Company Details

Ordering process was easy and received a quick response with insurance verification. Kit arrived within a week and Byte team very involved and supportive. Hope I’m a candidate!

Very easy and understandable process to fix your smile from home!

I am in the first step of the process, taking the impressions. So far so good! There is a person helping with the process and reminding me the next steps. Also, the videos and the emails and pretty helpful.

Using the split it way to pay is absolutely garbage they lock up all your funds right away with a large pending charge them it will show on your credit card as those funds being unavailable. This not only will negatively affect my credit but now holds that credit card hostage for 2 years. So absolutely unacceptable. Then when you try and cancel even after 1 day their “ policy” allows for no refunds. BUYER BEWARE!!!

I haven’t used my items from Byte yet! But I have all the products now, and awaiting the aligners. The process was actually more fun and less exhausting than making an appointment. As I ordered everything and let the byte employee know my needs it was smooth and painless getting my order started. As far as now I would definitely recommend, they provide all the things you need to get your teeth in order. Quality is great! Can’t wait to start wearing the aligners. :)

I'm so happy with everything

The communication with this provider is terrible. YOu can only email-no one is available to talk to. They had to review my periodontal and in the meantime they were chargin me for the aligners

Just made it so simple, affordable, and

I heard the process was love at first bite. I'll have to wait and see. I was enameled by how easy the process was to get started. Im telling the tooth, the whole tooth and nothing but the tooth. Next steps are taking my tooth-pics. Maybe after my treatment I'll be a little more flossy *wink wink* and able to retainer. If you don't understand, you have no fillings.

Be warned that by charges you before you approve your plan. They charged my credit card before I ever saw my plan then I saw my plan And they stated that is their policy and if you do not approve your plan, then they will offer you a refund. Also, I realized I only had one bottom and aligner for my whole plan. I asked them if that was correct and they said “yes, Due to my bottom teeth being crowded, they would be unable to fix them.” I asked, “Anyone discuss this with me and I have to pay $2500 even though I will not have my bottom teeth fixed.” They stated that they would give me half price or not charge me at all due the fact that they could not fix my bottom but they never told me or offered me any of this until I called them out on it. I highly doubt if I had not asked them or questioned them they would’ve offered me an I highly doubt if I had not asked them or questioned them they would’ve offered me a refund. As of now, a week later, I still have not received a refund of any kind Even though they stated they were going to give me one. I believe that it’s bad business practice to charge anyone’s credit card prior to You approving the plan and I think if they cannot completely fulfill their promise of fixing your teeth, you should be notified right away.

My experience so far has been great. The customer service has been pleasant, professional and quick.

They were really helpful available for questions I'm excited to see the end results

Really unhappy with the whole customer service experience. They were in such a huge rush to push me into buying these and went so far as telling me several decepitive things. Once they recieved my payment- in full, they are nowhere to be found. They do not respond to calls, texts, or emails. I haven't even recieved my aligners yet but my dentist told me to just chalk them up as garbage because they are cheaply made and won't work anywys. I would give ZERO stars if I could.

I have never made bite impression before and I was worried I would screw them up. But byte had both written instructions and video instructions. Easy to follow! When I had a random question I just texted them and they answered the question in minutes. Despite doing this process alone in my home I never felt alone I had help the entire process.

On week two and a half. So far I am so pleased and happy with my decision to fix my smile.

very nice people amazing customer service

Let us pick the date and make more aware of 48 hrs after delivery I need to get this done didn’t have time when it’s delivered

Answering all questions before purchasing throughout the purchase, and before getting the aligners has been amazing

The communication was great and the impressions were super simple

Prompt courteous service.