Company Details

Failed to note that follow-up prescription was for another address identified and then after apologising took 5 days to notify that capsules still not sent to correct address. Spoke to five people who agreed to follow up order which was shown as in "processing" but all failed to resolve their error. Our dog has cushings disease and was 7 says without the prescribed pills Very dim view of company's reaction to rectify order

I reviewed back in 2020 and have until recently found Animed fantastic. I don’t know what’s happened, whether they’ve got too big or taken their eye off the ball customer service wise but I’m finding the whole experience incredibly hard work. Cancelled orders at last minute, lack of stock, long waits on phone calls and fairly significant price rises means I’m back to buying from my vets. More expensive but a bit more foolproof and I’m supporting the local economy. On a plus, the staff are always very friendly.

Reasonable price. Prompt delivery. Ease of ordering. Free delivery.

Fantastic range of animal medicines and accessories at fair prices. Cheaper than getting it off a vet! I would recommend.

New and improved website is not allowing to choose a pet during checkout (checkbox is not interactive), yet requires me to check the box in order to proceed with the order. How can you miss things like that?

I just know that my order will be always be delivered in a timely fashion! Trustworthy and that's important. Thank you!

Fast delivery. No problems

Gave 1stsr as 0 isn’t possible. I have ordered a prescription medication several times from this company but for the last two orders Ive suffered a level of incompetence that is almost an art. Both times they seem incapable of checking emails to see whether a prescription has been received to process the order and do not check. They only notice when you the paying customer gets in touch to ask where their purchase has gone. The fact that they take a minimum of 2 days to answer a email doesn’t help with communicating their incompetence. After admitting, again, they’ve mismanaged my order they are now incapable sending it next day post without me inconveniencing myself yet again and calling them Monday first thing to sort some overly tiresome administrative task. One week after my order and still no idea on when I will receive it and the need to call them at 8am to sort it out. In the meantime my dog has run out of her medication. I will not order from them again.

I was unable to log into my account because the Animed system had changed, When I rang up to place an order the staff member was helpful and polite.

Great Company great communication and great service

Good service very prompt, the lady I spoke to was very professional but friendly.

Terrible company I would never recommend I’ve always used Pet drugs on line for many years decided to give Animed a try. I have nothing but problems the first order was delayed over two weeks said it was the new system. On 9th Feb I uploaded a new prescription for cardisure for my dog together with remend lubricant. The lubricant arrived the following week but not the cardisure. I’ve called today 21st February they said they couldn’t view the prescription. Maybe a call would have resolved this, I am almost out of drugs and shall have to make a 30 mile round trip to my vets. Customer service is terrible, this could if all been resolved if someone had contacted me. I won’t be using Animed again and wouldn’t recommend them what so ever One very annoyed customer .

Great fast service from the beginning to the end. Happy 😊

Very quick delivery

Speedy delivery, excellent prices and overall good service

Twice now late with orders , otherwise polite when contacting them

Placed an express order. Got an email end of the next day asking for more information, which I gave, but slow response time meant the order is only being dispatched 2 days after I placed the order. They did apologize and say they had received a high volume of orders for wormers, but they shouldn't charge extra for a service they can't provide.

Good prices, quick delivery.

I ordered Thyronorm for my cat. It was easy to order online and arrived quickly and was packaged well.

Complained about an issue I had with the damaged tins I received, I did not get a helpful response to replace the items, so I took it up with paypal, after filing it with paypal I recieved a full refund for my item but then recieved a rude email from Animed (wayne) I expected Animed to be professional regarding my complaint not rude and childish.