1556 20th Street Suite A , 90404, Santa Monica, US
At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Very easy and simple
I ordered the day time aligners, the ones that need to be worn 22 hrs and they processed my order to the night time alignments. Also I didn’t know I was going to be paying for so much extra stuff I was under the impression that that stuff was complimentary. Didn’t get a run done of my order just the total amount to pay for and that’s it. Everything else was fine.
Easy to do liked the reminders
Ordering the impression kit is very easy. The kit came fast and was very easy to use with clear instructions.
It’s actually been pretty awful overall. I’m still waiting for documents and I’ve asked multiple times.
Received the impression box promptly. All as advertised.
The customer service was good but the payment method was ridiculous. They keep putting a hold on my card and I’m bout to just tell them to keep the damn money. They won’t let u use ur debit card and I would like to give my payments when i get paid. I’m kinda wishing I just went with Invisalign.
Great follow up
Ordering was easy, but the minimum required age to use and be approved to use should be somewhere on the ordering page. I ordered this product a didn’t find out that the minimum age was 12, when I had already taken and sent back impressions. It was a was of my time and money.
The customer service was great, they are very nice and always attentive.
Fast easy service
For a period of time, I was getting no response or update on my order that I had paid for back in July. I was on the point of filing a formal complaint but decided to just reach out to every phone and email I had with Byte before doing so and eventually someone followed up and pushed my order forward in the process.
My order shows my order shipping to the wrong address. I’ve reached out to try and correct this error but no response thus far. It feels overwhelmingly difficult to get help!
Led us through the process..really glad we didn’t have to add the cost of an orthodontist. Turn around time is so far great
Super easy to do. Very helpful :)
Everything was very clear and very laid out.
A seamless process - thank you!
They made the process so easy to understand and complete. I'm excited to see the next steps and progress.
My experience has been great so far. I personally thought I was too old for traditional braces and absolutely hated my smile. I was able to get financing very easily for all of my things needs for my all day wear. Will be getting these for my son.
Yes very good customer service
