Collins House, Bishopstoke Road , SO50 6AD, Eastleigh, GB
Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most We’re investing in our communities, to address local issues and create opportunities for everyone If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal. Log on to the portal: Visit MyAbri
I believe her name was sally, she was very helpful, very polite and very efficient which is ideal.
Excellent service. Fast worker and very friendly. Talked me through what he was doing and answered any questions I had.
Abri gets a 3* but Kay from customer support gets 5* as she is very kind and understanding and makes me feel cared for and listened to
Was excellent service from Kevin thanks a lot
Had 2 gentlemen who were very polite.,thorough n clean on their job. Excellent service, on time and respected my property.
Shower Repair. I've been a Abri's tenant for a number of years and of course from time to time some maintenance becomes evidently in need of taking care of and just recently my shower stopped working properly and it was clear at that point that it needed to be repaired. First I'd like to say that the process of requesting assistance for these kind of jobs or any other job is easy, smooth and stress free, whether you are talking to staff over the phone at the customer service they are always polite helpful and simply presents with a "can do" attitude which promotes reassurance to the tenants. Using the Abri Portal on line is again simple and straightforward, you can request a job and send pictures of the job that needs doing, as simple as that. My shower was repaired and infact completely replaced with a brand new one, something that went completely above and beyond my expectations, the job was done professionally and without any fuss, Alan who carried out the job was brilliant, professional and impeccably perfect throughout the whole job, he explained to me a little bit of what he was doing and that made me feel participating within the job he was completing and also shared with me some useful knowledge. I can only be thankful and grateful to Alan and Abri as a whole.
Patrick was very good done job and left tidy got right shower pipe man before him didn't have clue miss ginns
Samuel was very polite and friendly upon arrival and throughout the repair. Work was carried out quickly and efficiently. Thank you 😊
Very happy with how my boiler was fixed
Jimmy came round and done an excellent job of cleaning the mould from the walls. He was also very knowledgeable on how to treat and prevent it reoccurring. Jimmy was also very friendly and polite and takes his job seriously. Showed a real passion for his job.
I have been with Abri for nearly a year and I am very happy with both my property and with the excellent way that the staff have always treated me. I recently spoke to Helen when I called regarding a problem I had , and she was very polite and helpful. Keep up the good work Abri!
Great service ritchard
The conversation I had with Sally, to help sort the issue I'm currently having in my property. Abri you have a great member of your team.
I needed two windows fixed a chap came called Dave he got got on to mend them respected my property 1 he couldn't mend but told me what would happen such a good chap pleased with the outcome.
James of abri visited our property, in December, I found him to be extremely helpful, happy and nothing was too much trouble, very professional, and we were very satisfied with the job he did!! Well done James!!!
Very high experience engineer. Very friendly. Highly recommend
Casey was very pleasant and polite and very quickly changed batteries in an outside light which I couldn't get into.
Ive been an Abri tenant for nearly six years now and am, overall, extremely happy with them. I recently had an emergency call out for a gas engineer as my boiler and heating had stopped working. It was a very cold day too. Withing a few hours I had an engineer here and he sorted things out really quickly for me. That has, on the whole, been my experience with everything tbh, whether its repairs, upgrading of my windows and front door, if i need help through customer services, all of it. I would highly recommend Abri as a housing association.
Good morning I recently had my annual gas check and revue by Nikki who has been a regular over the past years. Always professional and courteous. Checked on my welfare as recently discharged from hospital and even offered to topup using my card to save me doing it. Abri are lucky to have her.
I am no longer a customer of abri but I do live next door to one of there tenants. Last April I reported that the fencing between our property's was rotten and that the tenant was an elderly lady. Before Xmas we went to abri offices to report the fencing again as it was now causing damage to my property and was also a danger to us and my neighbour as it was so rotten it was swinging in the wind. Have since been back to there offices twice more asking for an appointment with whoever this concerns as half the fencing is now collapsed in there garden which is an accident waiting to happen to my neighbour. The other half is now causing damage to my property. Abri really ae shameful in leaving this fencing in a dangerous state. Pictures have been taken incase my neighbour has an accident when being left with this state. Update. At last, Fencing has finally been cleared and repaired.
