Company Details

Horrible horrible horrible. I first started in 2019. Its 2024 and I decided to commit fully. It took 14 weeks from start to ship. Then they ship the aligners to my old address several states away after I changed the address several times online. That’s another 4 weeks I’m behind now. Horrible customer service because there is NONE. There’s no one you can reach out and talk to. $2200 went down the drain. And I’m still making payments on aligners I’ve never received!!!!! As soon as I pay it off I’m suing.

I have not yet received my bytes. I am sure they work wonderfully but the process from getting the X-rays from the dental office took about two months. I wouldn’t blame byte on that since the dentist office is the one that took long in sending the medical records.

You are a complete scam. You stole my money and I have reported you.

I'm only 8 weeks in but so far I can tell a serious difference in my lower teeth and a moderate in my top. The whitening foam is very effective.

Everyone I talked to was so helpful with everything. The process of sending impressions to the payment plans and options I had a lot of questions and it was so easy to be able to text and communicate with someone so simply! I’m excited to start and can’t wait for my new straight smile

Initial experience was great- impressions were easy and the first and second mailings of aligners went great. Problem is support- they either use almost exclusively AI or they hire very bad customer support people. I’ve spent hours of my life emailing into black holes of support only to have to resend info and details- just to get my app to show the right information so I can proceed with my treatment. Can’t express how frustrating customer support is. If your treatment goes perfectly and you don’t need support it’s likely going to be a good experience. Otherwise buckle in for a frustrating and disappointing ride.

I started Byte 4 yrs. ago. Beware they take on patients that they should not have. After 4 yrs. I wanted to end treatment because I have two teeth making no progress, they refused. I have been jumping through hoops with them and have hundreds of emails for proof. Now I'm in a spot where I'll need to pay for traditional braces. It's a waste of time and money in my opinion. They also send you free product if you write a "good review" on these sites and send them photos of it. I feel like I've been lied to & deceived. I would not recommend this company to anyone.

The instructions were easy to follow.

Instructions were easy to follow

I bought the impression kit, and on the day it arrived, I received an email from Byte telling me they've already scheduled USPS pickup for the kit the very next day. I responded that I didn't have time to do it that night. It's now the afternoon of 'pickup' day and I still haven't heard from them. Also, their email about pickup had a number of typos. It does not give me a great impression of the company. Edit: I reached out to Byte reviews as they suggested in their comment. All they did was refer me back to my impression specialist, who continues to ignore me and not answer my question about shipping.

This company is hard to deal with. Customer support is non existent, telephone number to call fir help can't be found, nobody will give me a call to answer questions and help me when I am stuck, things didn't get shipped properly, and in and on and on..

A surprisingly easy way to get retainers. They are very easy to walk you through processes and quick to respond to any questions you have..

it was quick and easy to use

The molding trays don't fit and I can't get a hold of anyone to get them corrected.

Horrible communication from the sales rep. I basically got signed up for a new credit line with no explanation of how it would work and the timing of payments and then completely lost communication with Byte. Honest to god i thought I was getting scammed. If I could find a good way out of this I would

I haven't used it just yet I got my tooth pulled and waiting for it to heal

The entire process was simple and Byte provided easy to follow steps with instructions and even video help. They stayed in contact with me daily and really made me feel confident about my decision.

I kept talking back and forth with a girl named Lauren on iMessage. I told her the package wasn’t delivered and I did not want another one delivered and she kept saying they wouldn’t be able to give a refund and I’d just have to get another one. Until I called them and they said they were supposed to give refunds if it was not delivered. This situation was very stressful and I would not be ordering here again. And I say you shouldn't talk to her.

CUSTOMER SUPPORT FAILURES - TECHNOLOGY, SOFTWARE, EMAIL LINES. FINAL SUCCESS: 30 MINUTE WAITING CALL TO GET A NEW ONE SENT, BECAUSE THE FIRST KIT'S ADDRESS WAS COMPLETELY WRONG. THE SHIPPING SITE SELECTED AN ADDRESS THAT HASN'T BEEN ON MY PHONE FOR AT LEAST 3 YEARS.. I UPDATED THE ADDRESS ON THE SHIPPING PAGE, BUT IT WAS STILL SENT TO THE WRONG PLACE. I EMAILED THROUGH 3/4 DIFFERENT CHANNELS (BEFORE MY KIT WAS PACKAGED OR SENT): EMAIL, TEXT, SUPPORT CLAIM TICKET, ANOTHER.. ASKING TO FIX THE ADDRESS.. BUT EVERY SINGLE REQUEST WAS ***IGNORED*** ONLY AFTER CALLING AN ACTUAL HUMAN COULD WE GET THIS FIXED. BUT TOO LATE TO FIX THE ADDRESS.. BECAUSE THEY ALREADY SENT IT OUT.. This has taken 3-4 extra hours of my time and caused a stressful state. ¡Full Star Deduction! 4.00/5.00 INCREDIBLY DISAPPOINTING. Everything else is yet to be rated fully..

I don’t want 500 emails before I receive the product. Also, I shouldn’t have to provide any personal information before the product is even ordered - seem EXTREMELY PREDATORY AND UNPROFESSIONAL. I also canceled the order and then received a response that I had to create a support ticket to honor my request. Do since you acknowledged what the request was. Now I know why you receive so many bad reviews - has the Attorney General investigated you yet?