra x-rays
The communication is just bad.. I even tried to send message to the IG of byte to get resolution but the IG page blocked me. Please be better with communication.
