Company Details

Pinwheel tech support was super helpful! He stayed on with me until everything was solved. I think I did really complicated things to the phone, but the steps were so easy!

We had an app on the Pinwheel phone that was no longer launching. It took awhile for the team to sort it out but they were great about letting me know they were still working on it and hadn't forgotten it, and now the app is working again!

Easy replacement order with Chen. My child accidentally damaged their phone and I needed to replace the phone. Chen walked me through the process, explained the options available to me, and took care of the order. Great experience overall.

Pinwheel's customer support Tony R. was very polite and helpful in solving the issue that I was dealing with. He gave me concise instructions to follow and I was able to quickly get the phone operating the way I wanted. Thank you so much.

Very accommodating. I think this company is working truly very hard to provide the best customer experience. This company has been willing to help me with 1 on 1 customer support every time I have needed something.

Chen B. very quick and helpful in assisting me silver my problem with my daughter's phone via live chat. Very pleased

The staff was so helpful. We were having some trouble setting up some the apps correctly and they provided prompt feedback and everything is working. Thanks so much!!

Child was locked out of their phone and Julia O. was most helpful in getting us back in!

This was great. We used pinwheel till we felt comfortable switching to other supervising methods. It gives a lot of security for parents and kids.

Location wasn't working but tech solved the problem right away!

Representative was very helpful, answering questions and solving problems quickly, made me feel like a valued customer.

Mark was very patient and helpful in getting my child's phone reset.

PARENTS OF TECH SAVVY KIDS BEWARE!! I am so frustrated with this device. It's been countless hours of customer service with a variety of problems spanning from not getting phone calls, not being able to send photos, and now my 15 year old has some how gotten on the internet and is chatting with strangers which is EXACTLY THE REASON I BOUGHT THESE PHONES. Why in the world would I see a reason to spend hundreds of dollars on devices (3) to keep my kids safe and then she's able to easily open a photo album and share it and then chat with people! I have no idea how long she's been able to do this and now I have to clean up this mess. Please make sure your phones are safe this could be our kids lives at stake.

Julia O was very patient with me and spent a considerable amount of time helping me get my kids Google Classrooms set up. She never rushed me and in the end it all worked out. Even after we got disconnected she was quick to jump back on the chat session to continue helping me. Thanks Julia!

My son broke his phone and it won’t turn on. I chatted with a person named tony and was offered the choice to buy a new or refurbished phone. The process was absolutely painless and we now have a refurbished phone on the way. Pinwheel is always so easy to deal with when we need them.

Fantastic help!

I live chatted a question that was not on FAQ and knowledgeable people recognized the problem and solved it quickly - while I was washing dishes and setting up coffee for the morning. Great service!

Tony was great!

Chen was awesome! very patient and thorough.

We love our Pinwheel phone, as well as the customer support. This phone has been such a great tool and we are so thankful!