Unit 1, Gregston Estate, Birmingham Road, B69 4EX, Oldbury, GB
The Natural Rug Store Every Natural Rug Store bespoke rug is a unique collaboration between our customers and our rug makers here in the UK. Our aim is to allow you to design on-line, in the comfort of your own home or workplace, a superior natural rug benefitting the individual colours, proportions and purpose of your environment. Find out more The Natural Rug Store
The bespoke rug we ordered from the natural rug store is perfect. The choice of materials offered is excellent and it was so easy to place the order. The rug looks fantastic in our newly redecorated living room and we all love it.
The sisal runners we have ordered from the natural rug store are really well made, look beautiful and totally live up to our expectations. A real quality company, with helpful staff on tap to help with any queries. We will be ordering more rugs from the company in the near future and would thoroughly recommend the natural rug store to anyone who values quality products with excellent service.
Great service and great product.
Really love our rug. Lots of options/colours to choose from. Looks lovely and well made.
It's the second rug I have bought from the Natural Rug Store. Courteous and customer-centred service. I am very happy to recommend them.
Very nice company and they delivered my order incredibly quickly which looks great and is high quality. Very happy and I will definitely use them again.
Ordered samples first which took only 2 days to arrive. I ordered a sisal rug which I am very pleased with. No nasty surprises.
Ordered at end of Nov, in lots of time for Xmas as it was a present. Hadn't heard anything the week before Xmas so rang only to be told that material was out of stock until end Jan, why had no one rung me to tell me. Rang again at beginning of Feb as still no rug, and told that it was now in production. Finally had a call to say that they wanted to arrange delivery only to be told a specific day with no opportunity to have it delivered a different day. Overall happy with the rug but they need to realise that customer service doesn't mean the customer making all the calls and not offering a service that they clearly don't deliver.
The wait for this rug was well worth it. The quality of the product is second to none as was the service we received.
I found the Natural Rug Store online and was a bit nervous about ordering a rug online without being able to see and feel it. But the online rug maker meant I could design my own rug and see it against a floor very similar to mine which really helped my decision in ordering. The process was very easy, the delivery was efficient (even though I live in Switzerland) and they refunded my VAT immediately (which is rare). I will definitely order from them again🐵
A glitch occured with delivery - our door number was poorly visible on the package and as a result our lovely rug got delivered 4 doors down the road (while we were at home waiting for it). We had no clue until the neighbours figured it was ours and gave it back. Nothing to do with the rug itself, but the delivery guys did not even check that the recipient was correct and just delivered it to someone else. Question - why not use the phone number supplied for the exact purpose of clarifying things with the customer? Anyhow, the rug itself is beautiful and we absolutely love it, 4 stars only because of delivery hiccup.
