, , , GB
Excellent, prompt service. I'm happy. One issue, that of password access to my webmail account remains a problem un-resolved.
Very happy with supanet, been with them for years! If there is ever a rare problem or I have any questions, they fix it straight away and are very helpful.
Quick and efficient service.
Always happy to help me straight away with making payments or if I need help with any thing else. Would definitely recommend supanet for a fast.cheap WiFi service
Very helpful and quick response, very happy with the service.
The service I received fro this company was absolutely awful. The reliability of the broadband was shocking. The technial support they offer is appalling. Everytime there was a problem - which was frequently - I had to spend hours on the chat line trying to get them to sort it out and almost always ended up having to pay for a new router - even though it was their responsibility. At the end of he contract they overcharged me shockingly. Avoid this company like the plague.
We have been having difficulty is accessing our domain name. For some reason Supanet had either deleted it from their system or denied we had this service, which was strange as we had been a customer since 2004. So much so that our customers could place orders via our website even though Supanet said it didn't exist. The process to resolve this has been a long one, taking over 6 months of continuous calling customer services and asking for updates, at this point I have to say your Customer Service Team were and are amazing and as I said on many occasions when taking to them, it was not them I was cross with, it was Supanet for losing our info in the first place. People who were brilliant include, Cathy, James, Dana, Mostin, Mohammed, Donna, to name but a few, indeed most of these nice people I spoke to up to 4/5 times, so I got to know them quite well and they were confused with how long the process was taking. Another area which concerned me was the ability of either the I.T team or the senior team to call me back with an update, to be honest, this only happened on 2 occasions, and that was frustrating to me as a customer. I would have giving 5 stars to the team on my experience, but for the people concerned with losing our data or filing our domain name under someone else, minus stars would not be unreasonable. It would be nice to think Supanet have learnt from this and I'm sure most customers would not have put up with this for as long as it went on for, because there are other providers in the market place offering even to transfer domain names with an EEP code, we have that code but decided not to take that option. Lessons should and hopefully will be learnt, from parent companies, the Internexis Group and Netline, so other customers do not have to go through this experience as we did. We now finally have our domain name and have access to it, so can update pages on our website. To end on a positive we have made an arrangement for the team to call me in mid June for an update on our domain site, as it was due to expire in the end of June and we would have lost our website, hopefully that will now not happen Once again many thanks to your excellent service team
My review is of today's call only. Erin was polite, helpful and efficient. She resolved my compliant efficiently and without any fuss. Erin's help prevented me from going to the ombudsmen to complain about the service previously received. The fact I had to make the call is what prevented me from giving five stars.
I had an extremely long wait for my call to be answered, but when I eventually got through “Cathy” was very helpful, patient and polite even though I am not technically minded, she talked me through the steps and managed to get me back online! Thank you Cathy! 👏😁
My modem failed to operate "out of the box",so I contacted tech support to resolve the issue. Cathy, the advisor who I spoke to, resolved the problem. She was very thorough in tracking the issue, and patient as she guided me through the modem's set up screens in order to get me on line. Many thanks to you, and Cathy in particular for the excellent service I received.
Emma was very helpful, particularly considering the problem was my own fault!
Always quick service and fixes any problem promptly
Avoid at all costs! This company rob you blind with no notice! Absolute awful shambles of a company!
Fantastic customer service, really friendly and polite, helped me every step of the way! Alice was fabulous!
Annika was very helpful explained how to pay on net never done it before and was out at ease knowing she was on chat in case I had any problems and lucky I didn't have any problems and followed how was told and it went through yay.....thankyou so much Annika .x
Charlotte was very helpful & sorted out my problem quickly, it was a lot faster than I could have done on a phone. Being hard of hearing phone calls can be a problem especially if its a bad line. Keep up with the live chats.
Very kind and respectful
Really helpful and informative, quick and efficient. Help provided and sorted really quickly thank you.
Following upgrade of broadband service and installing a new router, I just needed help changing the password from the default. This was done promptly. The upgrade progressed smoothly following an earlier chat to initiate the upgrade. While my overall communications bill may not be the cheapest, it works well, and that is priceless!
This is the first time I have used a chat help line I am an older person and I am very suspicious of unsolicited phone calls so I decided to go onto the website and I found the chat room option. I spoke to Charlotte and she was most helpful and answered all my questions and solved all my problems. I would certainly use this method of contacting Supanet again
