Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman at the gates to the Neptune staff helping and advising customers, everyone seemed happy. The only slight negative was I couldn’t go each day to bag more bargains as the stock rotated, so had FOMO. Please continue to keep it in Swindon.
I always enjoy shopping at Neptune, and the staff at the warehouse sale were so helpful, polite and professional. Even when they were busy, they still managed to respond to my email regarding stock left on a particular item. Thank you from a very happy customer.
Excellent experience. I’ve been to lots of the warehouse sales but this was by far the best organised with super knowledgeable and helpful staff. Fabulous experience and new cherished pieces to add to the collection. Thanks Neptune!
Didn’t come to the warehouse sale even though I would have liked to : only slot was 4pm and that’s the school run witching hour!! Called to ask to come earlier and apparently ‘computer says no’ 😕
Prompt delivery, good packaging, no damage
Love Neptune and get great inspiration from their showroom. Recent rug purchase was excellent. I took one star off as it is very expensive but then I suppose you get what you pay for.
I visited Neptune outlet in Swindon recently and would like to congratulate Neptune on the high standard to customer service. Their staff are welcoming and helpful, looking after customers as though they were guests! Debbie in particular has been outstanding…going above and beyond to make me a happy customer! Thank you.
I absolutely love all my Neptune furniture and I have lots. Great craftsmanship and worth every penny.
Great service , excellent speedy delivery, quality products
Delivery expectations were poor
Nice sensible but stylish butterdish - beautifully packed, efficiently delivered. Looks more expensive than it was!
Very helpful love the shop.
Came in for paint colour advice, Lucy was so welcoming, helpful & gave me loads of ideas. I always have a great experience when I visit this store.
I’m so frustrated. I’ve just unpacked a whole order of a new dinner service that I bought from you last week. I’ve gone to wash everything before using them and the plates are too big for our dishwasher. We actually have 2 dishwashers - Miele and a neff and they fit in neither. They’re so tall that the spinning water spray won’t turn. I even took one to my friend’s house to see if it fit in her fisher and piekel dishwasher and it was the same issue. The pasta bowls are also angled so they won’t fit either without taking up the space of 3 plates. I bought these as every day service so they just won’t work. I have no idea what process your design team go through as this seems like the first test for any dinner service for a modern home. It just doesn’t make sense that these checks aren’t made before manufacture and selling these things. I spent an hour unpacking and trying to wash everything and have no desire to spend another chunk of time packing everything up again. I wish there had been a review section in your site as I’m sure I’m not the only one who has thought this.
I ordered a dining room table. The table came in fantastic condition. It was delivered and put together by Paul and George who were polite and professional. I’m very happy with the product and the service provided.
Great service, delivery team polite and helpful The sideboard is a lovely well made piece of furniture
The flowers were fab but the vase was so filthy I actually thought I'd purchased an opaque one by mistake. Not good enough really for what is meant to be a premium product.
Lovely people. Great quality. But parts missing. Ran way over and they had to come back several times because of poor communication between designer and fitters.
Brilliant products
Grace, Jo and Chrissy were professional, courteous and caring. This is customer service at its very best. They listened and understood my requirements. Yet again I left the store happy in the knowledge I would return again and receive excellent service. Thank you
