Company Details

These guys are very helpful. Christel in pensions has sorted my queries and issues very quickly and thoroughly numerous times. Even after I left the customer service team (Louise) were spot on helping obtain P60 info very quickly 5 * without doubt. I intend to use again when required 100%

I have been a contractor for many years and used several different Umbrella companies over the time. This was the first time I used Umbrella.co.uk, they provided excellent service, paid on time, and were always helpful and pleasant if I had occasion to call them. I have no hesitation in thoroughly recommending them.

I have been a contractor for some years now and used various other umbrella companies in the past. This though is my first time dealing with Umbrella.co.uk. Through early days in my relationship with them, I have to say that I am pleased to say I have found them friendly and helpful, calling me back where necessary and when they said they would - not a given these days! So very happy so far...

I called Umbrella with a pay query, and Sarah Baker responded to my questions really quickly and politely, making sure that she had all the information she needed to respond to my questions. Her explanations of the issues I had were thorough and she resolved my problem with utmost care and diligence. Thank you Sarah!

I have been with Umbrella.co.uk for five months now (since July 2023) and I have had a horrible experience with this company. From the very first day there have been nothing but issues, delays, incorrect payments being made. I constantly have to chase payments to understand why they are taking so long and why I'm being paid the incorrect amount. There have been mistakes from day one. At the beginning it was alot of issues with setting me up into the system. I thought this would just be an issue that would be teased out with time. But then these problems have continued for the next months to this day. Response has been slow as well. I highly recommend either going with a different umbrella company or setting up as a sole trader - it's not worth the hassle! Such high fees for such bad customer service.

Mollie is excellent! From start to finish! A genuine credit to the company.

This company has always been reliable and transparent. They offer very competitive rates and a very fast turnaround. I highly recommend this company especially if you’re very busy and don’t have time to deal with HMRC.

On this occasion, I have been recruited outside IR35. I wanted advice about leaving Umbrella and receiving a P45.. This is the second time I’ve joined this company - yep, I will next time too!

I needed an Umbrella company fast for a contract which was within IR35. Umbrella set this up really quickly and efficiently and I received my wages on time. Today I spoke to Rishath to finish my contract and he was very prompt and helpful. I would definitely choose Umbrella in the future.

Great efficient service - especially when I had tax related queries but was no longer using the company. Recommend!

I was helped by Rishath today. Great and efficient service. Thanks.

I had some queries so I need some clarity and so Andy really understood my concerns and answered my queries very efficiently. He was very interactive which made me feel welcomed and wiliness to proceed the registration with the umbrella.co.uk.😊

Very swift resolution to my queries from Rishath Hoque-Rahman

Aaliyah assisted with getting up to speed with the Freeagent system. She explained everything well. Was extremely supportive. Thank you!

Setting Umbrella up to act for me this week was straight forward, and Robert Charlton was helpful in this. I previously used Umbrella in March 2022, when they steered me away from dodgy umbrella companies that would have resulted in me incurring fines from HMRC. I had limited contact with Umbrella in the 6 months they acted for me then, but they did provide a reliable service and would recommend them to others.

Totally amazing! very knowledgeable and most helpful and polite!

I spoke to Hannah today she was very supportive. She was transparent and straight to the point, she told me things my agency failed to do so as information about how much tax is deducted and how much the agency takes from me. Thankyou Hannah we need more advisors like you

Umbrella is an excellent company ! Strongly recommended !

Excellent company, spoke to a lovely lady called Mia today extremely helpful, knowledgeable and provided excellent customer service skills. My query was very quickly and efficiently resolved.

Andy was very precise and listened to my opinion and decisions. He was interactive which made me feel welcomed, special and wiliness to proceed the registration with the umbrella.co.uk.😊 I hope the spirit of good communication and sustains going forward with trust pilot😄