Company Details

Product shipped 5 days AFTER ordered it, and AFTER I emailed them asking why it hadn't shipped yet. It shouldn't take an entire business week to simply package and send something.

Excellent service, timely response, product is top of the line.

Easy purchase with prompt delivery of an excellent product.

To describe the service experience by simply rating it as excellent would be a great understatement. This experience was fantastic, highly professional and courteous, as well as highly efficient. Thank you very much.

Product works great I have no issues

BenQ provided very courteous service and did what they could to remedy my problem and have me back up and running as quickly as possible.

We purchased a replacement remote control and then the original started working again. We contacted customer support and they sent us a return label and are issuing the credit. Speedy reply was appreciated.

Was delivered quickly and worked well. I feel comfortable buying from Benq instead of a 3rd party.

Once your order is placed and paid for you can forget about any support. This has been the worst customer service expirence I have ever encountered. The support team at BenQ is not only rude but they are extremely sarcastic and lie about returning phone calls. I highly recommend considering another brand. This is the last product I buy from them. Be warned!!

I had ordered a refurbished product online through BENQ direct, after calling to verify my order I still did not get a shipment conformation. I called back 2 times in 2 weeks without a successful conclusion about the status of my order. I was persistent because I know refurbished products sometimes sell quickly. Eventually I found out that the item I ordered was out of stock WITHOUT being notified (I had to call back again), and the purchase value was taken out of my account. So no shipment, no product, no notification of this, but BenQ still charged my bank account... I got in touch with a customer service rep named Tim who really helped me out. He made sure my next purchase was in stock, verified, and then shipped. He also made sure my previous order was closed and that I got a full refund and 15% off my next purchase. I appreciate the compensation for my troubles, I very unsatisfied with my initial interactions with BenQ customer service but was happy to get in touch with Tim. He made the experience worthwhile and is honestly the only reason I kept my business with BenQ. When you call customer service ask for Tim!

Bought a refurbished monitor that showed up with shipping damage. Customer service was very helpful and fast, and I got a replacement monitor quickly. Love the new monitor and the great customer service has earned BenQ a loyal customer!

It was tough to get in touch with someone (three calls and an email), but eventually, once I did, they were very accommodating and went above and beyond. Shipping was fast and my projector is now good as new!

No issues at all. Well packed and protected.

I ordered a projector lamp replacement on BenQ website after the original lamp exploded. The lamp came ontime. After I installed a new lamp, I started noticing multiple spots on my screen (dark and lights spots). I contacted BenQ and they agreed to replace the lamp. I am still in the process of sending the lamp back for the replacement. I am still not sure whether the spots that I see on the screen are related to the new lamp or they are caused by some damages or dust in the light tunnel due to explosion of the original lamp.

When my original bulb failed, I thought I'd try a discount bulb, it lasted about 5 minutes before it was flickering and was noticeably dimmer. I'll never buy anything other than the factory bulbs going forward. Even in economy mode, it is super bright.

I ordered two refurbished monitors and immediately was in trouble with my wife. The customer service support was more than understanding and said even though they did not stop the order from shipping in time; to notify them them when the products arrived and they would send a pre-addressed and postmarked box so I could send one back at no cast to me. I thought this was a great showing of premier customer support and my respect was won. When the products arrived, promptly, I set one monitor up on my wife's MacBook (she is a Ph.D. student) and she was in love with the freedom two monitors gave. I notified customer service and told them I would not need the return box. I recommend BenQ for the fact the monitors work great and their customer service was the best I have communicated with. Thank you BenQ.

Service was great and product performing great

Ordered directly from BenQ-accurate product shipment, arived within 5 days. Received 2 of the same model monitor (GW2470). Easy setup and calibration with included software. Great price for 24" monitors, has every feature I needed.

Called support to review all dimensions for installing HT 2050A projector to ceiling and distance and adjustments. Came out perfect.

There were a couple of issues I had to raise, but things were handled well.