1556 20th Street Suite A , 90404, Santa Monica, US
At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Communication with bite is absolutely horrible. I have called many times and been put on hold for well over 45 minutes. I eventually give up because I realize nobody answers the phone lines. Although, once I get someone, they are always very very nice.
Treatment is incomplete, despite this, they are still sending sales guys to spam my phone with the same copy and pasted sales pitch daily to try and get me to spend more after I sent them $2,200 in cash. I tried to get an appointment with a doctor who didn't show up despite scheduling a week in advance. Treatment notes were outright ignored. If they don't resolve my treatment issues I will be pursuing legal action. If they do then I'll update this review. I would highly recommend paying outright in advance as it seems many other users have had issues with additional fees or product ads they were not expecting.
Very fast and easy process. Gabe, my byte specialist was thorough and patient. He made sure I had all the information I needed to make my purchase. He made me feel very comfortable proceeding and kept me up to date along the way. I just completed my purchase a week ago, and my aligners are already on the way!
Still haven’t gotten them !! On July 9th they said they were on their way and that I should see them in 3-5 weeks we are now approaching week 7!!! I want refund!!! I don’t believe it takes that long to make them and ship them out . My son needed to start these . Disappointed!
My consultant was very helpful and knowledgeable. I appreciate that she was honest in that my bottom teeth were too tight to do anything with instead of letting me think they would be realigned also. I do feel I should've gotten a little more of a discount since you were not able to do anything with my bottom teeth because of there being no room to move them. Everything else has been great.
I’ve been trying to get in touch with this company for weeks for adding a VERY expensive product on to my treatment plan that I had previously opted out of. And yet the constant communication I got to get me to pay vs when I need actual help is non existent. Take your business elsewhere
Had a couple hiccups but overall I’m excited.
I got byte to fix my bottom teeth the top didnt need it. Before my bottom treatment was done I had to gt more alligners sent out cause they wer still crooked while I was still in my treatment they sent me an email that i had my top retainer replacement they sent out the bottom with it so i couldnt put in to finish fixing my bottom teeth my front bottom is still crooked yr better off gtn braces they want another $700 to continue the lower treatment money hungry bs
The process for California residents took way too long. The amount of added documentation I had to support took way too long. I'd started this process months ago and I'd hope to have my teeth aligned for my wedding. My wedding was this past weekend. I'm disappointed to say the least. Also, every time I had communication from a team member it was a different person. There seems to be a high turnover within your company. Had I known all the added hassles I would have to deal with I would not have done business with your company and would have gone an alternate route.
My experience with the Byte agents was very pleasant, caring and informative. Thank you, Jaida and others who participated in my purchase. ~Cheryl
Great customer service and easy to use set up
Took a long time to receive my retainers. I wasn’t told about the need of my dentist work. When I realized my order was taking longer than expected I tried to call, text and email. Customer service is terrible, they take forever to respond and when they do respond they don’t provide much detail or seem to sympathize with the customer. Finally receiving my retainers after months of waiting and they didn’t even care to express the delivery. So far, not satisfied with this company. Let’s see how my journey with the retainers go and if I ever need to reach out to the company for anything else, if they even answer at a promptly manner.
Getting the starter kit in the mail. The impressions were so easy.
Shipment says it went out on the 15th. UPS tracking says it has received the package. Reach out to support with no reply.
Awesome customer service.very pleased with my treatment plan.Overall effortless experience.
I like byte and would recommend it! Fast results, affordable, they give you everything that you need right away and customer service is always right there when you need them.
i’m glad that they’re able to work on my teeth. last people i tried to get aligned from said they couldn’t with my teeth.
Such a seamless process. My advisor was so helpful, informative and kept me updated throughout each step.
It’s been over 3 months since I started this process. Byte says they shipped my retainers almost a month ago but ups says they never received anything. Support is useless.
Shipping has taken way too long. I was told my retainers would be ready & shipped in 3-4 weeks. It’s now been 6 weeks and still hasn’t been shipped.
