Company Details

USPS parcels bound to USA collected from me on December 27th, some of them are now scheduled to depart of the January 7th but might get bumped up to a later date as it's been the case lately, others I still don't know when they will leave the Country, that's 12 days after collection just to leave the Country, then of course still need to clear customs so my customers will get their items 3 to 4 weeks after I dispatched their orders. I've patient and I hate to leave bad reviews but I'm getting bad reviews and having to issue refunds myself because of parcels taking forever, since you started using World Container USA to handle your exports, USPS service collected from outside London has been 4/5 days slower during the year, but Christmas is over and service is getting even slower than during Christmas, holidays is no excuse, only the 1st was a Holiday since my collection took place, please sort your USPS service out and start using reputable companies to handle your exports as you used to do in the past.

MODERN DAY OF ELECTRONICS AND AIR TRANSPORT+++ MY LAST SHIPMENT HAS STILL NOT ARRIVED AT USPS 7 DAYS AND NO UPDATES Normally very good but third party errors end up on your lap unfortunately POOR SERVICE

Extremely helpful and friendly agents

WE ARE WAITING SINCE THE 22 DECEMBER FOR SOMEONE TO COLLECT THE PARCEL

I have used this company for a few years and I am sorry to say this time i was disappointed with the delivery. What should have been a few days turned into 11days. Due to hold ups and tour of the world!! Maybe next time not to use UPS through them as this has been the longest time and did not get to my daughter in time for Christmas.

Took way to long to arrive and box was seriously bashed about

Very easy to arrange. Friendly reliable driver. Competitive rates.

Helpful staff.

Fast efficient service

THE PACKAGE WAS SUPPOSED TO BE PICKED UP ON TUESDAY 17/12/2024 BUT I HAD TO GIVE IT TO A DPD DRIVER ON THURSDAY 19/12/2024

I had to be the one to go to their office to pick up my parcel after 1 month when I paid for a 4 day door step express delivery. The WORST of it is that my parcel was rendered useless by RODENT in their warehouse. Clothes eaten up beyond repair and other items completely ruined. I wish I could attach the pictures and videos.

Excellent Parcel Broker and Dealer in Shipping.

One of the hopeless company with no sense of operating at all. This is my 2 nightmare for sending parcels. promise not to use them and definitely not recommend.

Nikki went beyond doing her job. She really understood. She went beyond doing her job on our behalf. Nikki is fantastic. I would like to give her more than 5 stars. She just kept phoning. Nikki kept me in the loop, phoning me back, keeping me appraised of her phone calls and emails. She really is a kind, efficient and fantastic member of staff at TransGlobal. She is Santa's best helperxx I am just so so grateful that Nikki answered the phone. Thank you Nikki so so so much. You cannot belief how much this means. thank you xx

Delivered the parcel promptly

Package was delivered both clients happy the package was easy to track Delivered as promised Very happy customers

Thank you for your help with my parcel going to South Africa and for sending labels.The gentleman I spoke to was very patient.

**Absolutely Appalling Service!** I booked **80+ packages** for collection with Transglobal the night prior, providing them with ample time to arrange a suitable collection. However, they sent a driver in a **small van** with limited capacity, clearly incapable of taking all the packages. The driver, realiSing the issue, called his depot only to be told that **no additional driver would be sent** and that the remaining packages would simply have to wait. These were **time-sensitive shipments**, and this was utterly unacceptable. I then called Transglobal to understand why this had happened, especially since I had paid for a **2-day service**. I was connected to Neil (the same "Neil" they repeatedly direct customers to in their replies). Neil informed me that my **local depot claimed I had exceeded a supposed package limit**—something I was never informed of. This "rule" is **not stated anywhere on their website or in their terms and conditions**, and no one has ever mentioned it in my nearly **4 years of working with Transglobal**. The driver likely took a **maximum of 40kg**, and even if this arbitrary limit existed, the packages were well below 250kg collectively. Despite this, Neil remained adamant that I had been informed, yet he could not provide a shred of proof via email, letter, or any prior communication. To add insult to injury, when I asked for my service to be upgraded to a **24-hour delivery**—given that their failure to send a properly equipped vehicle had caused this delay—Neil suggested I **cancel the labels and purchase a new 24-hour service at my own expense**. This is outrageous given that I had already spent nearly **£300** for these labels. As a long-time customer who has spent **tens of thousands of pounds** with Transglobal (recently spending close to **£1000 a week**), I expected at least a modicum of respect and understanding. I have been a key contributor to their Royal Mail orders for the South East of England, and yet Neil displayed **no care or remorse** for the situation or the impact on my business. Transglobal’s blatant disregard for loyal customers, refusal to accept accountability, and sheer incompetence in handling bookings are unacceptable. I will be **taking my business elsewhere** to a company that actually values its customers. If you are considering using Transglobal, I urge you to stay far away. Don’t waste your money on a company that cares so little about its clients.

Not responsible for transactions created by their website. We were let down by DHL twice, having called at 4pm to be told they were coming at 6pm, waited until 6pm called again and was told they had attepmted to collect at 3pm but no-one available, total lie. I could have been told this at 4pm! Employees just don't seem to care, not their problem. We lost a customer over this, and they have lost us as one of theirs too.

Delivery was quick and efficient. No breakages.