Company Details

We ordered a vanity unit from Royal Bathrooms a couple of weeks ago. It was a good price and delivered promptly. Unfortunately, after fitting the base unit, the sink was found to be faulty. Customer services replied to my email within minutes and offered to send a replacement, which arrived a few days later. However, this was also faulty - obviously a manufacturing problem. They offered a partial refund if we kept the sink or a full refund if we wanted to return the whole unit. No quibble at all. We opted for a full refund, the unit was collected and we received our refund today. I have never had customer service like this. Well done Royal Bathrooms! I wish other companies were as efficient and fair. Would certainly use again in the future.

Ordered a bathroom suite from Royal Bathrooms and it was delivered very bquickly and the suite was of the quality we expected and very reasonably priced. Unfortunately, due to space and storage required the design was changed and the items had to be returned. The returns service from Royal Bathrooms was of equal efficiency as was the order a d delivery. Very happy with the service received. Thanks

Bought a toilet but the cistern lid was scratched. Royal Bathrooms replaced it straight away. Top quality customer service would definitely recommend.

Fantastic customer service and delivery, I purchased a new vanity unit, my plumber fitted it some weeks later and found a slight blemish on a drawer front, call Royal and a new drawer front arrived the next day, faultless service and great prices. I will definitely be returning for more bathroom pieces. Well done and thank you again Austen Salton

The initial purchase and delivery was great - very efficient and a great price for a WC suite. On installing the toilet a couple of weeks later we found that the pan had a manufacturing fault - there was a crack in the bottom. I spoke with Harry at the contact centre who asked me to email through a video showing the problem. Have to admit I started to get a bit worried after reading the reviews on here about returns but I sent the video and the same day I was contacted back by email to say that they would arrange to collect and replace the toilet. This only took a couple of days and the new toilet is now in place and working perfectly. Very happy with the products, price and the service from Royal Bathrooms and that even when something didn't go to plan it was rectified quickly and with the minimum of fuss.

Good prices and next day delivery on time given

Ordered a complete bathroom suite. It arrived within a week and am pleased with the quality. Had a problem with one of the taps leaking slightly so contacted Az, the replacement arrived in 3 days super service would definitely buy from them again

Ordered a shower tray and sliding door. Both very good products and looks great installed. What impressed me most was the level of customer service. I wouldn't hesitate to use this company again. They really are a delight to deal with.

I wish I had read these reviews before purchasing a close couple toilet from these people. Unfortunately Amazon obviously didn't read them either. I purchased through Amazon market place where the reviews are not posted. I purchased an Elena toilet and soon found when put to use that it does not flush properly. Virtually every time it is flushed it leaves toilet paper behind. They feign concern and make out they want to put it right but here I am two and a half months after notifying them of the problem they are still in denial that there is a problem. Their warranty is worthless if they won't honor it. Heaven knows why Amazon associate themselves with them.

Couldn't be a worse company to deal with! My original order was for a shower mixer. Royal Bathrooms sent an item that wasn't photo'd and the description inaccurate. then charged me to return the item. QUOTE "Simply email us at [email protected] to arrange return of your product(s) to us and we will refund you. I've sent numerous emails and many phone conversations and still struggling trying to put right an error that was totally not my fault. Be wary dealing with this company.

Bought a shower with next day delivery. When it came to install it workmen found deep scratches where packaging had been cut around tub shape (that’s not their fault it’s the manufacturer!) Called up straight away explained situation and that if I can’t get a replacement ASAP then i lose my workmen for weeks, don’t have a bathroom and have to continue to pay to live elsewhere. Was advised by “customer service” that it was Friday afternoon and couriers don’t work on weekends (not sure couriers know they don’t!) so I shouldn’t expect it to be sorted until next week but I should send photos. Sent photos. Called up (unfortunately same person!) he couldn’t pass me to relevant department couldn’t tell me the turnaround for resolution. I’ll be the first to commend them for a quick resolution and update reviews to say so, but their customer service rep is shocking. No apology for damaged item, no “let’s see what can be done to sort the problem” and you def don’t tell your customers that it’s Friday afternoon so not going to sort the problem.

I purchased numerous items from royal bathrooms including a broken sink I started work on my bathroom over the lockdown 2.0. So didn’t realise that the sink was broken straightaway until we attempted to take it out of the books I have emailed them and let them know. That the sink is damaged. They sent me a follow-up email saying that there’s nothing that they can do they cannot give me a new sink or refund. Also before this same delivery I checked the items and they sent me two completely different things so they agreed that I could swap the items. But in doing so I had to track the careers driver down. Waste my money and time and petrol driving to a location where the delivery driver was as they don’t have great communication skills the delivery driver a rude to people at customer service our route very passive aggressive and clearly I don’t know how they run this business. How can you send somebody a broken sink i’m not give them a refund or exchange the sink. Guys please avoid this please absolutely terrible the quality of items that you will get it’s not even worth the money go to somewhere reliable with great customer service and great produce. And I also understand you as a customer I’m also going to look into this to see if I can take them to Small Claims Court.

They stock poor quality toilets. We got a rimless one from them which is so poorly glazed that we keep getting recurring leaks, even with high quality compression fittings on the pan connector. The topside of the connector is rough and inflated while the underside appears to have an enamel ridge caused by drips which is near impossible to seal against. Avoid, customer service is poor and unapologetic.

Had a tray and cubicle delivered. There was minor damage on tray. Trying to arrange exchange spending more money in the process ‘has been a nightmare’. Also attempting to overcharge for the exchange and further £30 delivery charge on top? This had delayed customers installation by days.‘Not happy’..!! Will not use this company again.

I bought this rimless closed couple toilet and cistern in June, and since its been fitted, every time some one goes to do a number 2 or a poop, we have to use the toilet brush to clean the toilet bowl, now we have not used any kind of bleaches or strong detergents, I have been in touch with Royal bathrooms and they told me that they have never had this problem before in 6 years. and they said they are truly sorry, Where does that leave me, with a toilet that has to be brushed almost every time some one has a number 2. I adjusted the water flow and adjusted the water so the cistern had maximum water in for flushing, but to no avail. Very very disappointed toilet user, would not recommend. Dennis, Birmingham

Third class customer service. 3 times exactly same product received. What an idiotic customer service 1 Wrong product sent. 2. Replaced with same wrong product 3. Received same product Plumbers and builders couldn’t finish the job due to worst customer service. Worst experience ever

We are so disappointed with our bathroom. Please don’t buy from these people the quality of their items is shocking and no customer service. We are. Going to report this business

Ordered a shower unit from them and I was really impressed with the level of customer service from RBs... I didn't want it delivered straight away and asked for a delay of two weeks. They kept in contact and communication was outstanding. The delivery company they used were also very good. Even helped me lug a heavy item up the stairs... I was very impressed.

Very rude arrogant, customer service, one fellow always at customer service pick up the phone and answer disrespectfuly , quoting with all due respect. Ordered Shower enclosure. Almost a week to tomorrow. No sign of delivery, nothing shows in tracking since 5 days. When you call they say 2-7 working days. 5 working days already finished, no sign of dispatch. Never buy from these morons. You will wait forever. IF quality is not good, I will return, hope its reasonably good

Very happy with the products I ordered which arrived within a couple of days, and very happy with the customer service when a small problem was found with one of the items. Photos were sent, problem was acknowledged, and a replacement was sent out immediately! Thank you