Company Details

I ordered some porcelain and was supposed to be delivered on the 23 and 2 days later still nothing I tried to contact them regarding to delivery but I cannot get hold of anybody

You always hope that things will work out when you do this sort of thing on line ... not in this case. We cancelled this order, for personal and care reasons, the day after we ordered. Nearly 1Ks worth of tiles. Free delivery was NOT FREE if you cancel the order even if you are within the statutory 14 days of cooling off ... why? ... because it had already been dispatched. Ten days of phone calls, emails, excuses, being gaslighted and lied to and still no sign of a refund, even a partial. So if you cancel you will be told that it's already been dispatched and will have to pay the delivery charge of 250 quid. Checked distance selling rules on gov.uk ... they are crooks so my advice is DO NOT BUY FROM THIS COMPANY!!

I was a little bit wary reading some of the negative reviews but this company were the only ones I could find that had slabs matching our existing paving. After making the order I called in to ask them to make sure that there were no damages on the pallet of slabs I ordered as we needed the exact number that came on the pallet. The customer service representative was very helpful and assured me he would put a note on the system for the to double check before dispatching. They arrived on time, well packaged with no damage at all. To be honest I could not have been happier with the service from this company.

AVOID - don’t waste your time! Ordered porcelain flags on Wednesday and paid for delivery for the Friday, which did not turn up. I then paid extra for delivery on the Saturday as we had landscapers booked in which I explained to the customer service who ensured delivery would arrive Saturday by 12pm. Again, delivery did not arrive. Contacted customer service again on Monday to be told they can get them to us by Tuesday. I was originally told order was dispatched and problem lies with delivery to then to be told order hasn’t been dispatched. I have now cancelled my order and do NOT recommend this company.

Not a good experience , spent £1500 on stones, had 2 failed deliveries and then charged me £60 to make a 3rd delivery split over 2 days, I wanted to cancel and they then wanted to charge me £300 to cancel for stones that I have never received, god knows where they come up with this number and how they get away with it, I agreed to the £60 delivery and have only had 1 of deliveries so far, customer service was helpful, but their courier service is not the best.

I received a delivery today. On the expected day. Delivery service was excellent. Kept up to date on the arrival of the order. Absolutely delighted. Many thanks to ammaari stone. James McLean Glasgow

Dreadful company. Driver couldn’t deliver £1k worth of garden tiles as couldn’t turn into a standard terraced street in a huge vehicle. Only option offered by carrier was to drop at end of street. Within just 10 minutes my Builders kindly agreed to transport tiles up to property piecemeal despite considerable workload but driver just left and was unresponsive to multiple calls to return. Chased Ammaari for two days with countless calls and emails only to be quoted their t&cs along with a £120 fee for redelivery on another date or over £293+ to cancel order. Awful customer service and disgusting treatment of customers. Stay well away.

Don't waste your time,look at the reviews on Facebook,they can't even be bothered to call you back to place a order,glad they didn't call me back now,keep up the good work 🤣

I have dealt with Yousef at Amarri stones several times over the past few months..The service has been excellent ..customer service second to none. The quality of the slabs top rate. I highly recommend using them nothing was to much trouble

Item was as described. Fast delivery and no broken slabs. Staff were quick to help when I wanted to alter my order. The price was competitive against other suppliers. I've used another before but they didn't have stock in. So gave Ammaari a try. Took delivery today, all on time and very happy. Thanks a lot 👍

Grey porcelain Paving. We had found 8 slabs broken. I had completed the claim form nearly 2 weeks ago and never get a response from them . Also I get from them 18 sqm of porcelain cladding (192 pcs) and from that I had 40 pcs broken wich means nearly 3.75 sqm broken. I am sick of contacted them numerous time to solve the issues but no answer. I am still not able to complete the job . I didn't had in plan to leave a review but the customer is chasing me to go and complete the job . I am a regular customer from them ( ordered over 1000 sqm of paving from them) after this issues I really take in consideration to get paving from Nustone or Paving stone Direct ( they will match the price)

Poor service from start to well they didn’t get back to me so there’s no finish after numerous emails of my order I placed of 22mm kendla grey 85% of my order which I may add was 4 days late were mostly 15/16mm I sent them pics to show but only interested when taking the payment after care is non existent

The Indian sandstone slabs arrived on time. Great value. Good product.

Poor customer service, the tiles arrived on time but there was 2 missing tiles and 4 broken. Contacted the company who sent a link for their claims form. This was completed and since then no communication. Avoid this company

Extremely bad service with Ammarri Stones, received two pallets just after Christmas as was doing a very big project at home with landscaped patios, only to discover 7 tiles to be damaged with delivery. Numerous phone calls and emails with the promise someone would get back to me to send me new tiles but still waiting almost a month later, shame really as I have 4 other properties to landscape but I'll be spending my money elsewhere, would never use them again, truly awful customer service, I'm 7 tiles short to complete my project and have to redesign my garden to no fault of my own, even supplied photos and no one could get back to me, don't use them, the reviews on this page say it all really!

Probably the cheapest UK merchants! I came across Ammaari Stones searching for Raj Green kits and once a trade account was activated, I purchased the kits for less than £20/sqm on the large 22sqm pack! An absolute bargain! Very easy to order, easy enough to open a trade account and a prompt delivery. Kits themselves are as specified, brilliant. Will def order from this company again, thank you!

Had some trepidation due to the reviews but i Ordered 44 meters of slabs and the arrived one correct day. I have had experience of palettline before and I know their limitations. Opend the crates to move the off the road and we had just ONE broken stone.

Order was delivered one pallet was delivered Wednesday and the other on Thursday. As the smaller pallet was as delayed. The transport company contacted me and offered me a couple of delivery options. I was impressed with their service/options. A small issue handled in a very professional manner. The sandstone is great quality and 0% breakages. Also, the best price I could find. Definitely recommend Aammari Stones

What a truly awful basis of trading. I didnt realise but the small print says if up to 7.5% of the slabs are broken upon receipt, that's to be expected and they will not refund or replace. If over 7.5% is damaged, it's the bit above they will refund, but not the initial 7.5%. How they are able to basically sell you damaged goods and not refund or replace the initial 7 5% is beyond me. Won't be dealing with them ever again. Beware

I still have not had a response from them they need to shut down absolute garbage of a company I would not recommend the worst ever people who give them a 5* rating must be there mates not even a reply if this was company I would respond and protect it