Company Details

Great customer support

great service from Ryan

They are very thorough and responsive

Great communication

There is no way to contact anybody at Byte. I tried to call for 2 weeks straight to no avail. I pressed 9 to hold my place after holding for over an hour. They don’t respond to emails, they don’t respond to text but they will take your money QUICKLY ! Almost 2 months into the process here I am still with no product but you can best believe they have my coins. They need more than automated chats.

Thus far everything has been great!

My experience has been a great one. Each step so far has been easy to navigate through. I can't wait to get my first set of aligners so I may start my journey. When I got the okay from my dentist that online aligners work, I thought immediately of Byte. Thank you so far for a job well done.

Let me tell you, stay away from this company. It is such a waste of time and I'm so angry. My original treatment plan they said was only going to take 8 to 9 months but I have now been dealing with this company for 2 years. My teeth still aren't straight, and now there's gaps in my teeth which were never there! If I could post pictures I would show you. I reached out to them saying that I was not satisfied with my final steps and that I needed more retainers. They asked me if I had been using my hyperbyte which is this little vibrating thing that they have. You put in your mouth every night with your aligners. The one that they gave me had s*** the bed, It stopped taking a charge, even though I've switched chargers. So because I wasn't using my hyper byte, they avoided my whole entire account. I am now 2 years in, with messed up teeth, I've already asked for a refund a few months ago and they refused, and now they're telling me that they can't help me anymore. I'm absolutely appalled at this business. It's a complete scam. Had I known that it was going to take triple the amount of time to work, and had I known that this would happen, I absolutely would not have gone to this business and just gotten regular braces. It's not worth it, don't do it. Please I'm begging you. They are cheaper, but they're cheaper for a reason.

Was lied to about my price! I was given a price of 1999. Due to not being able to get bottom alignments and was charged full price anyways. When I reached out no one can help or call me! It was a scam

There has been constant communication and help has been readily available to me at every step. It has been a super easy process so far and I am just waiting on my trays to come. SO EXCITED!!! I also love the progression simulation video they sent me of how my straightening should go.

Just when I was ready to finish ordering and pay I lost contact with my treatment advisor for a week. He later said he was on vacation. Was there no one to cover his work during his absence?

It was actually a very smooth process and my aligners are a perfect fit so far. A couple hiccups with the financial process, but the communication was great and my problems were solved in a timely manner. I would recommend.

They are so quick with responses initially until you're a customer and then after that it takes weeks/months to get a response. They ended up canceling my plan and have been having "issues" processing my refund for several months. They also promised to send a new set of my final number of aligners and only received my top aligners. I would not recommend this company to any one. They're terrible.

Spent 4 hours on hold waiting to speak to someone to then be told you are closed . 9 hours in line waiting to speak to someone 2 days in a row. I have spent 1 week calling trying to cancel and back and forth with no resolution. I get told I’d receive a call by the end of the day and got no call. Still no resolution.

My four month treatment plan has turned into 21 months and STILL isn’t finished. It’s like pulling teeth to get help from customer service. And from having to constantly wear the aligners, my upper gums (which is where I wear the aligners, not on the lower) have gotten gingivitis—Despite that I daily clean the aligners with a hypersonic cleaner. Every time I try to get help from representatives I get asked the same generic questions and get asked for more pictures via email (which is cumbersome) even though I just spent time uploading pictures through the app. Through this whole process, I have only talked to someone over live video ONCE. And I asked to recently trying to get more help and they denied it. I would never recommend this company. $2000 down the drain for a massive headache dealing with their customer service, and incomplete treatment.

TLDR: Byte's aligner treatment process is convenient but lacks personalized clinician feedback, raising concerns about treatment effectiveness and readiness for retainers. Despite a 3-star rating for overall satisfaction, I recommend seeking in-person orthodontic care for more comprehensive treatment. While I aim to be fair by giving Byte a 3-star rating due to the overall convenience of the process and general satisfaction with my teeth, I have significant reservations about the level of professional oversight provided. As my treatment progressed, it became apparent that my individual case may not be receiving personalized attention. Although I was required to submit photos and answer questions during check-ins, there's a noticeable lack of meaningful feedback regarding my treatment progress or tooth alignment. The process seems largely automated, with little evidence of clinician review. When I accidentally indicated dissatisfaction with my aligners and resubmitted photos, I received no response, further reinforcing this impression. As I approach the end of my treatment plan, Byte appears to rely heavily on my self-evaluation to determine next steps. My attempts to address these concerns were met with requests for additional photos and repetitive questions, despite this information already being available in my app check-ins. When I expressed unease about submitting more potentially unreviewed photos and requested an in-person consultation, I was informed this service was only available with the Byte+ plan. Moreover, I was characterized as an "unhelpful participant in my treatment plan," which I found both unprofessional and disheartening. Given that Byte costs over $2,000, I expected access to actual dental professionals throughout the treatment. In retrospect, for this price point, I would suggest going to a dentist instead.

Super easy! Haven’t received the aligners yet but so far the process has been smooth.

I have no complaints

They took my payment and no one ever followed up. It took 3 months to get my trays. Don’t make a payment until they fully complete the process of impressions and obtain dental records. Marketing is great but they should invest in customer service following up

It was a bit frustrating not being able to speak to a live person