Company Details

Today on the Live chat, I had the lovely Gisele, she helped me with all my queries and provided me with exceptional service!

Always an awesome and efficient service in every way. I just had an issue and used the help chat feature, Emily was on and sorted my issue out rapidly.. Keep it up guys and gals!

Consistently great service from Transglobal Express - easy to book, intuitive system that remembers key information for your next booking and so gets easier with every shipment, and extremely helpful customer service team.

Easy booking, efficient service and most of all, able to speak to a real person, straightaway in the event of any problem.

I highly rate Transglobal - straight forward, idiot proof and instant help available when things change last minute. And better priced than all rivals.

Just easy to use and so reliable.

Thank you to Transglobal Express for the great service and specially to Nicola Gonzalez who assisted with my transport. It was the first time I shipped something from Germany to UK and I as a bit anxious. Nicola was incredibly efficient to make it all happen very smoothly at all the stages of the transport, always so helpful and kind to me and all my questions. She really made a difference. Amazing staff at Transglobal Express.

Very good reliable service

Issues with shippers, tracking

We had a few issues halfway getting past a section, so we called in for help. twice a member of staff had great patience with us to guide us thru the section.

Nicola once again patiently helped me with my parcel. She was helpful and worked very hard on my behalf to ensure my parcel had all the right paperwork. Really appreciate this great company

For shipments to the USA and larger deliveries within the UK, I always prefer to use Transglobal. Their prices are most competitive and their staff are really helpful. The majority of other couriers don't even have a phone number and make it deliberately impossible to contact them! I've always had confidence in using Transglobal - thanks to Ben for recently sorting an issue without any drama.

Over a month parcel is not delivered and transglobal delaying tactics to compensate, lost several parcels in the past and they said it’s over 30days and can not claim compensation. Then started keeping an eye and it’s over a month parcel is not delivered, this time raised issue within 30 days and transglobal is using lame excuses to pay the claim, Abd to my surprise they jumped straight from 1.8 stars to 4.2 stars on trust pilot wow 🤮🤮🤮 , they are not worth zero stars even . Seems they have get through the trust pilot system to get fake reviews. High surge of reviews in July August and September is quite concerning . Improve your mal practice rather get dodgy reviews And you have to the pay the cost of consignment , not only the buying cost of product because you are responsible for this loss. We pay advertising cost and time to get a customer and then you loose the parcel and do not pay the claim . TP-6186297

Very helpful staff. Any issues resolved within minutes.

Collected when you said it would be be

I have used Transglobal Express for many years and as usual, my latest shipment has been handled wonderfully. This time the operative was Diane, very efficient.

We got a terrific customer service from Scott Atherton (Accounts, Transglobal Express), who supported us with our inquiries and helped us discover the best option. Excellent effort that is greatly appreciated.

Sarah was extremely helpful but for her expert advice I would have incurred a fine on my shipment.

just worked well

Sent a parcel to Belgium 3months ago, this company sent me an email said the recipient refused the parcel (it's probably a lie). And asked me if I want the parcel the send back to UK (costs me another £6.76) or redeliver (£7.95). I have told them to destroy the parcel as it is long time ago, but they said they still have to charge me £6.76 in this case. Awful service, avoid this company