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They brought a single copy of some sheet music from their Suffolk shop very quickly for me

They had what I wanted.. easy to buy and a pleasure to visit

Exactly as picture shown amazing just know my grandaughter will love it also

Thanks for the beautiful Wenner-Flute!

Delivery took far longer than advertised and I think you took the money at the time of ordering. If so it would be reasonable to pay me any interest you made over that period. At one point I rang you but you never contacted me with updates.

My experience of the Early Music staff at the LIFEM was that they were very knowledgeable, patient - even on the last day of the exhibition; just the right balance of letting me choose and try the instruments and helpful advice, which I greatly appreciated.

excellent service, thanks

Being able to try so many recorders- even going outside with them. I was unsure whether to have a tenor with keys or without. Good advice given and the chance to try out all kinds of keys and no keys.

Excellent service

Finding and ordering goods is easy. The range of early music products is great.

In 2022, I bought the Lu-Mi bass viol after Barak Norman. It has a nice sound, and is more than enough of an instrument for a beginner like me. However, I was dismayed to see, when it arrived here in the US, that the scroll at the top of the viol was broken off and lying loose in the case. The instrument had not been secured with padding inside the case from knocking back and forth lengthwise, and there is a fair amount of play in that dimension. I mentioned the problem to EMS staff. They said they generally pack shipments well, were sorry, didn't know what had happened, and would look into the matter. And that was the end of it- I heard nothing more. Certainly, there was nothing to be gained by shipping the viol back to EMS and asking for another instrument, since it plays well, so I had the scroll repaired by a luthier I know. Nevertheless, the experience was disappointing, and I will hesitate to do business with them again. PS- There appears to be a one-year limitation on submitting reviews. However, I felt that people should be able to see it, so I have entered a fictitious purchase date.

I’m in Canada. The service was fast and the quality was good!

agreed work completed as asked and in a timely manner, returned well packaged. Crumhorns sounding much better.

Quick delivery of replacement harp strings, thank you.

General Manager Alfie was the best. He was immediately responsive to any questions I had, and handled any request with promptness and efficiency. He made the purchasing experience a pleasure.

This is my first experience dealing with The Early Music Shop. They shipped what I had ordered, immediately, it arrived when they said it would arrive, safely and in mint condition. I'm very happy to order from them again.

Good communication, sensible advice and prompt dispatch of purchases. Much appreciated.

I attended on a Monday and had to wait a very long time to purchase a Bass sling, because of incoming phone calls. Apparently usually nobody comes to the shop on Mondays, I missed a bus on an hourly service. I admit I hadn't realised the service was only once an hour, nor was I aware of the actual time past the hour.

Good communication via email to decide on which recorders would be best for me. Shipped to US, received within a week. Very happy with the purchase. Highly recommend EMS!

I just love the feeling of buying from a truly genuine expert shop, from people who know about their products and who are clearly passionate about their art. Beats amazon any day.