Company Details

Site intuitivo e compra rápida. Grande variedade de produtos. O envio foi ágil e rápido.

They have courier service fee in top of the shipping fee you paid upon check out

Hello Skinlovers, Unfortunately, I am extremely dissatisfied with my experience. I have yet to receive my shipment, which I ordered on December 9, 2024. This delay is unacceptable, and I am deeply disappointed with the lack of professionalism and communication regarding this matter. I expected better service from a company like yours, but this experience has left me frustrated and unwilling to recommend your services to others. I hope you can address this issue promptly and ensure it does not happen again. Kind regards, Noura

One bottle was open

I resived a fake items and not original And when i want to return they want to make me pay any dilery company wtch means i have to pay hundrets so i get my money back. Bad discusting thief company

I had some confusion about my order, and they completely cleared it up for me. Great service.

I still haven’t received my items

I did not receive everything in my last order. Online my order appeared fine but I only received one of the two things I ordered. I did get a refund but not until I received my partial order. It appeared like both items were filled and sent. I am wondering why they did not inform me of the missing item. Why did I have to send an email informing the company? Just curious. My previous order was perfect and I was informed of items not in stock before my previous package was sent.

I still have not received my products. Ordered over a month ago

I just got my Skinceuticals discoloration defense serum delivered, and the bottle was filled with water instead of the original liquid!! It was sealed but the tab came open when with the plastic on top. I am extremely disappointed, and cannot believe you are selling illegitimate products, I don't know if this mistake was out of your hands, I hope so because you look like a trustworthy site. I have sent an email explaining the issue and there was no response... I would like to get a refund, or at least a new product with real product inside it 🙁

I ordered a product 4 weeks ago. There’s not information apart that it has been in transit ever since. I have emailed twice this company and no one has replied my emails. Worse customer service and I will probably never receive my product. Don’t buy from this site.

Easy peacy, fast shipping, great products

My Daughter is expecting her second child and the first one has very bad allergies and dermatitis, so I went searching for products FRENCH skincare products for babies and I landed upon this website and found what I had been searching for. I love that there is so much product in the container.

If I can give less than one star, I would. One of my worst if not the worst customer experience ever!!! Items never received while ordered three weeks back and they do not want to return the money and are not genuinely resolving the problem. They only mention that they will contact courier and nothing changes. Do not EVER purchase from them.

horrible customer service, purchased a perfume, smelled it to see if I like it and was told I can't return it because opening it means "tampered with" although it's in the original packaging.

Great customer service, fast response

Excelente suporte de apoio ao cliente via WhatsApp. Encomenda enviada de forma célere e produtos devidamente acondicionados

I received my order after three weeks, I received the collagen in bad condition( not stored in proper place in this high temperature). I have added my number when I ordered but the items received without number and name( the courier can’t deliver without these details) Bad experience!

I’m waiting more than a month and I still didn’t get it. They Scamming I don’t recommend .

Dear Skinlovers I am not happy about my experience , after about 4 weeks I still waiting for my order, you didn’t say the order will deliver after one month. Please do something for my order. Regards Saeed