Company Details

I had a problem with a mono tap I purchased 18 months ago. Royal Bathrooms were able to liaise with the manufacturer and organise for a replacement part to be sent to me directly. Their quick response to my initial email and their subsequent updates were exemplary. It was great to experience such a high level of customer service.

What an awful experience called this royal bathrooms on two occasions on the first occasion spoke to somebody with the name of Harry told me that you couldn’t supply me with a product on the second I found the unit on the website very rude obnoxious not one bit helpful whatsoever wanted to speak to the manager said he was a manager will never use this service ever again awful avoid like the plague.

Impressive customer service. I wasn't happy with the flush plate design of the toilet with concealed cistern when it arrived (my fault) and Royal Bathrooms arranged for collection the very next day and refunded me within 2 days minus £20 courier fee which I can't complain about. Definitely recommend!

I had to contact Royal Bathrooms a year after I purchased a product (a showerscreen) as it had developed an issue. Their customer service was excellent! I provided proof of purchase, a couple of photos/videos and under their 5 year guarantee they sorted everything out: contacted the manufacturer, arranged for a brand new replacement, and it was delivered within 48 hours. Plus their responses were very fast by email and they owned the problem from the beginning. I am VERY impressed! Thank you!

I bought a wall mounted vanity unit and a minimalist sink with water fall tap. All were of excellent quality and good value for money. Also the service level from the company was very good - my telephone contact with the company was helpful and the website was easy to use. The items were delivered on time by a professional in-house driver.

Great company to deal with nothing to much trouble

Very happy with the quality of the products and service provided. Would recommend.

I confirmed item was in stock using online chat prior to order. I placed order. Delivery arrived within a couple of days, item was well packaged and all OK.

From start to finish, they were excellent. Website easy to navigate and order. Items were delivered on time and in perfect condition. We were informed via email, on every step of the way. Would definitely reccomend

I Have purchased Various bathroom items from Royal. Very happy with the quality and service from this company. I have been plumbing for 40 years.. so I should know a little bit about bathrooms.

I have ordered from this website about 50 times in the last two years, and every time it arrived quickly and flawlessly!highly recommend!!

Turin 500mm Hale Black Wall Hung Worktop Vanity Unit - 2 Doors I purchased this unit from Royal Bathrooms Mid April. I was looking for a compact unit that fitted into my theme. I received an excellent service from start to finish, prompt delivery and I am absolutely happy with the unit. Both in quality and looks. It was also competitively priced. So overall 5 out of 5.

DO NOT BUY. Ordered a toilet for £195. It was delivered to wrong address and very heavy to move. It was leaking and plumber saw pan was cracked and had been repaired with glue! (There was a second address label stuck over so probably a return not new). I complained and we had to disconnect and repack the original one for collection and was delivered a replacement in 2 days. The replacement had a faulty lip that plumber had to fix before fitting it. So 2 faulty toilets. I requested £70 for fitting the replacement but was told they don't pay labour or compensation. Wish we checked here first lots of similar reviews. AVOID!

Great communication from start to finish Quality product at a very good price. 5* company highly recommended and will buy from again.

Poor service all round. Ordered a toilet which was damaged and some attempt at repair had already been made so unsure if it was second hand! Managed to return the toilet and reorder again. Second toilet arrives and was not even the one I had ordered! 2 days where the plumber we paid couldn't work. Only reply from the company was we only cover refunds and nothing for financial and time inconvenience...will avoid this company in the future.

This company offer outstanding customer service! A part broke on our shower enclosure door and despite the fact that it was over 2 years old Royal Bathrooms sent us not one but 4 replacements by courier the very next day. We would have purchased the parts considering that they were no way near still under warranty but Royal sent us them FOC. I highly recommend this company and would use them again without a shadow of doubt! Top Class!

First class service had a slight problem with our order Royal Bathrooms sorted it straight away without any fuss sending a replacement the next day l would definitely recommend Royal Bathrooms 5⭐️⭐️⭐️⭐️⭐️Service

Bought a vanity unit and cistern unit for our bathroom. When they arrived there was a problem with the unit and the basin had a chip. I emailed Royal Bathrooms and they responded quickly and arranged collection and a replacement. The replacement units arrived quickly and couldn't ask for more!

Purchased toilets from Royal Bathrooms last year but with a number of issues with the builder, the boxes were only recently opened and found one cistern cracked. I got in touch with Royal Bathrooms who agreed to exchange the item and with their fantastic service, they sent me a replacement the next day. Really good service and very quick, thank you for exchanging the item even after such a long time.

royal bathrooms 100% purchase with confidence customer services 1000% will deal with any advice you would need from start till Resolved you are a Customer not a statistic