Company Details

All very good

Great service, great survey, will use again.

Great service from start to finish. Friendly staff and fast turn around on report.

DO NOT use this company. AVOID at all costs! Phil from Pinnacle Surveyors came to do a survey on our house which we are selling. When he visited, he didn’t even look in the rooms that we were in, asked barely any questions - the only thing he did mention was that he’d not looked in the loft at a recent property he’d done a ‘survey’ on nearby, so he had to go back there afterwards. This company and their practices are incompetent and disingenuous. For context, within 2 days of our house being on the market, we had lots of interest and numerous offers. Phil from Pinnacle came into our home for about 3 minutes, said barely anything, was abrupt and rude, and undervalued it by £20,000!!! So the first time buyers couldn’t have their mortgage approved and are now out of pocket! Pinnacle will make a profit regardless, therefore the more properties they undervalue, the more buyers they will have to prey on. DISGUSTING!!!!

Great experience with Pinnacle , extremely fast turnaround compared to the last company we used. Slightly disappointed they weren’t able to get into the loft due to the paint on the door sealing it.. but I suppose it would be classed as damage if you forced it open. Thanks 10/10 service

Really happy with the survey report done. Highlighted issues clearly for us and gave advise on what we should get the solicitors to check. Assured us that the house was in good condition with a few minor issues to get resolved. Survey was booked in quickly and report sent to mortgage company the same day meaning we got our offer the next day. Very happy also great service with the option to call them for clarification of any issues found.

The activities of Pinnacle Surveyors are quite disturbing, they seem to have a policy of suppressing mortgage approvals by under-valuing properties or sabotaging the process. They are not as “independent” as they claim. CO2 Commercial Limited is the parent company of Pinnacle and lists the front men and women, along with the truly massive mortgage broker, the Mortgage Advice Bureau, which is the largest single equity holder in CO2 Commercial and therefore Pinnacle. Pinnacle’s massive expansion, apparently through territorial franchises, suggests they have hit upon a business model based on knocking out quick reports and under-valuing. I suggest anyone with a grievance goes to trading standards rather than RICS. It might even be worth contacting an investigative journalist or Rogue Traders at the BBC.

Can recommend, appointment was arranged without any delays, all was very quickly done. Good quality!

The survey was completed quickly and efficiently and the team in the office were great to deal with.

Paid £465, literally no information other than see a specialist. Thats why i used you?

Faultless. Never used the company before but after reading good reviews we gave them a go. We received a very quick survey which was very detailed. Michael even did an independent follow up call to go through it all. Would definately recommend them!

Does not even deserve one star. Spends 5 mins looking around the outside of the property and devalues my house by £20,000 as the only recent sale in the last 5 years was my house that I bought for 75,000 as a QUICK sale and has since been refurbished. Yep homes currently through the STC stages on my street for 85 and 90 respectively. Mine valued at 90 for a three bed semi. New heating système electrics etc But since those two houses aren’t officially on land registry as sales have knocked £20,000!!!!!! Off my price! You went around the outside of my house for 5 mins! You’ve cost me a lot of time money and stress! The estate agents and surveyors are baffled as the home is ready to move into and all assured me it is of a 90-95000 property! Disgusting!

Quick to do the survey, polite on the phone. Quick to send the report back.

Staff on the phone were professional and knew exactly the answer to my query. The survey was carried out so quickly and I had the results by email within 3 days. Absolutely fantastic. I have used these twice now with no problems or issues and would recommend them to anyone without a doubt.

Very prompt service, good communication and detailed report

Absolutely useless. The surveyor was polite and unfortunately inexperienced. We have a property with an integrated annex which he failed to understand and advised it was two properties which it is not... obviously evidenced by the interconnecting doorways. This easy access apparently caused him to assume it was two buildings that were separated ?!? He did not ask questions but toured our property with an air of ignorance & this led to us not being able to do what we had requested. Very poor service and would not recommend especially if you have a unique property which serves as a main house with an attached annex..... family is important and this company does not comprehend the situation of a single built property which has been extended to meet the needs of parents & grandparents living in a dwelling together.

I was constrained by time and the estate agent suggested a local surveyor. I had a talk with him and went ahead with the survey. Later I checked in here and saw the reviews and I was bit skeptical. But at the I am very satisfied with the service. The report is quite detailed. It gave me the information I was looking for about the property that I'm buying. Overall process took a week from the first call to the delivery of report. I'll recommend for Central Bedfordshire area.

Utterly useless. Don’t bother using them, they clearly have no idea what they’re on about! Down valued a house by £30k despite local estate agents valuations - baring in mind they sent a chartered surveyor from a different county. Appeals process is ridiculous and waste of time. Once they’ve made up their mind that’s it. Avoid at all costs!!!

Unfortunately as with so many of these financial services you are not treated as an individual exited with the prospect of moving home or buying your first place. Instead you are just an email address and a reference number in the capitalist system and service economy of Great Britain. Another small cog in the machine of banking wealth and the home buying money lending which props up our system. My homebuyer report was carried out over two weeks before I received any notification with instructions to proceed on my behalf. How I wish someone could take the time to phone a paying client who at the end of the day is an actual human being with hopes and aspirations in this strange world we find ourselves in. The only positive is that they actually did act fast when I requested my report. In short communication could be better.

Do not use these sharks we have been under valued by 30k on our property so we lost our buyer. We then got another buyer who used unfortunatly these nutjobs who carried out a drive by valuation on the 12th september and again charged a customer £400.00 for doing absolutly nothing he did not even enter our property. From having our property valued at 250k and then loosing 30k is a joke. I will be fighting for our buyers £400.00 back. (David Ellison) how can you sleep at night known fine well as the owner of pinicle surveyors ltd you are hiring and ripping off buyers. I will be taking this to the media and i will get the buyers money back through a court along with our losses as a seller.