Company Details

The patience and perseverance of the Pinwheel support staff never ceases to amaze me. My concerns and questions are always treated in a respectful way and they stick with me until the issue is resolved, even if it takes a while and multiple attempts. Ems, in particular, has helped me a few times and has been incredibly helpful!

Great customer service. We are buying our second line and the experience has been great. We did get our first service in 2021 and have seen steady improvements in customer service and the increased access to apps. Our kids use Google Classroom , and they are able to do all of this from the Pinwheel. My son uses Garmin on his watch and it tracks to his phone app.

Maia G was an absolute stellar customer care person! She was so joyful, intelligent and kind. Even though the phones did not work for our family she treated us honestly and kindly. I am very impressed with her ability to treat others so well! ~Michelle

Julia O. was extremely helpful & efficient in solving our problem. We'd been struggling with an issue (kid locked out of phone after changing passcode) for a couple of days before finally reaching out to Customer Service through their Chat feature. Within 10 minutes our problem was solved. Now we know that if we run into an issue again, we'll use the chat feature sooner rather than later.

Pinwheel has always done me right. Their customer service is top notch. They always answer my questions promptly and effectively.

The service allows us to change and adapt kids responsibilities with their phones as they mature while still providing the "tool" for them and us to safely communicate.

amazing service

Quick, clear, effective help! Thanks so much.

Excellent help with quick response time and great advice for the future!

Toya S helped me today and was great! He helped me find a refurbished phone and got me all set up! Every time I have to reach out to customer service it is always a great experience!

Very helpful customer service

I had a problem with my son's phone and was able to reach a live chat agent at 9pm at night. They quickly resolved my problem and got a new phone sent right away. Amazing customer service.

Chen was extremely helpful and solved my problem within minutes. Thanks for great customer service!

Today's interaction with Chen B. is consistent with my experience with Pinwheel customer service and the very reason I continue to recommend Pinwheel to my children's friends' parents. Despite minor inconveniences with technology (today my teenager is flying unaccompanied back home and the delta app would not appear after I permissioned it from the parental portal), Pinwheel has always come through with their customer service. Please, please do not change this. From speaking with other parents w Troomie etc, your customer service is really what sets you apart

I spoke with Chen B. about my broken phone, and he was a great help, and my experience with his customer support was wonderful. He was extremely kind, and helpful.

The agent I worked with was very helpful and was able to get our new phone ordered.

I used the Pinwheel Live Chat to interact with a customer service representative about a phone function. Ems was able to troubleshoot our issue immediately and waited on the chat to ensure our issue was resolved. Thankful for terrific customer support!

It took awhile for the problem to be clearly understood. Once the representative finally understood, he was able to fix it. He was professional and courteous.

Fast and accurate. That describes the service that I received from Pinwheel both last night and this morning. We just gave our daughter a pinwheel phone and are learning how it works. Pinwheel has been immediately responsive with solutions that worked. We are very pleased.

Chen B helped me 2 days in a row with 2 separate issues and solved them in a timely manner respectfully and patient even when multiple troubleshooting steps were required.