1556 20th Street Suite A , 90404, Santa Monica, US
At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Wish I could choose negative stars. Such a scam. CANNOT get any response from email, texts, their chat bots, or via phone. NO one is ever available. Sadly they charged care credit and I HAVE ABSOLUTELY NOTHING TO SHOW FOR. Conveniently they do not respond to anything but when I inquired on how to cancel because of complete dissatisfaction they immediately respond and say you will be charged regardless. I’m so confused n how this comp has good reviews!?
It was Easy to get started. Friendly customer support throughout the mold and treatment plan process. Excited to get started
I’m glad I picked byte I always wanted that dream smile and now that I made that choice i finally have the chance to get the smile I deserve and I ready to embark on the journey to get my dream smile the process so far has been amazing and smooth all my doctors and the support team have been very helpful through the process definitely would recommend byte 10/10 experience.
Easy to follow instructions.
No one answered me if my loose perm metal retainer on the bottom 5 front teeth was going to mess with the bottom aligners. I’d really prefer if someone actually cared and helped me figure out what I need to do
I am getting a little nervous about the ultimate goal of my smile as the aligners are creating more gaps than I had before
The process was simple and walked me thru every step
Scam artists. They put through an order without giving me the full details, they completed a credit check on my behalf without my consent, they then proceeded to electronically sign a contract with my name for a finance company again without informing me. I called the finance company who said this was a big issue and completely illegal. I contacted byte through multiple channels once I was made aware of this and attempted to cancel my order, was given absolutely 0 help, management were unable to contact me for 24-48 hours - never happened. The annoying rep who was literally texting me 3 times a day to complete the sale went radio silent but apparently after I communicated that I would be reporting the company and indeed her to the FTC she suddenly reappeared. She then said a refund was requested - again this was a lie and never happened. Her number was then disconnected and I only had the option to speak with a virtual assistant. I was told time and time again and I confirmed that the cost per month was due to be $82, I made sure to ask if there were any taxes or other charges to which the reply was no. Then I get an email from this financing company that I never signed up for to say I had a monthly cost of $96 so again this was complete bulls**t. Avoid Gabriella as a rep AT ALL COSTS!!
If I could give a zero I would. DO NOT WASTE YOUR MONEY!!! Horrible service and I’ve never even been able to talk to a live person not even once. I’m currently making payment on an order I still haven’t received. I set the account sent over all my dental info back in April and it’s now the middle of September and I don’t have anything.
I'm pleased that I was able to use money from my medical spending account to help fund the aligners. I don't like the idea that I had to take out a loan to pay the remaining balance. I would have preferred to make monthly payments directly to Byte. The interest is almost as bad as paying double for the aligners.
You're efficient at securing orders and sending out the aligners, but customer service ghosted me when I had questions about my aligner program. This creates distrust toward the company -Alex
The customer service is terrible and it’s very difficult to get a supervisor or manger on the phone.
Very knowledgeable and explained instructions very well.
Everything was easy and efficient from start to finish. Customer service was excellent and accommodating. My 15 year old son and I had the most fun taking the required photos while making his implants! We can’t wait to see the results of the aligners!
This process was very easy
I decided to fix my smile. I received notice that my aligners will arrive soon. I couldn’t have schedule a dental appointment this soon. I can’t wait to see the results
Very easy to use & all of the information has been upfront & seamless.
Everything was great except for the payment plan options. I was told I could use Discover with Split it. 4 days later with much troubleshooting it was finally determined they don't accept Discover anymore. I had to find another option.
I did not order the whiten kit or aligner cleaner. Now, I’m being charged for something I said no to from the beginning.
Very easy to get started with. They make it seamless & explain things to where anyone could feel comfortable doing it!
