, , , GB
Raised various queries re coverage of existing contract - resulting in a new contract being offered and agreed - and at a lower cost. The Supanet agent was super efficient, responding to a stream of queries very quickly and efficiently.
👏👏👏👏👏👏perfect customer service CATHY well done thanks
Very helpful indeed
Excellent and friendly help with connecting to the internet. Delighted that I can now use it!
Queries answered
Rebecca answered my query and was most helpful. She advised of my options and was patient with my lack of knowledge regarding systems
Sorted out my problem very quickly.
Needed help getting set up - found supanet operator very helpful and efficient - thank you!
Really kind well worked
Customer service lady was extremely helpful
Good honest chat and help
She understand very well.
Very helpful and to the point
Very friendly to the point and explained everything what I asked got answered straight away
very help full 10out10
Very quick and helpful. Customer service rep was polite and friendly. would reccommend.
Excellent, a quick response, clear instructions and it worked.
Awful!! AVOID at all cost. Extremely rude service and no resolution for complaint. After over a month still no service. When finally cancelled (never having used their service!!) they charged us £390 cancellation fee!! And apparently because of their contract this is acceptable. Spent hours and hours on the phone trying to get help setting up. When asked for support they were prepared to charge over £200 for an engineer visit. No initial engineer visit. They should be ashamed of themselves. Disgusting. Very very angry and cheated EX customer.
She was polite and helpful
Polite and helpful.
