Company Details

I cannot recommend Aaliyah enough, what fantastic customer service. I was a bit flappy but felt in such safe hands. She was professional, kind, compassionate and a real credit to Umbrella. She troubleshooted on the phone call, gave me practical solutions and was an utter joy to speak with. Thank you.

Excellent customer service. Very responsive advisor.

Very helpful and informative from Aaliyah. Great experience on how to use the accounting software.

This is to thank Nicola Worthington at Umbrella who has looked after my personal and business tax over the last few years. Ever courteous and always helpful, it has been brilliant to work with her.

Polite Proactive Professional Productive Thanks Rishath Hoque-Rahman

I have had excellent support from Umbrella.co.uk. I would like to mention Nicola Worthington especially, who was my assigned Accountant. Nicola is very professional and efficient, she is very patient and responded promptly to any questions I had.

I would like to thank Liam at Umbrella.co.uk. Your pleasant and approachable attitude made a situation that could have been so difficult an ease. Thank you so much for your help and assistance, always will be remembered.

Excellent experience, with good and reliable communication from Ashley Andrews. Very informative and patient.

After having an awful experience with another company it was a huge relief to have a conversation with Ashley​ Andrew from Umbrella.co.uk. He was superb, professional, competent and knowledgeable. He was able to answer all of my questions in such a way that it felt like a light had been turned on with my understanding. I felt at complete ease throughout the process which took 5 minutes. Thank you Ashley.

I had a very pleasant experience whilst contacting the customer service team recently. The advisor (Rishath Hoque-Rahman) was very professional and helped me with my query. Thank you and keep up the good work!

It was necessary for me to contact Umbrella UK to obtain my records and account details. I was passed to Mia Grantham who managed to retrieve all of my account details and provided these to me with such speed and efficiency which really impressed. Mia provided a very efficient, helpful and really friendly service.

My accountant, Nicola Worthington, has been very helpful. Nicola is knowedgeable and has been both efficient and effective in dealing with my queries and account.

Have recently started a new contract role which was all last minute, but the team were super helpful and knowledgeable in getting me set up and ensuring was paid on time. Thank you

Great communication and help especially from Nicola Worthington who has made running my limited company such an easy task! Thanks Nicola.

Customer Support team are fabulous, knowledgeable, helpful and courteous, a pleasure to deal with. Sarah was a lovely lady and helped clarify my wages situation

Robert Charlton is an excellent new signup executive. Having contacted a number of other umbrella companies he was the first person to listen to what I was requiring and provided me with information over and above that. He took the time to explain everything to me in a way that was very understanding, as a result I choose to sign up with Umbrella.co.uk rather than going to other umbrella agencies.

Rishath in Customer Service was extremely helpful resolving my outstanding registration issues

I've received excellent service from this company. They've been very efficient and communication is excellent. Liam Smith, Customer Services Account Manager deserves a particular mention for his prompt actions and professionalism. Would definitely recommend this company.

Louise Goreham Is the kind of staff every organization should strive to have. I had issues with my payment and she was calm on the phone all through the time our conversation lasted. She ensured my issue was resolved and I was satisfied. She promised to send me a document which she did. I give it to her, she is an excellent staff and has an impressive way of attending to customers. Thank you Louise Goreham

My first dealings with the company. Had a problem registering. Sarah Baker was great during call. She spotted tge mistake that had been made and resolved the situation impressively. Good first impressions