Company Details

I was made to feel very welcome and at ease with Mason, Harry & Matt over the whole process. Considerate and patient with my endless questions to help me make an informed decision on the choice I made. I would highly recommend the Wilson’s Hyundai dealership in Epsom.

The car salesman was a total legend and really handsome.

I recently had the pleasure of purchasing a van from Wilsons Epson, and I must say that the entire experience, conducted remotely, was absolutely exceptional. Despite not physically visiting the dealership, the team at Wilsons Epson, led by the remarkable salesperson Carl, went above and beyond to ensure a seamless transaction that exceeded all my expectations. From the initial phone call to the final delivery, Carl's professionalism and dedication were truly commendable. Despite the distance between us, Carl made me feel like I was his top priority, promptly responding to all my inquiries and providing detailed information about the van I was interested in. His deep product knowledge and passion for his work shone through in every interaction. Throughout the process, Carl skillfully guided me through the necessary paperwork, patiently explaining every step and ensuring I understood the terms and conditions of the sale. He made the entire process straightforward and transparent, providing me with all the information I needed to make an informed decision without any pressure or rush. The remote transaction was seamless, thanks to the efficiency and organization of the entire Wilsons Epson team. They promptly processed the necessary paperwork, ensuring all the required documents were completed accurately. The level of professionalism and attention to detail displayed by the entire staff was truly impressive. What truly set Wilsons Epson apart was their commitment to delivering exceptional customer service. Despite not being physically present at the dealership, I felt valued and appreciated as a customer. Carl and the team arranged for the van to be delivered to my location, taking care of all the logistics involved. The delivery was punctual and carried out with utmost care, with the van arriving in pristine condition. The van itself surpassed my expectations in terms of quality and performance. It was evident that Wilsons Epson takes great pride in their vehicles, ensuring that each one undergoes a rigorous inspection process before being delivered to their customers. The van was exactly as described, and I have been thoroughly satisfied with its reliability and functionality. I wholeheartedly recommend Wilsons Epson to anyone seeking a seamless remote car-buying experience. Carl's exceptional salesmanship, combined with the professionalism and attentiveness of the entire team, made the entire transaction a breeze. Wilsons Epson's commitment to customer satisfaction is truly outstanding, and I am grateful for the exceptional service they provided. Thank you, Carl, and the entire team at Wilsons Epson, for exceeding my expectations and delivering a van that perfectly fits my needs. Your commitment to excellence and customer satisfaction is truly commendable. I will confidently turn to Wilsons Epson for any future automotive needs, knowing that I will receive top-notch service and a seamless buying experience.

Superb and helpful from start to finish. Great knowledge of the vehicle and was able to answer everything we asked. Would definitely recommend

Today I am picking up my new Renault Arkana. Having found 2x appropriate 0% deals on the market, I was choosing between 2 cars. Of course, price was important, but in the end there was only 1 winner as the service I received at Wilson’s was second to none and I actually went with a higher priced vehicle with them, purely down to their level of responsiveness. They always called me back in a timely manner, provided me with updates unprompted and ultimately delivered a genuine friendly service with a smile.

Thought it was very important to update my review after original order! What can I say other than, many companies would do well to take note of Wilson’s (Fiat) customer service. My daughter collected her Flat 500 yesterday and from order to delivery the experience had been flawless. Greg needs to take credit for that! I mentioned to Greg how my daughter believed all new cars came with a huge red bow. He delivered!! She was in tears seeing her car all “gift wrapped” I cannot thank Greg and Wilson’s enough for making it all happen.

Very helpful- thank you!

I cannot say that I am a long-term client to Wilsons as I only brought my vehicles from Wilson around July 2022, as recommended by my friend. The price from Wilsons is not the cheapest on the market but if price is the only concern I would have approach other garages of smaller scales. I brought a used car thus apart from money I am looking for reliability for peace of mind. I had my vehicle done the MOT and Service at Wilsons on 5 June 2023. To be honest the process wasn't very straightforward as the initial MOT has failed due to certain parts not functioning properly but I raised a concern if that parts, unlike the usual consumables like brake pads, is covered with the warranty that I brought from Wilsons when I purchased my vehicle. This involved a few internal departments from the service team, sales team, probably the administration fee which I can imagine deals with the warranty matter. This is understandable given the size of Wilsons. This appeared to be a hassle to me if I were to coordinate among various teams where I have no technical knowledge on car. However, the senior management from Wilsons stepped in and quickly have the matters, which appeared quite complicated to me, resolved within 4 days. I am not sure if it's appropriate to name the personnel here but I do wish to render my appreciation for their leadership, dedication and kind assistance. Discrepancies do happen within any business but it's how you handle when they do happen - and turn crisis into opportunity. I have been to other well-known, sizable garages but I can certainly say Wilsons is better. I had my previous vehicle done the MOT at another well-known, chain-store garage but they were not able to fix the horn and referred me to another garage who indeed did not provide such service...I gave up and had to take my car back to the dealership which wasted time and money. If you are looking for a reliable and reasonable service I would certainly recommend Wilsons. I trust most experiences should be hassle-free but if issues do arise, I am confident any issue will be resolved reasonably and timely. In summary, "value for money" is what I can tell about Wilsons.

Great team; friendly and made sure I was happy with my purchase.

Staff are very professional and knowledgeable. Rhys dealt with my purchase and it was stress free. I have always purchased my cars from Wilson as you always receive such excellent service Thank you again

Sav was extremely helpful and very information extremely happy with the service and will 100% be doing business at wilsons again. Thanks for a fantastic experience.

Frankie was very friendly, professional and knowledgeable about the car we were buying. We were talked through everything and were really pleased with Frankie’s customer service.

We have used Wilsons for purchasing our new lease cars and trading in our old ones. Sawan Kaura has got to know us well over the years and has been amazing and patient with us. His sense of humour and salesman charm is great. Keeps you up to date on the progress of the delivery. Explains everything clearly and we would recommend him to anyone who wants to start the process of purchasing a car.

Frankie and Mat gave us excellent service. A pleasure to do business with them

Great service never felt rushed, very friendly

I have a very bad experience with this Hyundai branch, the customer service of this branch is zero, the car was delivered to me two days after full payment, without MOT certificate, after a week and calls and emails, they finally gave me the MOT. They emailed that it was out of date and I missed my PCO appointment and had to pay £120 again and another £40 for the MOT, unfortunately no one from this branch took responsibility for this loss and my email was answered. I regret doing business with this branch. I could not work for a week only because the Staff and manager of this branch are not professional and do not fulfill their duties in front of the customer.

Excellent service from Subah, very nice and very welcoming, got what we needed done and got the car booked, very straight forward and professional. Highly recommend

Very good customer service and kept me up to date with everything.

Greg was fantastic through the process. He was very knowledgeable and went out of his way to be helpful. Initial visit to driving away in our new car was 9 days, which he helped to expedite. Clear and frequent communication. Excellent customer service.

Would just like to say how happy I have been with Wilson’s customer care and car services. Found staff very helpful, friendly and efficient. Many thanks Jacquie