1023 Springdale Rd, 78721, Austin, US
The therapist-approved, all tool no toy smartphone for kids. Stop fighting about phones in your family as soon as you want to, and build the lifetime habits of a healthy relationship with technology: machines serve humans, humans don't serve machines!
Expert help. Felt like I was really being taken care of. Thank you.
Tony was really helpful and helped me replace our current phone.
I had a great experience with Mark S. He Helped me reset my sons phone and was very knowledgeable.
Pinwheel was super helpful getting us a new phone when our son lost his. They got a new one going within 20 minutes.
We love our Pinwheel phone for our 13-year old daughter. The customer service is also incredible!
I called in as in had a payment problem and my problem was fixed quickly and I was able to get back to business thank you for the fast and ease of fixing my mistake
Ems L was very helpful today. I just needed a new phone and he quickly helped me accomplish the new order and was super kind. All of my experiences with pinwheel employees have been positive and I love the service they provide. Thank you!
Awesome service for a first cell phone for your child! Really cool features, great range of controls. Absolutely everything you would want for your child to be on the phone safely! Customer Service was super prompt and helpful as well!
Troy was very helpful getting me some screen protectors ordered.
Trying to get my daughter's gmail set up on her new phone and needed assistance. Julia was patient and helpful. Got it done.
It was great, Chen was very patient and was able to figure out how to fix my issue
Chen was quick to respond to concerns I had and we were able to resolve the issues. He took the time to understand what was happening and went right to work.
Chen was very knowledgeable and answered all my questions. Placing my order and getting a multi child discount was perfect.
The concept behind these phones is great but setting up everything was very complicated and customer service kept sending me links to complicated documents when I asked for help. After about nine months they finally made a phone appointment with me and resolved everything easily but within a few months we cancelled because the children were ready for iphones... Now, four months after we discontinued the phone service they are still billing me every month. When I ask to cancel they send me a link to a document containing the proper procedures for cancelling your account. If I were retired perhaps I could figure it out but I just don't have the time. These phones are best for parents who have lots of time.
Quick, easy to use. Helpful! Tony was great and patient.
Tony effectively fixed the issue we were having with placing phone calls to/from our pinwheel device. When navigating away from the chat to place a trial phone call, I did get “booted” from the chat and a brand new window opened when navigated back. This seems to happen every time I use the chat feature.
Chen B. Was super helpful and within just a few minuets managed to drop my stress level by a ton. I flubbed up and they had no issues working with me. They didn’t have to but they did.
Pinwheel Phone for Kids has excellent customer service. Whatever I have needed since purchasing the phone and service, they reply quickly, efficiently, and solve any problems or answer my questions. We are very pleased with the phone and service and the safety is gives our son.
The customer service agent fixed my issue right away. He was very helpful and kind.
I was having an issue with trying to connect my billing account, so went to the online chat for assistance. Tony was able to quickly answer my questions and got my issue resolved.
