Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
We unfortunately have not yet received our paint samples, they were meant to be here last week. However still awaiting putting our designs on hold.
We recently purchased a new dining table, chairs, sideboard, bench and two armchairs from Neptune Canterbury the service in store was as always first class and the delivery team were brilliant, highly recommend
Helpful pleasant staff
Fantastic quality, beautifully crafted furniture - real craftsmanship. Outstanding customer service and delivery arrangements. All the benefits of a small, dedicated company. 100% would recommend.
Service from placing order in York store to delivery, excellent!
Good quality product Helpful and friendly staff
It’s always a pleasure to visit Neptune in Knutsford. The store is always beautifully set out, and the sales associates are friendly and extremely helpful. Our most recent visit was no exception. We purchased a console table which we are delighted with, and we were given helpful advice and suggestions when choosing accessories. A very positive experience.
The quality of `Neptune furniture is superior to most brands on the market. From ordering the product to delivery, it is done with seamless professionalism. It is a joy to receive the product and enjoy the finish on the wood.
It took two weeks to deliver a paint sample. I don't think that's keeping with 2024 e-commerce standards, is it?
Our experience with the York Neptune team has been extremely positive from initial design through to installation and completion. We were unfortunately not able to be on site during the installation, but the team went out of their way to keep us up to date. The completed Chichester kitchen with Tamworth terracotta brick flooring looks great and exactly what we envisaged for our Georgian property.
We bought 3 of your Montague high backed barstools which we have wanted for a long time for our new kitchen. There was a delay in completing the kitchen and when we went to order the stools which were in the Neptune spring 2024 catalogue for £295 each, we were shocked to discover they had gone up to £395 each. It was explained that materials costs had gone up but £100 (33%) seemed rather a lot and a much bigger increase than any of the others in this range. We still bought the stools because we knew we liked them but such a large price increase has rather dulled our enjoyment. We find no fault in Neptune service and everyone was very polite and pleasant. The stools are as lovely as we remembered them but the price still rankles a little.
Had a warm welcome from the Chichester team , as usual. I always feel that it is genuine . Coffee was good topped off with a couple of biscuits 😊. We were buying a present which was expertly wrapped , thank you Neptune for providing a wonderful store run by people who care
Went to Neptune warehouse sale at their head office. Was really well organised and great prices. Wasn’t too busy as booked a slot and would have taken a van to purchase larger items if was t flying out early the next morning. Really pleased with purchases. Keep up the great work. See you again.
Our recently delivered furniture is perfect. We are so pleased with it. We had very good help & advice from Katrina when choosing our furniture & accessories from the Farnham Store. We were always kept informed of possible delivery dates. Delivery was very good service too.
Polite, punctual and careful handling of goods.
We first visited Neptune Colchester in May 2023 on a recommendation from close friends. All the staff were friendly, helpful and put us under no sales pressure. The store is beautifully presented. After a few more visits we decided to place an order in June 2024 and take advantage of their home design service. Debbie Pearce our appointed designer was spot on. Passionate, friendly and attentive to our requirements. The lead in time was acceptable from order (Jun 24) to delivery (Oct 24) yet Neptune kept in contact, it was well worth the wait. Delivery was on time and Debbie dressed our living room to give us the full ' Neptune grand reveal experience' We were not dissapointed. We have no hesitation in recommending Neptune and Debbie from the Colchester store. Thanks for all your help. Until the next time........Sandra & Paul W
Just one sofa was suitable to fit through the front door as the legs can be removed. Why doesn’t Neptune do more like that? Fortunately it is just right. The service from the staff in the Wimbledon store was excellent.
Easy ordering delivery went ok they called before which was good I liked the stools so wanted to order 2 more but in 3 weeks they had gone up £55 each which I thought was a lot I tried to speak to customer service but they weren’t interested just said they had put their prices up kind of tough luck it’s put me off from ordering more
Fantastic experience. Always made to feel very welcome and staff are always extremely helpful! They have kept us updated all the way through with delivery! Thank you Neptune Canterbury!
Took a long time for goods to arrive following placing of order although they did arrive ahead of quoted time.
