Company Details

Très bon produit conforme a mes attentes

Spedizione veloce

Highly recommended

I ordered the wrong filters ,when i rang they could not have being more helpful everything was sorted no fuss , Its a pity more companies are not the same as this one.

Awesome customer service I am a plumber & have fit around 7-8 of these units. I had one that was playing up recently and have had nothing but continuous support from their customer service team. Awesome company that will go a long way.

J’ai mon adoucisseur d’eau depuis la construction de ma maison en 2021, cela fonctionne bien. SAV difficile à joindre mais qui a pu me trouver une solution quand j’ai eu une fuite de mon adoucisseur.

We've had a Water2Buy softener for 7 years and it developed a minor fault. A quick email to their support team and they've sent out a replacement part straight away and at no charge despite the softener being well outside of the guarantee. Great customer service! Other than that, the softener has worked very well and we've been pleased with how reliable it's been.

Würde ich nie wieder kaufen oder jemandem empfehlen, es gibt keine Software es gibt keinen Service und Ersatzteile gibt es auch nicht

Technical support reply quickly and are more than helpful. I had an issue with resin beads in the taps and they helped me find the issue very easily. Then I was sent a replacement part completly free of charge even though my softener is well out of waranty. Thats what I call service and I thoroughly reccomend them not only for great support but a great product at a good price.

Service après vente nul

Le service après vente est une catastrophe. Mon produit tombé en panne. Ils me demandent de le renvoyer, ce que je fais et depuis j'attend toujours cela faire 3 mois que je n'ai plus de récompense concrètes.

Everything its very good quality and easy to instal 0873587741

Water2buy has one of the best customer service. The call gets connected to an agent very quickly and beyond that they are very helpful. They were very kind enough to send me the water filters for free. Their water softener does a wonderful job as well! Highly recommend it.

Azienda seria che risponde senza problemi per problemi, assistenza perfetta La consiglio

The ordered water softener, Model Y, was delivered on the stated date, in Belgium, and was well packaged. I had previously sent a few questions by email, which were answered quickly and correctly, and so I decided to buy a water softener from them. I installed the water softener myself, the manuals are in English, and I have been using it for just over a few months now. The hardness of the incoming water was 16°dH and now, outgoing, it is almost 0°dH. My salt consumption is max 15kg/month. I am very satisfied with it.

Have had my water softener for about 6 years when it flooded the kitchen.I live in France and they don't have anyone here, so quite a delay contacting them and getting a reply. W2B sent me the new parts to fix it. When fitting these, the resin spewed out of the cylinder. They sent me new resin, so now we have a fully working machine like new. My only real criticism is the quality of their repair videos, which need to be updated. You can't see what the engineer is doing as his hands are in the way. On the whole a good company to deal, friendly staff with and the product works well.

Water softener and Water filter fitted recently, it is fantastic at the best possible price...

Was easy to install except from the fact that you have to push in really hard the water connectors before one can lock them, but for the rest no problem.

Excellent from start too finish we ordered the incorrect size water softener and had too return for different size unit. Water2buy were brilliant and nothing too much trouble. Have arranged too have the incorrect unit we ordered and arranging for correct unit too be delivered. 10/10. Would definitely use again. Thanks

Ich habe mir die W2B800 Anlage auf der Seite des Herstellers gekauft, da es dort eine Rabattaktion gab. Das Anschließen ging relativ leicht zur Hand, wenn man die schlecht übersetzte Anleitung erst einmal verstanden hat. Vor der ersten Inbetriebnahme habe ich eine manuelle Spülung durchgeführt. Stutzig machte mich das orange Wasser, welches aus dem Schlauch kam. Nach einer weiteren Spülung normalisierte sich die Farbe. Nachdem ich den pH wert des Wassers auf 8 dH eingestellt hatte, musste ich allerdings feststellen, dass unser Leitungswasser eigenartig salzig schmeckte. Daraufhin habe ich den Hersteller kontaktiert. Dieser empfahl mir in mehreren E-Mails in absolutem Kauderwelsch die Spül-Zeit zu verlängern. Sämtliche Einstellungen waren vergeblich und das Wasser schmeckte weiterhin salzig. Als ich von meiner Garantie Gebrauch machen wollte, stellte der Hersteller den Kontakt ein. Mithilfe meines Anwalts wollte ich die Garantie durchsetzen. Der Rechtsanwalt schickte ein Schreiben an die deutsche Adresse des Herstellers. Das Schreiben kam allerdings zurück, da die Firmenadresse nicht mehr existiert. Der Rechtsanwalt meinte, dass ein Durchsetzen des Garantiefalls mit einer Firma, die im Ausland ansässig ist, eher schwierig und langwierig ist und riet mir davon ab. Also sitze ich jetzt auf einer 400€ teuren, defekten Anlage.