Company Details

Great service, great product !!

Had a problem with a projector bulb, then projector has fan issues after replacement. Sent it to BenQ, they repaired it and promptly returned it. Great Service.

I was able to locate the product on line from the website relatively easy. The purchase was easy.

BenQ had the best Customer Service by far. They were knowledgeable and went above and beyond to help me and make sure I was all set. Very polite, friendly, and helpful. I highly recommend their products and service.

Customer service was AMAZING!! They were incredibly knowledgable and offered me several solutions.

About a week after ordering 4 monitors, the status of my order was still pending. In contacting customer, I learned that the monitors had shipped and I received the tracking numbers. In the end, the monitors arrived the same day I contacted customer service.

3 weeks since I placed order, order status still shows as "order processing."

Benq customer service is the best.

everything arrived as promised

Rather straight forward, no complaints.

I called customer service and the guy was really helpful and friendly. I had no problems.

Excellent Service...

Sent me the wrong color Jamboard.

You said shipping in 5 days when I ordered. Not shipped even after 15 business days. No communication in between. When I called your CS, the answer was "Not in stock". How can you sell back ordered item. How can you charge my credit card for back ordered item. Look at your website, worst in the industry. Ok let me stop here....

Great monitor and shipping was fast! Thank you!!

I purchased a refurbished PD2710QC. When it arrived, the right corner of the display was cracked, I hoped that it was just a one-time shipping issue. BenQ quickly processed a replacement. However, the 2nd time around a left corner of the display was cracked. This time I wasn't sure what to think, but I e-mailed to let BenQ know. Sean from BenQ gave me a call and explained this has happened in the past, and it seems that both display cracks could have been caused while shipping via Fedex. He helped me process an advanced replacement and finally I have a non-cracked display to use! I am happy with the service although it took quite some time to process. My recommendation is to wrap refurb models more securely, especially monitor corners. Another option is to mark item as fragile while shipping.

Their product is great for the money. I just wish it were bluetooth or wireless. I mixed that part up with another monitor I was looking at. Color is superb and it works perfectly. You can buy from them with confidence and it was delivered before the scheduled time and day!

I am 69 years old, and this was by far the worst buying experience in my life ! On May 11, I ordered a refurb HT2050 projector. The return verification Email said that the projector would ship in approximately 2 days. By May 17, I had not received any correspondence from BenQ, so I called and spoke to Tim. Tim told me that the order was on some sort of fraud hold, but could not give me any specific details, but would find out and let me know. He also told me that my credit card had not been charged, as they do not charge your account until the order is shipped. On May 18, I had not heard anything back, and called again. Tim became quite aggravated with me and told me again that my account had not been charged and I could just cancel the order. I told him I did not want to cancel, I just wanted them to ship the projector. Tim then hung up on me. I then contacted my credit card company, and was told the yes, BenQ had charged my account the same day the original order had been placed. I called back and spoke to Tim again, told him that contrary to what he had told me, my account had been charged my account had been charged. He then asked me why don't I just buy it somewhere else and proceeded to hang up on me again. I then called back and spoke to Andy, who was quite courteous. He explained that the shipping address was erroneous , and that was why the order was not shipped. It turned out that the zip code had two numbers transposed. By this time I was wondering if BenQ was just going to keep my money, never ship, and never contact me. Andy then cancelled my first order, and I ordered again, this time with the correct address. The projector arrived about three days later. It is now June 5, and my credit card has still not been credited for the first order. I called BenQ, spent over an hour on hold, and was not able to speak to anyone. I guess that I will have to protest the charges with Visa since BenQ seems to have no respect for their customers.

The monitor I ordered was exactly as described, and arrived well packaged and on-time.

The monitor was listed as used but came in better than new condition. Packaging was the best I have ever seen. I will buy from this company again.