Company Details

the item was as described value for money and arrived earliar than i thought it would.

If I could give zero star I would. Bought an Easter egg that came totally in pieces and with a part of the package that was missing. An important bit of the package because it tells what type of surprise might be inside – Star Wars for boys and Disney Princess for girls. Without that part, it is impossible to know what was sent. ( I specifically asked for a Star Wars). Had to buy another egg somewhere else not to disappoint my son. Wanted to return the egg at seller expenses, I was offered a refund of 5 pounds 3 weeks after I reported the problem. Don't bother

Only received part of my order, very slow response to deal with remainder of order

Good product and fast delivery,

I've still not recieved my order

Incorrect order placed so I attempted to correct this almost immediately but there is no option to cancel an order. Contacted customer services 3 times by mail, phone and the online chat and they either ignored my request or advised they needed a supervisor to cancel it who wasn’t available. Courier service refused to return to sender. No real attempt to help made.

Competitive pricing and swift delivery from Papaval. Great service!

Poor, complained about late delivery and they just processed a refund

Great service. Would order again

Received the wrong product. I returned the wrong product and agreed to a replacement. This was a lengthy process that has taken nearly a month and communication was poor. Eventually received a replacement and they sent the wrong items out again. Now have to try and get a refund. Now they are ignoring my emails requesting a return and refund.

Item was out of stock despite showing availability on website

Via Amazon, i was given a delayed delivery date for something very simple. We are now 1 week after the deadline and still no item or comment. Only 1 person named at companies house for the Leicester company which started in 2021. PATEL, Hinalkumar Lalitbhai

Seems a common theme. Ordered and paid for items, waited chased up order. With no explanation, advised that my account hss been refunded. It's beyond me why the person who sent the email did not even think for a moment that a brief explanation would be courteous.

PAPAVAL10866 order number you should avoid this scamming company at all costs because they will con you with adverts that are misleading as I was trying to buy 24 andrex toilet rolls but when they advertise 80% off and when you read the advert saying 24 andrex toilet rolls 80% off was £29.99 reduced to £5.89 and underneath it says 4 so for £29.99 I assumed it was 4 lots of 24 andrex toilet rolls because in Sainsbury's they are £7.50 for 24 and papaval was saying 80% off from £29.99 is £5.89 but when I ordered them they sent me 6x4 rolls of andrex packs which had £2.99 on them but because I ordered 3 lots and paid £17.67 and if you add 6× £2.99 which is almost £18. So at the end of the day papaval are using false advertising to con people into purchasing from their website but I have contacted trading standards and ask your bank to open a payment dispute because you haven't received what you ordered which is what i did. If enough people contact trading standards about this company they will have to do something about their dodgy website

Shockingly bad customer service. Ordered pack of 6 items only received 2. Then they demanded I provide a photo of the items not received! Like I have a magic camera that photographs imaginary items. Just argued and refused to refund for missing items. Total untrustworthy, argumentative and unacceptable.

They are have a great customer service

Good value, quick despatch.

Hi I'm very impressed with the your help from your staff for their help and delivery drivers due to I've been getting the item that i needed from a different company and yours are a cheaper so I'd just like to say thank you to all of you guys from Michael Jones and buy for now and i hope that i can get some more in the future please so once again thank you very much from and have a great life to all your staff for and delivery drivers from Michael Jones good luck to all from mike

This was the fist time I bought from Papaval and it was a seamless experience: excellent price and very fast delivery

Thee dont react to my mail for 6 days i have a qestion about patato.s in a can they sell 6 cans for 31.00 euro and in the uk for 10.00 euro for 6 cans