Company Details

This is a bitter-sweet review, unfortunately. Firstly, I can't thank Kasia enough for her customer support, she is an asset to TG. I have only used TG twice now for international shipping, and both packages were beaten up like they had gone 3 rounds with Mike Tyson. Wrapped in FRAGILE tape, marking of "this way up", "Handle with care" and "do not drop" mean absolutely nothing to the inconsiderate imbeciles handling these boxes. The love, time and care that goes into making bespoke items can all be in vain when in the hands of a disrespectful handler... more photo evidence between couriers should be a must so we can pinpoint where and who abused our products to the point where a claim is now in progress. This now makes international shipping a very big worry for me. Please please please TG get something in place for more photo checks, it's the only way forward and limit more claims. I love using TG and the website, system and staff are absolutely brilliant, but let's get the couriers sorted with either retraining or sacked and replaced with someone who values their job. Five stars for TG as they are brilliant, but ive had to rate this as 1 star to bring attention to the courier services :(

Great platform and customer service are always very helpful if you require them.

I sent a parcel to an unusual country in the carribean, the parcel arrived swifty by fedex and then encountered some customs clearance issues. It took sometime to get to the bottom of the problem due to transactional complexities, but once this was established CS were able to assist and rectify the issue and subsequent delivery to the customer. Special shout out to Vanessa, she was absolutely fantastic. Vanessa seemed to genuinely care and when fully explained the details of the shipment she knew exactly what to do. Vanessa, these 5 stars are all for you!

Excellent customer support. Ashleigh helped me with a minor request in a matter of seconds.

Wonderful service from Ashleigh in Chat support

I have used this company for a number of years now. Last year I had a major problem with the carrier I chose (DPD) - they were extremely helpful in sorting that out. Last week I chose a different carrier (TNT....whose reviews were not great, but not many companies are...). No problems...delivered from UK to France in a week. The ONE thing that I really appreciate is that there is a phone number....you can call and it is answered almost immediately...by a HUMAN BEING....not automated options etc. Please TGE..NEVER change that!!!

Always a good experience

Super service, easy to book, competitive pricing, collection by Marty M who is always helpful and a credit to the company, 5 star service all round !!!!

Ensure follow up with the shipment out of UK. Give an answer while contacted.

Used on multiple occasions. If there are any issues they sort it quickly and professionally. Would recommend

I tried to send back a toilet to seller and bought insurance. They called saying insurance would not cover any damage to it, just loss, AFTER the pickup, so now I'm in a bind as I needed the money back from seller so decided to let it go. Sure enough the toilet went back to sell in 1000 pieces. Refused to consider covering even part of it. Turns out a part of the shipped toilet was missing too. When I put in a claim for this, they said "You you just said toilet and no other parts and that was delivered.". They didn't collect a signature which is what they're covering for. I'd be careful using these guys as they are just scalpers from the major suppliers.

Great service all around!

Chloe is, she was amazing.. After 4 days of rebooking two deliveries that never got collected by DHL, only backed up with one lie after another from DHL, Chloe stepped in and saved the day... From then on everything went according to her plan and I was over the moon with here attention to details and taking charge of the situation... But at the same time, with a scene of humour that allowed be to stay calm and assured that all was going to be well... And it was. Chloe you're a superstar you really are and a wonderful person to boot. Can't wait to have another natter with you again one day soon. Josh

Very professional, quick and easy transaction.

Collection and delivery are excellent than the other courier services, and very reasonable delivery quotes

Poor service to Sth Ireland . My product missed the show it was intended for .

All member very help full and kind.It is really easy to use the web.Five star services.

Best of all the shipping companies IMO. Always answer the phone within 3 rings, friendly staff including the drivers, competitive pricing mostly always the cheapest around. Very happy customer of many years.

(As a private customer - and senior citizen). I find the majority of the Staff are very knowledgable, helpful and patient, which makes the “ever changing” process of overseas parcel despatch less stressful.

Easy to use. Good prices although there has been significant increases in prices in past couple of years, maybe because of increases across the board and not just transglobal express.