1023 Springdale Rd, 78721, Austin, US
The therapist-approved, all tool no toy smartphone for kids. Stop fighting about phones in your family as soon as you want to, and build the lifetime habits of a healthy relationship with technology: machines serve humans, humans don't serve machines!
Accidentally deleted operating system. Mark from Customer Support helped me get the Pinwheel OS back on my kid's phone and get it functional again. He was helpful and patient and completely resolved the problem.
Chen at customer service is always so kind and helpful. So grateful for their help!
I needed how to activate airplane mode which was “restricted by admin” and CS Rep Chen B walked me through everything.
My phone was not text messaging, but the online support person got it working in minutes flat! It was just a matter of resetting the pinwheel settings. Very quick customer service.
Fantastic company! The only reason my kids have phones!!!!!!
All apps are Pinwheel tested and approved. We requested a specific app that my daughter needed for her job. Pinwheel responded to our request within minutes and kept us updated throughout the approval process. Within a week the app was approved and ready to go! Excellent communication throughout!
I have had nothing but 100% positive interactions with your customer service team. Both representatives I spoke with today were committed to helping and resolving the problem we had with our Sons phone. Trusting a company with cell service for a child is hard as a parent but the service alone means that I recommend your company to anyone who might benefit. Thank you for the assistance and service.
I reccomend Pinwheel whole-heartedly! The service is wonderful and secure. Such a great product to teach children how to use technology as a tool, not entertainment. The customer service is top notch-friendly, helpful, and efficient!
Mark was very helpful in resetting the phone.
Excellent customer service and experience. We were tired about an overnight flight and didn't have the capacity to deal with nothing. We came across the Pinwheel storefront and the gentleman who assisted us was extremely knowledgeable, and had us in and out in less than 5 minutes! Lovely people!
Chen resolved all my issues when setting up a new pinwheel phone
Pinwheel CS has always been one of the best. Today was no exception. Chen B CS rep was very thorough, efficient and helpful.
The customer service rep took time to troubleshoot. I didn't feel rushed.
Chen B was super helpful and resolved my issue extremely quickly!
it was frustrating at first because the app did not want to install, but then finally it did install!
Ems was so helpful today, he was amazing.
Chen was super patient and kept trying things until the problem was resolved
Chat customer service has always been very helpful and resolved my problems.
I was extremely frustrated and considering canceling and just going with a typical phone - but the issue was because I had ACCIDENTLY set up a separate parent portal. When I finally sat down (and took my time) to go through the chat with the team they figured out the issue - once we figured out the issue it was a simple log-in and reset my information - and boom, it was up and running!
First time contacting customer service and the live chat was fast and my issue was resolved quickly. Thank you!
