Company Details

Suzanne was fantastic. Quick to respond to my issue, and called me right away. Appreciated it.

Melanie was so helpful! She responded and resolved my issue quickly, 10 out of 10.

Clearly Black Friday brought more website traffic than anticipated which made the initial purchasing experience extremely frustrating. However, I contacted them expressing my dismay and got a very swift response from the delightful Roseanna. She offered to provide a solution which was prompt and efficient and she continued to support with amends and information until I had successfully completed my purchases. Fantastic customer service

Speedy hassle free delivery of beautifully designed and crafted products

It looks great and the quality is outstanding.

Quick solution of a problem :-)

Contacto fácil e rápido

Stylish product.

Great service, and great products :)

The team at B&P are fantastic, I’ve placed a few orders recently and had to return one thing, they’re quick friendly and the quality is top class

We had a slight issue with one of the toggles snapping off our light switch, we contacted Buster and Punch and they immediately agreed to replace it and have sent out a replacement light switch. Excellent customer service

Buster and Punch is my design go. Their products are so unique and elevated.

Great customer service by Melanie. After emailing the customer service email I got a call back from Melanie. That was a very effective way to discuss and clarify the issues instead of just emailing back. She was very friendly, attentive, very knowledgeable about the materials and provided a positive experience. Having such great customer service makes it easy to keep buying from Buster and Punch!

The buying experience was flawless. However, I am a little disappointed in the quality of the switches. They feel loose and cheap compared with their price. I was expecting both the bi-pole and dimmer switches to have a more solid feel.

Before putting my order through, I called and they were very helpful and informative. I received my package in a timely manner. And a year later, I had an issue with one item and they immediately replaced it saying that there was a 2 year warranty.

Thank you to Elina Sharma & B&P for always being friendly, efficient, and solution focused. Elina and B&P are best-in-class. Whether you flip a toggle or need a little help, that's exactly the way it should be. I was amazed by Elina's support across the experiential journey from ordering and installation to enjoyment (and some maintenance). She thinks long-term and understands that fixtures in this tier need to deliver aesthetically and emotionally without any performance compromise. She fixed things. She works fast and classy. So thanks for taking care of some defects; it happens. And because of Elina, I'll be a repeat B&P buyer! Thank you, Gary

In addition to the high-quality products, the customer service was particularly responsive. Elle was able to precisely address the need that arose, providing a perfectly suitable solution. Thank you.

10 Dec 24 I would like to thank Buster & Punch for their quick response to my message. I appreciate the company is now reaching a scale where their processes and IT systems and website are struggling and hope that my feedback is incorporated into their new platforms. Thank you to the customer services team. __________________ I find it hard to believe that an order placed at the weekend which i then tried to ammend, by increasing the order size, at 8.32am on a Monday, can not be ammended by an organization that is not cintactable over the wekend or before 8.30 am on a Monday!

Always met with prompt and efficient customer service. A pleasure to deal with the ladies on the phone. The products are of highest quality as well. Highly recommend!

Seamless replacement of defective items, after a year