Company Details

Virgin Money used this company to value my property. They valued the rent income at at least 20% below market rate and below the actual rate so I could not get a mortgage with them. Completely hopeless, avoid if at all possible. How can surveyors from Derby know the value of a property in Hertfordshire anyway? Ridiculous. My broker provided compelling information to challenge the survey and Virgin even informally admitted it was clearly incorrect but could not change it because this surveyor would not admit their mistake.

This company also undervalued my property by a huge margin. Totally out of line with other valuations and comparable properties for sale in the area. Only 10 mins spent in property to look and didn’t go into some rooms. Not enough consideration given to certain features in property. Such as the size of property, the views or the location. The man left saying he would put his best foot forward, Well, I dread to think what he would come up with if he put his worst foot forward.

Very expensive for 9 minutes work, very little interest in reviewing the property in detail with some rooms not even entered. Valuation was way out of line not with comparables provided. Not interested in any challenge/discussion with one sentence reply to a detailed overview asking for re consideration.

Very good service from Pinnacle. Excellent communication via text messages about the appointment. I was at work, and they called me 5 minutes before they arrived. A good valuaton Thank You

1 star is too many stars for this dog **** company. They seem to get off on undervaluing properties. (Reviews are proof enough) when a property goes on the market at 300k and has people interested in double figures within days, sold within days and multiple people offering the asking price and over, ITS WORTH IT!!!! To come in on the request of a mortgage company and proceed to value it at 280k 20k under every other professional whos seen it before you, stopping the buyer from being able to make up the difference and break the entire chain 2 weeks away from completion is diabolical. The DEFINITION of incompetent and unfit. Speaking of incompetent and unfit, the Absolute troglodyte who visited, that spent less than 10 minutes here and didn't even go down the garden, therefore didn't see the craft room the potting shed the storage shed the horse stables and land behind them who thinks he has seen enough to give it a proper evaluation absolutely needs to be given his walking papers. I hope you have the days you deserve. For whatever corrupt reason you CONSTANTLY continue to do this to people, I look forward to the day you are investigated and we find out why you do it. It may be sooner than you think!!! If these people turn up at your door to value your home DO NOT LET THEM IN!!!! I promise you will regret it.

The company is useless Did not return calls Did not advise on time to visit a tenant property - expectation was for the owner to sit outside for 8 hours Didn't turn up on 4 occasions One of the Admin staff hung up on me because I was annoyed and raised my voice slightly like you do A totally precious personality - should have taken a breath and passed me to a colleague I didn't shout at her but expressed my exasperation A co owner turned up at 8.30 am hwithout notice Jason Txt him - no reply Emailed David who didn't reply 10 mins from office to property for them & me - Had to take 4 days off work due to their incompetence Useless- rude - entitled Do NOT use them Imho

Pinnacle Surveyors recently surveyed our home for a Help to Buy Redemption. The surveyor we had was Kevan Hurst. He was professional and friendly, he explained the process well and we had a report within 48 hours. Unfortunately we had some issues with our solicitor which caused delays and, therefore the survey itself expired. The team at Pinnacle were super helpful in organising an extension to the survey. Another delay meant that Homes England wouldn't accept the extension once expired again and at the last minute Pinnacle were able to prepare a survey document that Homes England would accept thus allowing us to complete the sale of our home, payback the Help to Buy loan and move house. Without their compassion and commitment to help we truly believe we would still be waiting. The surveyor did his due diligence and really made us feel we were in good hands. I wouldn't hesitate to recommend the team at Pinnacle Surveyors.

Please avoid Pinnacle Surveyors like the plague. The surveyor who attended our property, Chris Halliwell, is a bare faced liar. He will tell you things to your face he later completely contradict in his report. This man cannot be trusted. Dont allow him into your home. I would have preferred to deal with his namesake the murderer instead.

A rude valuer, with no interest in the property, and no interest in knowing anything about it or properly looking round. Spent a grand total of less than 15 mins valuing a 4 bed detached property. Then valued it almost £100k less with no real explanation, even with comparables! A complete waste of time and dreams completely shattered for all parties. AVOID.

Great service, great price. The survey was way more thorough than expected for a level 2. Highlighted issues with the property which we needed to be aware of and did all the additional checks we requested. The service was friendly and professional, Ed called me before to understand our needs and talked me through the report in detail following the visit. Thoroughly recommended!

RACIST. Dealing with people at office is a nightmare. The survey was conducted unprofessionally as the surveyor merely scanned the rooms in my house. Missed certain spaces completely and was very rude to my mother. He calmed down when I came home as he wouldn’t dare be racist in front of someone who will understand completely and say something back. The managers at the office are completely useless and rude. Please believe all the bad reviews. You’re letting these people SELL YOUR HOME. I regret allowing them in my home. Please be aware of firms like this. So many people scammed, and for what? Even the experience was horrible.

Very poor service. Spent 15mins under valuing my property by 55k compared to several other house recently sold on the street. Buyer pulled out. Very poor service.

DO NOT USE. Massively undervalued my house for a remortgage, ~25% under. Complete cowboys, or cowgirl in this case.

I wish i had read these comments before throwing my money away. This company undervalued to the tune of 60k and didn't even bother to use the exact same property which had sold as a comparison. a five year old could have done a better job.

I can not suggest hard enough for people to avoid using Pinnacle Surveyors, the gentleman who came to value our property barely spent more than a few minutes, provided a very light service and at a time where house prices have increased by 30% valued my property as only increasing by 6% over the same period of time. The property was valued lower than those that have less bedrooms, small gardens and less additional features. When challenged their response was "its close to the railway line" to which I inform you that a property closet to the railway line sold for nearly £200k more than the value of my property. This valuation very nearly ruined my ability to complete a mortgage extension but fortunately my mortgage advisor say sense that the valuation was inaccurate. Do not use this firm if you want a fair and reasonable valuation!

We were deeply dismayed by the valuation report provided by John Llewelyn Jones at Pinnacle. Despite receiving two additional reports and an estimate from an estate agent, his valuation of our MUFB was less than half of what others assessed. Moreover, his report was a mere three pages, a stark contrast to the thorough 43-page and 52-page reports from other valuers. To compound matters, the report we received contained numerous errors. Valuing our property at merely half of its true worth is not only shocking but also insulting. In his report, Mr. Jones mentioned applying a supposed "sufficient discount," which raises serious concerns. We believe a valuer's duty is to accurately represent the value of a property, not arbitrarily apply discounts as they see fit. This experience has left us profoundly disappointed. We wouldn't even consider granting this company a single star rating. Our advice: steer clear and avoid using this company at all costs!

Had a valuation survey done on our home as instructed by the buyer's lender. Surveyor was here for less than 10 minutes, measured rooms and took a picture of each room and said there were no concerns whilst viewing. I then found out they had devalued our house by £40k despite multiple estate agents valuing the property higher than we sold it for, meaning our buyer has had to find another lender!

I used this company on the recommendation of my mortgage provider First Direct and had a homebuyers survey. The guy that did the survey called me after he completed it and said nothing jumped out at him. There were a few issues on the survey but nothing that required immediate attention. We then went ahead with the purchase. To our horror the walls were absolutely soaking and the roof was leaking like a sieve. We have now had to shell out £7500.00 for a new roof. Put in a complaint to the owner who just batted it off and also the CEDR who just stuck up for the company saying the survey was adequate. I have now taken this up with my mortgage provider because this company are giving the green light on properties that are clearly defective and the surveys are not worth the paper they are printed on. Avoid at all costs!

I would give them a zero if I could. Not a good experience. Find another surveyor that will actually not over charge and and that will call you back.

Do NOT use these f***ing cowboys. The clown they sent, James Gifford, spent 6 minutes in my flat in relation to this and then gave his valuation based on sales of flats next door which are about half the size of mine!!! Don’t know why he even bothered coming at all when all he obviously did was use google and he couldn’t even do that properly. FCUKing muppets ruined my chance of getting out of financial trouble so thanks very much. Maybe employ someone next time who knows what they r doing 👏🏻