Company Details

purchased free trial. did not exceed 7 free lookups and cancelled within 7 days. still charged. contacted customer service. would not refund. had to file dispute with credit card company.

Emailed them twice and called them. They have you sign up for 7 free searches. When you use one search they prompt you to sign up for a subscription. Do not use this service.

I signed up for the 7 day/7 lookup free trial which turned out to be not a free trial. They claimed that I "purchased" a membership which I had not done. They won't refund my money so now I'm out $19.95. When I contacted customer service they never got back to me.

2/23/16 signed up for 7 day free trial, used site for one evening. Site very slow, did not provide information I was looking for. Cancelled, received confirmation subscription was cancelled via email. Looked at my credit card account a few days later and saw they billed me for $539.99, annual subscription. I was shocked! First the site makes it appear if you choose the annual subscription choice you save 50% and it is billed in monthly installments. So I called them today, 2/25/16, and spoke to the customer service person. Who informed me of how it works. It is 7 days or 7 lookups! I certainly wasn't aware of that! Oh and once you hit the 7 lookups then a box appears asking you to confirm your subscription, which I don't remember and this seals in your subscription! Ok, but I only used it for one evening. Asked about prorating the fee since did not use it for 7 days. Nope-- once you click that box apparently you are charged the full amount whether you use it or not. I won't be using it because it does not provide information I need. She was very argumentative, demeaning and telling me I was wrong and she could ask a manager to call me and see if we could reach an agreement but this was iffy, might happen, might not. Might get a call might not. I logged back in to the account and it confirms I do not have any subscriptions! I want my money back. That is absolutely absurd they would charge me $539.99 for one evening of browsing!

I don't get the prices anymore (and that's why we use it I think) so I send an email to support (got an automated response, but nothing else) so I send another email (automated response again). I phone them (15 minutes on hold, no response! Customerservice never heard of apparently!

I only wanted the free trial. I started my account and found one item. When I tried to log on again, the computer said the email and password was invalid. I requested a new one, but still could not get on. I was frustrated and at that point, I gave up. I tried later and got the same message, so I used a different email. After 7 minutes and 7 seconds I was charged $20. For even trying to log on. I called customer service and a gentleman assured me that that account was canceled. I told him what happened and that I wanted my money back. He said no, and told me about the rules. I was unhappy, but this fiasco was now over. Then to my surprise on my next statement Worth point has taken ANOTHER $20 on a closed account. I called and a lady told me that the email that I was using was not active in the system. I gave her the only other email that I have and sure enough it was the account that I was billed twice on. I still wanted my money, but she said I could still use the service. She reset my passwrd and waited on the phone while I logged on. I was confused by their terms, conditions, rules and regulations. When I called I was frustrated, upset, and out of $40, after she explained what I didn't understand I was able to log on, which is what I wanted all along. She said, I have until November. Now if I am charged again there will be another post that will not be a 4. Thank you.

My parents are elderly. They have recently taken up scavenging estate sales and flea markets. They started the free trial, but the site wouldn't let them see prices. Before the 7 days ended they called for help. A very patient lady in customer service advised them that they had not complete the process and she completed the process for them. She even stayed on the phone while they looked up a few items to make sure they could see prices and understand how to search for items. They are now happy surfing the site and I am so happy she handled this for me. (I mean for them).

I am lucky enough to find rare examples of antiques, collectibles and artwork that can be difficult to identify. Sometimes, even with the entire world wide web at my fingertips, there are still items for which information is scarce, or takes way too much time to find. Well before Worthpoint, I had to "go with my gut" when deciding if something was a worthy investment. Sometimes I'd hit a home run, and sometimes I'd be very disappointed. Now, I am better informed and more efficient at making those decisions on the fly. I can purchase items with confidence, rule out the less desirable, and get on to the next estate sale in record time, then turn around and make solid profits with far fewer risks.

I have been using Worthpoint for a couple of years now and it is an invaluable tool for my business. I started with a 7 day trial because I had a lot of antiques to look up after my aunt died. After the trial, I continued with a paid membership because I realized that the values I had put on these items were lower than what they were actually worth. after I finished with my aunt’s estate, I started attending other estate sales, garage sales and flea markets looking for thing that had been underpriced, based upon my new knowledge and the Worthpoint app. I am now doing this hunting, picking and selling fulltime and couldn’t without Worthpoint.

Terrible company & terrible customer service. I thought about joining a while back and saw they offered a free 7 day trial. They now changed that to "FREE for 7 days or 7 lookups". That's VERY confusing and I didn't even realize the "7 lookups". This is a new practice of deception they didn't practice in the past. I looked up 7 items and when I tried to look up the 8th it wasn't showing me the price and instead where the price should be there was a button that said "Activate paid subscription". I thought it was an error because I didn't see the new "7 lookups" stipulation they added to the 7 day free trial. I clicked on the button thinking it would show me the price or give me the option to CONFIRM I wanted to be CHARGED $19.99/mo for a subscription but IT DIDN'T! Clicking that button AUTOMATICALLY charged me $19.99 without seeing a confirmation or review of what was happening, it just charged my PayPal acct $19.99, so within minutes of signing up for my "Free 7 day trial" I was charged $19.99. I immediately stopped using and contacted customer service. They told me I'm SOL that it's in their terms of service and in the "Welcome email" I received so they were unwilling to refund even though I explained their a bunch of thieves and that the "Free 7 days or 7 lookups" wording is very DECEPTIVE!! I paid $19.99 to lookup 8 items!! TERRIBLE COMPANY & TERRIBLE CUSTOMER SERVICE!!!

I have both an ebay store and an etsy account I find my subscription to worth point invaluable I use it almost daily to determine my prices and to make sure I'm not paying to much for items when out thrift store shopping and garage sale shopping

I called to update my billing info. Anita took my payment information. When she reviewed the updated information she quoted a higher price than what I was originally paying. I let her know that if my price was increasing I would cancel. She assured me that I could continue with the same rate. Well needless to say, I was charged the higher price. I called her and left a message and emailed her to let her know about the fee. This morning when I checked my email, she replied that she had corrected the fee, refunded my money and gave me a free month for my trouble. I enjoy the website and really didn't want to have to cancel. It's useful for the business that I do. I buy and sell. I attend auctions, estate and garage sales. I am pleased that she corrected the fee in a timely manner. She got in front of the problem before I could even call to complain. That is customer service.

I undated my credit card information and was billed twice for any annual plan of $200 on two different cards. I spoke with Annette and she couldn't find two accounts. I told her I would email her the statement. After she received the statement. I received my credit and an apology. I think WorthPoint is serves it's purpose. I use them all the time on the road buying and selling. Instead of searching 4 or 5 websites, I can just search in one place. I would recommend them to serious dealers. If you are just browsing this may not be the site for you.

Do not give Worthpoint your credit card number. If you have, and Worthpoint is billing you for a subscription fee you have not authorized, contact your credit card company and file a dispute. You can also file a complaint with the BBB. Try writing to Worthpoint President. If he does not respond try to contact a Board Member to let them know what Worhpoint is doing with your account and unauthorized charges. We believe Worthpoint Company uses unacceptable marketing, selling and billing methods/modes. Their goal is to increase revenue, and this business does not care how it hurts their potential customers financially. Document your complaints against Worthpoint on safe sites.

I had an account years ago. I was charged incorrectly before the 7 days was up. I called and promptly received an apology and my $19 bucks. Then today I tried to log on. Had to call and spoke with Anita. She tried several times to use the email I requested, but because I was previously a member it would not allow the free trial again. She explained how to update my credit card information, but it wasn't working for me. I used a different email with Anita and she stayed past closing to create an account for me. They use to have people that you could speak with about the vaule of your antiques, but Anita said they no longer offer that service. I had her on the phone for over half an hour listening to me vent about not finding a fair appraiser. She was great with me. I guess like most people she wants to be treated with respect. As long as my billing is correct I don't have a problem.

I have read many of the review about WorthPoint. I don't understand how you can blame the company because you didn't read the fine print. When you to to Macy's they have a return policy that you have to adhere too. Even the electric company has a policy of late fees when you don't pay on time. Why should WorthPoint be any different. I guess I am different because I don't feel like I am above the policies and procedures. I have spoken with many employees there. Every time I have called Anita has answered the phone. She was professional and patient enough to assist me in setting up my account. I love WorthPoint. I do not have to spend hours searching the web when they have what I'm looking for in one place. You people have a lot of nerve. Keep up the good work WorthPoint

I thought I was testing out the service as a trial period. I don't have time to read tiny fine print details in every single thing that I do online. I called because I cannot afford $20 a month to research items online, it was my impression that I would not be charged as long as I was testing it out. I didn't realize I was " signing up" for this monthly! $20 is a lot ! I explained my predicament to Anita, the wonderfully condescending customer service rep. , and she was no help at all. I want my $ refused and I will never use this service and let my fellow antique dealers, which are many, to avoid this website. I am in the antique business, and have been for years so I am very disappointed in the integrity & quality of contact they have representing them.

I have used Worthpoint many times to find prices of items sold that I can never find on Ebay. I really like the fact that they go back a number of years on their sold findings which is a great asset. I'm quite surprised on the negative responses. Maybe they aren't using it correctly. I would be lost without it!!

Since they have updated the mobile app it has become much more stable and useful for on site lookups. Before that, it was only usable on a desktop. The site has helped me find and price some very unique items. I am hoping to see more improvements before my subscription expires.

I love worthpoint!!! It is so easy to use and provides me with price history to help me price my eBay and etsy items to make the biggest profit.