Company Details

Correct toilet delivered quickly. Thanks.

Waiting for outstanding item

The part I paid for did not arrive despite PlanetBathroom saying it had arrived. This might be a one off but if it isn’t, beware. I’ve emailed PB telling them that I’m missing a ‘part’. I’ve not had a response.

Amazing service and communication. Order placed and was promptly informed of items on back order. Stock items delivered straight away. Soon after I had some of the purchased items stolen from my house. David of Bathroom Planet kindly arranged free delivery of replacement items. Installation then took place months after ordering. Turns out one of the basins was broken, but this was not checked or reported upon delivery. David went out of his way to somehow arrange a free replacement and delivery of the new basin. Completely unexpected but very welcome in our nightmare of a refurbishment.

Good efficient service!

Brilliant service and very helpful customer service when I needed help.

Easy to order, fast delivery

I purchased the goods and paid for them in good faith for approx 2/5 days delivery,24hrs later I received a customer service email to say the goods were not in stock and delivery would be approx 3/4 weeks,if that was not satisfactory I could have my money refunded which was ok with no hard feelings.Unfortunately because of your terms and conditions I will not receive a refund for another 14 days although I am not at fault in this transaction….You are still offering the same goods to put into the basket without advising 3/4 week delays..If I could have done “No”stars that would be my preference.

After cancelling an order the refund was 2 days late (i.e. 16 days). Had to contact them and ask for the refund to be processed, and got a reply that payment was instructed for the following day! What if I didn't chase them?

Ordered toilet accessories online. Although out of stock , the customer service communication was very good and the items actually arrived within a week from ordering even though they were on a 4 week back order. Happy customer...

I placed my order more than 3 weeks ago, agreed a delivery date of 24 Nov, and I still do not have the main items ordered nor any indication of when to expect them. Maybe Bathroom Planet have been let down by their local suppliers, but I’m on the point of cancelling and starting again elsewhere

Quick action for delivery. Thank you!

Took my money and ran with no responses or product delivered. Now I need to waste my time and tell my card company about this fraudulent company.

Really annoying when you pay for a product only to be told afterwards it's not in stock and have to wait 4 - 6weeks. I missed the email saying it was out of stock but its now too late for plumber to fit so will wait for restocking. Just very annoying and waste of my time looking for one in stock.

Ordered my bath from bathroom planet received it on the Thursday and can't thank bathroom planet enough totally well impressed with everything customer service and delivery from pjh thank you so much 5 stars from me

Great service, very quick delivery

Great service fantastic quality very pleased

service excellent AAAAAA+

Excellent service and delivery as stated.

delivered within 2 days, cheaper than anywhere else, great service.