Company Details

I was hoping for a detailed and in depth survey of the property I am buying and that is exactly what I got. Speedy and efficient,many thanks pinnacle

Waste of time. Used them for a property I was buying and ended up with numerous problems that aren’t highlighted. Complained and escalated to a director who simply used excuses and get out of jail cards.

To redeem a help to buy equity loan, I needed a RICS certified valuation report on my house. I was recommend Pinnacle Surveyors from my mortgage advisor so I decided to go ahead with them. I had got a few other quotes and they were competitively priced. A date was arranged for the property inspection and the inspection was carried out swiftly. The report was emailed to me a few days afterwards. The only suggestion would be that Target HCA have a .pdf size limit for the report and the file from Pinnacle Surveyors was larger than the file limit. However, that was easily rectified by compressing the file.

I found my experience very easy from my initial enquiry right through to receiving my survey. I dealt with Ed and Cathy and both were very respectful when entering the property of the house we are buying and the house we are selling. Survey was delivered quick and very informative.

Great Service provided with an extensive report to provide us with the confidence needed to progress with the property.

Speedy arrangement of survey . Well prepared report and sent out very quickly after the survey. Good telephone feedback as well afterwards

The same surveyor came out for two different lenders to survey the same BTL property. In one report he said the property was suitable for lending, and in the other he wrote that it didn't. It's a shame all these freebie mortgage surveying companies are so bad, but then the banks probably pay them peanuts, and you know what that gets you.

Embarrassingly brief survey conducted by Richard Meggitt of the Cardiff branch. Minimal attention paid, completely ignorant of any improvements made to the property since purchase, evidently oblivious to house price rises in the area and, as seems to be a common theme with Pinnacle, undervalued below even the lowest estimate given elsewhere. We are currently assessing our options legally against this company and individual.

Great service, valuation and report sent the same day, pleasant and efficient, definitely recommend

I was very happy with the service. The survey was detailed and thorough and really improved my confidence in the property I am purchasing. The surveyor telephone called me after I received the survey to insure I understood what was detailed and to answer any questions I had.

Pinnacle were easy and friendly to communicate with. Our surveyor did exactly what we expected of him. The report was very clear, detailed and, most importantly, I was able to understand it. I appreciated the opportunity to chat about the results.

Received the results of the survey the same day along with the level 2 detailed report. Andrew called me soon after to follow up and answer any queries and explain any parts of the form structure I was unsure about

We had a homebuyers survey and we are very happy with the service. The surveyor was brilliant with explaining things to us and making sure we understand. I would definitely recommend this company!

Our buyer hired these guys re survey on our house. Very efficient and friendly on the phone arranging appointment and contacted two days before with exact time of arrival as they said they would. The guy who came was very friendly and unobtrusive and did his job well. Also reassuring us there were no major issues highlighted, which I thought was very kind of him. Steve Tyson

Excellent customer service, quick service, got the survey through the same day. Would recommend

Fast service and detailed report. Friendly customer service

Everything was brilliant, quick and efficient. The aftercare call was great aswell. The surveyor was really thorough. Thanks guys.

Easy to organise, thorough report and follow up call to discuss. I would recommend .

The follow up call was so helpful and really gave insight into the report I received and put my mind at rest. Thank you

I’m very happy with the work that you have done. Fast and easy to understand all the details.