1722 Eisenhower Driver North, 46526, Goshen, US
In 2001, a customer named Jen was building her dream home in southern Michigan and wanted a beautiful stairway. She could see what she wanted in her mind, but the stair parts she wanted were not available through normal outlets. She wanted unique iron balusters with custom box newels. Len thought he could meet her needs, and StairSupplies was born. Today, StairSupplies thrives on customizing stairways with iron balusters, the most extensive line of box newels available, a generous selection of handrails and the most beautiful turned newels that you can imagine. While you browse the Stair Supplies website, give your imagination freedom and allow our craftsmen to complete your dream. Our stair specialists focus on building, creating and designing. Our customers understand that they want their home to be a place of beauty and function, and they need help selecting the right mixture of wood species and design to achieve a beautiful stair creation.
Yes I would tell other people about your company I was treated well any problems I had you took care of them I love it a problem with some material that was not enough you took care of it and delivered as soon as possible I would automatically use you again on my next project
The parts I ordered are excellent quality and arrived quickly enabling the project to be completed on time! My refinished staircase is the highlight of my home! Thank you!
Awesome company...they deliver!
The treads took a long time to deliver, were dinged and corners were damaged. I was able to trim off the damage, since the standard size was an inch longer than I needed, but the damage occurred at the warehouse. The packaging was totally intact. The return policy is onerous, and I didn't have another six weeks for replacements...
Great customer services and assistance on my project!
We've received so many positive comments regarding our Stair Supplies handrail. Modern, classy, beautiful, chic, are just a few. The kit arrived relatively quickly in two shipments. On opening the boxes I was a little intimidated by all of the component parts. But after reading the well written instructions contained within the binder, I felt a little more confident on what was required. We are EXTREMELY happy with the results. Also, price was approx. $600 cheaper the my first quote from a competitor. Win win!!
For my 80 feet of 42 inch powder coated aluminum and stainless steel cable railing, I am very pleased with your product, the personal support, the web based project access, the 2 weeks from time of design to delivery. Thank you, Dennis
I'm a private home owner and not a contractor or installation pro. Part of our railing was on stairs and required specific placement. No instructions were included regarding placement. I got the information from a salesperson, not the engineers, even after repeated requests. The design, however, is what we hoped it would be. I just wish my negative experience would have been resolved more quickly and with detailed descriptions as I requested. I definitely would have rated my experience higher.
Excellent workmanship. I love my new railing! I think it adds to the value of my house. It was well-packed too. Please ask for a signature on arrival on expensive purchases. Thanks Stair supplies!
The online ordering tool was not the most effective but the followup and customer setvice more than made up for the tool. I had an error with my order but it waz taken care of promptly and at zero cost to me. The quality of the product is as advertised. I ordered the retread in read oak with the 2 1/4" nosing and they are built and look exceptional
I bought 2 platforms that cost a lot of money. One was warped and had a lot of chips and dents. It was packaged fine. The QA dept. if they have one should not have shipped a new customer such a product. I called and they wanted pictures. Why, they should have seen that before it was shipped. I had to do a lot of sanding and got the piece straightened out put it took a lot of time and effort on my part. I will never purchase from them again.
Delayed my project a month because it took them a week to reply to emails. Didn't care about the extra fees I had to pay my contractor to reshuffle the project schedule and stick around to wait on them. Also note the disclaimer ASSISTING strair supplies read it for yourself under their terms and agreements: Furthermore, we reserve the right, at any time and without notice or explanation, to delete your profile and user-generated content (see 2.1). In this case, our disclaimer applies without limitations
Excellent products and customer support. Materials arrived well packaged and organized. Just wonderful all around.
Just a 5 Star rating from the first phone call to the 20th with questions and uncertainties I had. All answered honestly and professionally. 5 Star Company.
For an Amatuer first time installation of a cable railing system I was very pleased with the total comprehensive package designed for my project!
Stair parts delivered without problem, well packed and of very good quality.
Exceeded expectation - nice finish, fit like a glove, great communication from purchase through production to delivery.
They had exactly what I was looking for! Excellent customer service and shipped quick!! It was difficult ordering online as I live in Canada but they were very helpful over the phone!
Great customer service. Thank you Lyn for your patience in dealing with multiple shipper issues. Both inside stair railing and deck railing look beautiful. We've had many compliments on them.
Great company and I was totally satisfied with my stair rail. Great descriptions of products and helpful when you call. Would use them again and recommend to my fiends and family.
