Company Details

Bought the model Z water2buy water softener and initially didn’t have the parts required to fit the softener and after a numbers of calls got the required parts delivered. Had the plumber install the water softener (Jul-23) up and running. Too early to comment on how the performance is but the W2B did well. Thank you Team. Sukh S (Reading, UK)

I have been using Water2Buy for several years now & I find them extremely efficient & most competitive. They work very well, easy to fit & their Support Representatives are extremely helpful. I have no hesitation in recommending Water2Buy for all your filtration systems & enquiries.

Water2buy are an absolute nightmare, I would not deal with this company ever again.I have been trying to get my water softener sorted for the best part of 7 months, all I wanted was a engineer/ installer, long story short my floor is destroyed, it has been leaking for months Shame on this company.

Hi I have had problems getting hold of my replacement filter pods,due to the Web site being revamped. So I rang Steven and told him about my plight. Steven imidiately agreed to replace my filters for free it was worth the wait.. Thank you Steven. Regards Martin Steele

I can only say good things about water2buy! Great products, and extraordinary support. I have had a filtering system for about 8 years, which still works. I recently ordered the wrong membrane and got a replacement without any fees or other hassles. I am now going to add a water softener and already look forward to it.

Good product, excellent customer service/after sales, very helpful

Nice company to deal with customer support is a great help when needed

These guys are hands down the best team I have net for customer service. I bought a reverse osmosis system and a softer from them years ago and realized the softer didn't suit my situation. They took it back no hassle even though I was outside the return period. I've ordered the wrong filters and had a pump issue and they have always been so helpful and talked me through ever issue. Couldn't recommend them enough. And we also have clean drinkable water which is always nice! Thanks so much!

Good service

The water softener works like magic, easy to maintain, and has good capacity for salt so no need of constant refilling. Delivery was prompt.

I have purchased W2B500, the installation was fairly straight forward, rang the support line to receive support, this usually is okay in getting a response, delivery times for consumables such as Salt supply is good, the discount rates are generous

Very helpful. Had an old mobile water softener and transfer had stop working. With on days, they had part source and to my door. Happy days back up and going.

Great customer service, I had a query about the waste pipe and Steven was very helpful

Excellent customer service response - prompt clear and helpful. Thank you

The system works very well. We have had it for 6 years now and only have needed 1 repair in all this time, and the customer service has been very helpful to get the parts that we needed. overall i am very happy with the service and the product.

There were some issues during the initial installation which required certain pipe converter fittings those were sent quickly and my installation was completed. I had no issues over the years and having done an extension of the house I have managed to lose the power supply. Having bought W2B800 in Feb 2018 I was unsure if I will still be served. But after a quick chat with Steve, I was sorted with the replacement power supply in the post. Great service and they already have a great product.

Horrible company with decent products. The company has no sense of customer service. They sell filters for RO whose seals are broken. To me it seemed to be used. Twice I had to return the filter set on Amazon. Ironically, they sent me the same set even after I initiated the second order after two weeks. The prices for the filter too are so very high. More than half the price of a new RO filter. This is a joke and a monopoly by the company. It reminded me of those day where a printer cartridge was half the price of a new printer. It is shame. Consumable to be made expensive just for the company to sustain I guess. I have already started spreading my experience. Stay away from water2buy.

I have been buying from Water2buy for about 8 years now. I was introduced to RO through their products. Some good and some bad experiences, but they always show they care and resolve my issues. I just bought a complete replacement RO system, and I look forward to setting it up. I will continue to support them because they care. This is my honest unbiased review.

Do not trust this company, no customer service, they simply do not respond to requests. I purchased water softener including upfront installation, 3 mths later no installation, no refund. Contractor did not show on arranged installation date and Water2buy did not respond to my numerous requests (phone & email). I do not write reviews, writing this as a warning to all.

So far I have had different experiences first it took a while to get the unit and had to ring numerous times to see where it was, eventually it arrived. We plumbed it ourselves all seemed to work fine. Orders of test strips take weeks to arrive and when they came some days when we test the water its soft then again some weeks its really hard. So we contacted them and were told to change some settings which we did and again it seemed to work again but now it is hard water again. Now we are waiting on a call to arrange to swap the unit for a new one as it is obviously faulty. So that is where I am at the moment, when it works though it is really good.