Company Details

Molly is very professional, friendly and approachable. She provided me with very clear, concise but comprehensive information and answered all my questions...she clearly knows he job very well. At the end of our conversation I felt confident and well informed ready to start my new assignment. Of my own volition I complimented Molly at the end of the conversation...what has previously on occasion taken up to 2 weeks to organise with other umbrella companies...Molly organised within 30 minutes...many thanks

I have used this company before, and only changed to a different one to suit a recruitment agency at the time. When needing to use an umbrella company again it was a no brainer to return to use this company. Andy Lodge was absolutely brilliant in advising me and registering me again with them. Would thoroughly recommend this company to have rewards and most importantly peace of mind

I used them in my previous contract & because they were efficient I used them again. They are patient as well & will not do anything with all things checked correctly. Rishath Hoque-Rahman got back to me quickly even before I could blink. A friend tried to entice me to another company but I said no as Umbrella serves my needs.

Really fast response to my query - really helpful and organised contact from a real human being! Second time I've worked with Umbrella and am hugely impressed.

First time using this type of company, I had called a few others before umbrella , but was lucky enough to speak to an Andy Lodge Who is obviously very passionate about his company and explained it very well indeed , he is a great advisor, and as a result secured my business. Promote him ! Thank you ,

It was a pleasure to deal with my Umbrella representative Robert. He explained everything thoroughly, patiently, and made sure I was confident in the knowledge of what steps I need to take next. Excellent professional yet friendly guidance and support. Couldn’t ask for more. Thank you Robert.

The customer service is very helpful and efficient. The relephone is answereed within 3 rings. All my queries were resolved in a professional manner. I get my payment well in time. The Payments are accurate.

Worse umbrella company that I have worked with. My payment was delayed and they didn’t informed me, also never got access to my account therefore no access to payslips etc. Gave up.

Prompt, efficient and friendly response by Rishath Hoque-Rahman to a request for update to contact details and get me on to the portal. Thank you.

Pain free introduction to organisation. Wonderful customer service from Ashley Andrew. Thank you for all your efforts.

I have nothong but praise for Umbrella.co.uk. Since setting up.a Ltd Company, Nicola really has been the most amazing Accountant. Nothing has been too much. She has answered every email, calls no matter what the query has been. She has also walked me through the process without judgement. I was a complete novice a year ago and now I am feeling confident to navigate my way around the system. Nicola has made the process so much easier. I would not hesitate to recommend Umbrella.co.uk if anyone approaches me for an organisation to support in processing their accounts. Well done Umbrella !!!!!!!

Mia Grantham has been brilliant with customer service, on the two occasions she was able to respond really quick with a clear answer to my query. She is definitely an asset to Umbrella, The improvements suggested to Umbrella were also handled well and hope they are implemented. Well done Mia!

I contacted Umbrella recently for a query and had an excellent response from Rishath. Thank you for your help.

I have worked with them for just about an year and had gone through the worst experience. I had 3 umbrella companies before and they were solid. This one however, lost my pension for over an year and took them long time to admit it. After 100s of calls and emails and threat to go to ombudsman, they managed to find my pension and transferred it back. The finance side are clueless and keep losing stuff. My mental well being had suffered greatly because of their incompetence, and even they admitted they were incompetent on this issue and I hope they will scrutinize their management. Only one good side is that they always answer your call.

I used Umbrella for just under 2 years and the support I received was always first rate, I left at the beginning of the year and the end of the contract was simple and straight forward. 10 months later, I need assistance getting some tax documents and Paul helped me out straight away, he sent everything I needed with no delay, thanks for the assistance, even o long after leaving.

I am new to Umbrella and my initial experience has been wonderful.

Having worked in Local Authorities and more recently the Third Sector, this was my first experience of an Umbrella Company. Having just signed up with an agency I can say that I had no idea how payments etc would be processed. Robert Carlton has been my support and has guided me through each part of the process with such friendliness and accessibility. The service has been exceptional and helped reassure me and more significantly helped me understand what and how I would be paid. I start my new role in a week and feel confident that everything is in order so that I get paid for the work that I will be doing. Thank you Robert and Umbrella. Sian :)

I had a billing issue and the team helped resolve it in 90 minutes! The personal touch - a call to help with a problem is appreciated.

Excellent responsive and helpful.

Nicola Worthington and Umbrella have managed my business accounts for 5 years. They're very responsive, clear in their communication and organised with tax returns etc. always completed ahead of time. Very trust worthy, would recommend.