Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Service is always top notch in our local Neptune . Sadly though my mirror was damaged when unpackaged. I’m learning to live with it though as I don’t have time to send it back etc.
Extremely pleased with my new Neptune kitchen. Tahirah was professional, helpful and extremely pleasant to work with from design to completion. She worked hard to adapt the kitchen units to my requirements within what was not the most straightforward or the largest of spaces. The installation team led the James was prompt and very professional throughout adapting around a couple of tricky onsite issues to achieve a lovely end result. Looking forward to making good use of the kitchen.
We purchased a ex showroom bed online from Neptune Outlet. When it arrived it was the wrong size. After taking it away they returned a couple of weeks later with the correct. The install time on both visit were spot and helpful. We also had problems around the pricing. I will gave a massive shout out to Abbey who was very quick to reply and assist and turn a negative in to a positive experience. Thank you
Superb service from the Cheltenham store. Beautiful wall lights that arrived 3 weeks earlier than expected thanks to the helpful staff (Joy) at the store. Will definitely be shopping with them again.
Staff were very helpful in the store. Had to do quite a bit of checking to make sure I could get what I want. I like that they made the effort where some stores may not have. They kept me up to date with progress of my order and were very pleasant, polite and professional. And they sell lovely items! I always walk into Neptune stores even if I am not looking for anything specific. I love just to browse sometimes ;-)
Not cheap but worth the money not least for their excellent installers. Nothing was too much trouble for Nathan and Jay. Great service.
Wonderfully helpful and beautiful, well-made furniture
This was an excellent opportunity to see your sale items…all the staff were most helpful. It could perhaps have been made easier to get to see all the fabrics ….you had a marvellous selection! For the final day you were putting them more in order which may have made things easier! I was very pleased to have visited and it was well worth the journey
We needed a kitchen in a hurry (refurbishing our new house before moving In) and had very tight timings. Rebekah responded quickly and professionally, understanding the understated look I was trying to achieve. I wanted the Neptune quality, but a less traditional look which Rebekah created by including contemporary touches and surfaces - mixing natural wood and neutral granite with high up stands and continuous splashback, bespoke extractor housing, plain cornice and contemporary taps and door handles. The kitchen functions brilliantly and I am pleased with the result which I know from past experience is built to last. Rebekah “gets” you as a person and her designs respond to that ability.
An amazing afternoon at Neptune Chichester with Hawthorn and Hoe. Being shown how plant up an autumn pot. Fantastic personal advice. Staff are so lovely, attentive and friendly. The location is so beautiful too! Fantastic event thank you Neptune.
Stylish pieces that are well made. Helpful staff.
We particularly enjoyed the upselling in the shop with Pimm’s and cookies! But seriously, we love our armchairs and the service throughout has been second to none.
I like your style, you did what you said you would when you said you would do it and Aneeta, Greg and Adrian were all clever, friendly and helpful
The Customer service I received from a staff member by the name of Jackie was fantastic
Wonderful help from Jackie at the Reading store securing a second Matilda chair for me. Made all the difference having the two, great service from a lovely store.😊
Really helpful Meet & Greet, directions, information of where things wee, eg Showroom, loos, cafe, parking, Warehouse Sale. Staff within the Warehouse Sale were helpful and courteous. Goods regularly re-stocked. Efficient check-out queues. All making for a pleasant visit.
Good quality
We recently went to the warehouse outlet in Swindon.. the whole event was well organized and the staff were amazing. They were super helpful and knowledgeable. Managed to buy some furniture and kitchen items. Look forward to the next one :)
This was my second Neptune warehouse sale - not as much stock as the first one I went to but there were some lovely pieces and bargain prices. I’m very happy with my haul of beautiful accessories. The staff were exceptional as always, they couldn’t do enough to help - a great team that deserve a big thank you!
Amazing experience at the Neptune warehouse event. Great bargains, lovely products (as always). I definitely will go again, everything is smooth and well oiled.
