1023 Springdale Rd, 78721, Austin, US
The therapist-approved, all tool no toy smartphone for kids. Stop fighting about phones in your family as soon as you want to, and build the lifetime habits of a healthy relationship with technology: machines serve humans, humans don't serve machines!
Great customer support! Quick chat was great to get some questions answered.
Outstanding help. Prompt service!!
Responsiveness was quick and the problem was resolved so fast.
We've had a great experience with Pinwheel. Sure there are hiccups or glitches, but support has come through every time with answers or elevated cases to help the backend of the system work better. The system does what we expected - help us talk more about technology as a family to set up healthy habits and gain wisdom about the pitfalls of technology. It's great to start younger tech users out with this type of platform because when they are older, they are more aware and can understand parenting choices and the world around them.
Did the online chat to reorder a phone for my daughter that she had broken. The online chat guy was super fast and efficient, which I appreciate. Felt like I was talking to an actual REAL person. And it took like 1 min.
Marc was great but seems like more staffing is needed. The fix seemed a little weird on the communication of the google account 2-facotor authentication.
Purchased a pinwheel phone for my 12 year old who is not ready for social media and internet. You have to purchase their phone, which is a BLU. Not the most durable phone. I did like that you can monitor the texting and set time limits, but the software issues we had were extremely frustrating. One day my daughters phone just wouldn't work, so I reached out to customer service. Apparently there was a glitch on Pinwheels end that was causing the phones not to work and everything needed to be reset to factory settings. They told me it would be at least a week until the tech people could send me the information to update the software that needed to go on the phone. Why would I pay for a service that my kiddo cannot even use due to their glitch? And no one even reached out to inform me about the glitch and how long it would take to fix.
Chen B was so helpful in assisting me in updating my credit card info. She was patient in navigating me through a new link (sent by her) to make a payment and then update my info in my parent dashboard. Very professional and didn't "leave" the chat until all was resolved. Valuable team member.
Representative Ems L was very friendly and knowledgeable. Absolutely helped us resolve the issue. Thank you so much!
I had issue with password change and after several attempts were locked out of the account. The representative on the chat was very helpful, was able to resolve the issue and apologized for certain delays in his action, due to slow system. Thank you
wonderful service for kids phones and great customer service- very happy!
I reached out to Pinwheel's online chat today to replace my son's phone. The chat lasted about 10 minutes. The customer service rep was able to order my new phone and case. Whenever I reach out to Pinwheel I am always able to get my issues resolved quickly.
Tony R. Was great and helped me very quickly with my issue.
I had a unique purchasing request that couldn't be processed through their website. Pinwheel support was able to do everything through their live chat. Instructions were clear and concise. Any hurdles were easily overcome. The agent was polite and helpful. Made for a swift purchase.
Connected with Pinwheel with a few issues on an 2019 phone. Ultimately a decision was made to get a newer model because the existing phone seemed to struggle, with a small discount. I love that Pinwheel are always wanting to work with you to fix the issue.
Excellent for adults too - who want to live a minimalist lifestyle but still need to travel for work.
I received excellent customer service. The phone was not sending or receiving calls or texts. Chen on the support chat was able to give instructions to fix my problem.
Chat is always super helpful and solves any issues I may have.
The costumier service rep was so helpful and kind.
Challenging issue with my daughter’s phone. Mark was very persistent in solving this issue. Also - clear and pleasant in his instructions to me. Much appreciated.
