Company Details

Ordered a chair on behalf of my family for our fathers 85th Birthday present. That ship has sailed so all he will be getting is a photograph tomorrow! Ordered chair with deposit on the 8th March. Paid in full on the 2nd May. Three phone calls 14th/19th/20th May to the company who kept telling me the carrier would ring with a delivery date. Apparently on the last call when they put me on hold they telephoned and confirmed this with the carrier! So today - 23rd May called the carrier direct - they were professional and helpful but identified that they have no record that my order needs collecting from the Chesterfield company depot!!! Will be ringing to ask for my money back next week!

Worth the 200 mile trip to find the perfect sofas.

I had great service and the communication I had with you . The sofa iit's self great . With the exception of the leather . I emailed yourself with a quick response . To be told it was the type of leather I had chosen . ButI was still not happy . Not once was did you offer to send someone out to check my sofa . I then sent aanother email stating I would use my emails and your responses in the future to back up my concerns it the sofa or chair quality does cause concerns. I am still concerned that the leather won't last the test of time . But we will wait and see

we had the sofa delivered not in 2 hour table as promised but it at least came the day it was promised. When the delivery men brought sofa in we both noticed a fault with the studding down the arm. I contacted coustermer service and was asked for photos which we sent we were asked for more which we sent this went on finally they said they could not see a problem. We have not heard any more this was January of this year. I would not buy again from them. Mrs S Calvert

I ordered & paid in full for chesterfield sofa, chair & footstool. Delivery time 6 weeks from payment. 12 weeks later still no sofa, when i called kept getting put through to the sales guy who sold it to me, who didnt know where it was, so he said. In the 13th week after asking for my money back a very sensible director called me back & delivered the sofa the following day. It seems they were keeping it hoping for another delivery to London to half the costs. Very stressful experience all round. However the sofa is beautifully made. JC

I was a little unsure of ordering online without sitting on it but as the frame had a warranty I took a gamble that it would be comfortable. I got the astoria in dark brown vintage leather. It is so comfortable and looks so stunning in my old flat, I would not part with it. The only reason I would knock a star off is really nothing to do with the sofa, but the delivery. The two men just put it on its end and ripped off the packaging with their nails I think. This resulted in two tiny nicks in the leather. As it is behind the back cushions along the top of the sofa, it is not seen and I did not notice it until they were gone.

Service could have been better and overall communication, but we are very happy with the sofas we bought in terms of quality and value for money which was the main thing. The delivery was good and efficient but I wouldn't call it 'white glove'. I had another sofa delivered from another company and the service was exceptional and what I would class as white glove.

Payment and delivery was ok, but more communication after deposit would have been better. Product was beautiful, absolutely no complaints with regards to that! Don't think I could ave found a better quality product in the UK!

I saw this sofa on the internet and thought it looked elegant and quite dainty, which was exactly what I wanted. When the sofa turned up, however, it was what I would call chunky. Although it is good quality, it is not what I thought I had ordered. I think the picture on the site is deceptive. Had there been pictures of the sofa from a variety of angles, I would have had a better idea of what it really looked like. This has been a disappointing experience and I would not advise someone to order from the Chesterfield Company without having seen the sofa beforehand,

I CONTACTED THE COMPANY DIRECT AS I COULDN'T PUT MY ORDER THROUGH ONLINE AS IT WOULDN'T WORK, UNKNOWN TO ME THE PERSON I SPOKE TO DIDN'T KNOW THAT MY REQUIREMENTS WERE NOT AVAILABLE AT THE TIME. THEREFORE, I ENDED UP WITH TWO SOFAS THAT I DIDN'T WANT, TO REFUSE THE ORDER WOULD HAVE COST ME A LOT OF MONEY, NOW I'M STUCK WITH SOMETHING I DIDN'T ORDER. DO NOT BELIEVE ALL YOU SEE, I DID AND NOW I'M STUCK WITH MY BIG, BIG MISTAKE.

Excellent communication from purchase to delivery and a fantastic quality pair of sofas for much less than the high street price

We were contacted with a delivery date, and the company representatives were attentive and helped with the organising of our new furniture. Buying on line is always difficult with the sizing of products but your delivery men were really helpful in persuading the chairs through the entry. A pure professional pair, thank you very much for your time and patience. We are really pleased with our purchase

We travelled from Bedfordshire as this was the only company that seem to do what we were looking for. We were not disappointed, very helpful & great service. Sofa bed is beautiful & fantastic quality.

As the title says!

Buying from this company was not a happy experience for us. We paid in full, on the day the order was placed, we were told to expect our Chesterfields to be ready in 8 weeks. After 8 weeks we contacted the company, expecting to be given a delivery date, but our order had not even been started. We waited 2 more weeks, still no idea of a delivery date. Another 2 weeks and at least the order was progressing, but still no idea of delivery. After 13 weeks, and many telephone calls, we finally had a date; it was not convenient but we did not want to say no, after all this time. The day arrived and so did a telephone call to say that our items were not on the delivery van! It was another 5 days before the delivery actually happened. The delivery men were superb, the 2 Chesterfields were even better than we had ever hoped they could be. Why, when they make such fabulous furniture, does this company have such a poor attitude towards its customers. A touch of good customer care would have made an enormous difference to the situation. Product scores 10/10 Customer Service 0/10

From online enquiry, telephone chats, order and delivery (by 2 gentlemen who carried, unpacked and checked everything over) this is how an online company should operate. Better still, the buying experience is backed up by quality products. The sofa, chair and footstools I purchased are beautifully crafted, and are a joy to look at and sit on. I've trawled all the high street stores, reviewed many online catalogues and visited the alleged 'bespoke' retailers and saw little to compare in looks, style or quality............as for price..........don't even think about it. I did get carried away and purchased 2 footstools without really checking out the sizes and I have to say they are very big but hey ho, my decision to get two. All in all I would certainly recommend this company to family, friends ............and if you see them everyday you wouldn't want them to buy a 'lemon on your say so now would you? 5 Stars

They are so comfortable and look marvelous I just love them !

Very pleased with service and suite ,very well made colour and style just what i chosen ,delivery service also very good and helpfull .I would recommend to anyone and also buy from them again.

I am completely happy with the product but it was delayed by more than 4 weeks. All the customer service could do was apologizing...

Been looking for a chesterfield for a long time , saw this company on the net and desided to drive down from Glasgow . Well worth the trip , everyone that comes in my house comments on the beautiful suite and how well made it looks . Would definately recommend .